Director of Food and Beverage- Capital City Club – Montgomery – Montgomery, Alabama 210758

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The FB Directors primary purpose is to assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while achieving the Clubs revenue and profit objectives. The benchmarks for a successful FB Director are: growth in Member usage and food and beverage revenues reduction in Member attrition the maintenance of all quality standards for service, production, cleanliness, and safety employee relations and staff development all measured by growth in Net Revenues from Operations.

Also responsible for the direction, development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: General Manager, also reporting to Regional Director FB. Directly Supervises all food and beverage staff, front, and heart of the house unless the Executive Chef reports to the General Manager. Indirectly Supervises: staff in other departments such as House Maintenance, etc.

Day to Day:

  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
  • Develop aggressive Food Beverage sales, marketing and net revenue plans and direct successful implementation, following established ClubCorp budgeting and revenue guidelines.
  • Identify opportunities for Member events and food and beverage services that satisfy on-going Member needs and implement to achieve revenue objectives.
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  • Work with the Member committees to develop and implement Member activities and events.
  • Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
  • Works closely with Membership Director, Golf Course Superintendent, Head Golf Profession and Private Event Director, and Marketing to provide direction and input on all matters relating to FB operations for their specific areas.
  • Recruit, select and develop a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
  • Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
  • Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed. Administer appropriate compensation packages for Club Employee in conjunction with labor laws. Ensure appropriate on-boarding takes place.
  • Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Clubs revenue objectives.
  • Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
  • Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
  • Attend and lead as required all Department Head staff meetings, Food Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
  • Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 5+ years in Club management or related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Responsible for up to million to multi-million-dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

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210758
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210758

Dishwasher- Capital City Club – Montgomery – Montgomery, Alabama 208610

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Dishwasher

Responsible for duties such as dishes, cleanliness of kitchen, food preparation, organization, sanitation, and production of food items, as well as closing and storage for individual work station as needed.

  • Responsible for set-up of daily par/prep and organization of the daily work station.
  • Responsible for the opening, set-up and operation of dishwashing machine, the sink pot scrub station and all ware washing set-up.
  • Responsible for the disposal of all food waste, trash receptacles and break down of boxes and larger containers to be placed in dumpsters.
  • Must sweep and mop kitchen floors, walk-ins, storerooms, employee break room and kitchen office, etc. as directed.
  • Preparation of and storage of all food items necessary to operate kitchen in adherence with ClubCorp quality standards.
  • Upkeep of items used by others, ie. lettuces ,vegetables and fruits if required.
  • Assist in receiving and procurement of all goods purchased by kitchen in an orderly fashion in accordance with safety and sanitation procedures.
  • Communicate with Chef(s) when special products (ie.chemicals) are needed or having problems with equipment and tools.
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

Day to Day:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • Any previous experience in stewarding or kitchen prep is favorable.
  • High school diploma preferred

 

Apply Now

208610
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208610

Line Cook- Capital City Club – Montgomery – Montgomery, Alabama 208609

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Cook

The Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. They supports a la carte and private event food production while maintaining consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also helps to ensure the safety of fellow Employee Partners.

Responsibilities

  • Maintains clean and safe work environment
  • Assists the Executive Chef and Sous Chef’s with any task requested

Job Qualifications

  • Prior experience as a Cook required
  • Working knowledge of broiler, pantry and saut stations
  • Diplomatic team player able to foster relationships with Members, Employee Partners and Guests
  • Possesses a passion for exceeding Member expectations and a commitment to excellence
  • Providing the highest quality Member and guest experience

(Internal Candidates should be ServSafe certified)

Apply Now

208609
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208609

Line Cook- Capital City Club – Montgomery – Montgomery, Alabama 208016

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Cook

The Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. They supports a la carte and private event food production while maintaining consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also helps to ensure the safety of fellow Employee Partners.

Responsibilities

  • Maintains clean and safe work environment
  • Assists the Executive Chef and Sous Chef’s with any task requested

Job Qualifications

  • Prior experience as a Cook required
  • Working knowledge of broiler, pantry and saut stations
  • Diplomatic team player able to foster relationships with Members, Employee Partners and Guests
  • Possesses a passion for exceeding Member expectations and a commitment to excellence
  • Providing the highest quality Member and guest experience

(Internal Candidates should be ServSafe certified)

Apply Now

208016
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208016

ClubLife Concierge- Capital City Club – Montgomery – Montgomery, Alabama 208007

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ClubLife Concierge

The ClubLife Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells

  • Communications : Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc.
  • Programming: Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
  • Member Engagement: Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc.
  • New Member Onboarding: Key focus on name recognition and connection with Warm Welcomes and Fond Farewells

Day to Day:

  • Direct Members and Guest to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments
  • Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone
  • Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards
  • Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc.
  • Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish
  • Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current
  • Seat guests

All the other stuff we do:

  • Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
  • Conduct ourselves professionally and respectfully
  • Work safely
  • Attend daily line-up and participate as requested
  • Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
  • We are open, flexible, and adaptable to take care of our Members and Guest changing needs
  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

About you:

  • Minimum of one-year experience in hospitality business or a similar role
  • Service oriented mindset and be capable of making every guest feel valued
  • A &lsquopeople person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience
  • Strong communication skills verbal, written, phone, text, and social media communications
  • Work well under pressure, coordinating multiple tasks at any given time
  • Strong organizational skills and attention to detail
  • Positive phone demeanor
  • Exceptional listing skills
  • Competent working with Microsoft Office Suite, including Word, Outlook, and Excel
  • Adaptable to new technology
  • Positive attitude and be willing to work as part of a team
  • A multi-tasker, prioritizing time effectively

Apply Now

208007
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208007

Dishwasher- Capital City Club – Montgomery – Montgomery, Alabama 208018

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Dishwasher

Responsible for duties such as dishes, cleanliness of kitchen, food preparation, organization, sanitation, and production of food items, as well as closing and storage for individual work station as needed.

  • Responsible for set-up of daily par/prep and organization of the daily work station.
  • Responsible for the opening, set-up and operation of dishwashing machine, the sink pot scrub station and all ware washing set-up.
  • Responsible for the disposal of all food waste, trash receptacles and break down of boxes and larger containers to be placed in dumpsters.
  • Must sweep and mop kitchen floors, walk-ins, storerooms, employee break room and kitchen office, etc. as directed.
  • Preparation of and storage of all food items necessary to operate kitchen in adherence with ClubCorp quality standards.
  • Upkeep of items used by others, ie. lettuces ,vegetables and fruits if required.
  • Assist in receiving and procurement of all goods purchased by kitchen in an orderly fashion in accordance with safety and sanitation procedures.
  • Communicate with Chef(s) when special products (ie.chemicals) are needed or having problems with equipment and tools.
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

Day to Day:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.  
  • Any previous experience in stewarding or kitchen prep is favorable.
  • High school diploma preferred

 

Apply Now

208018
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208018