Provide the Warm Welcome and Fond Farewell to all Members
and Guests. Answer phones, direct Members and Guest to their destinations
within the club, provide business and concierge services to our Members. Inform
members and guests of Club services, features, upcoming events, room locations
and amenities.
Responsibilities:Â Â Â Â Â Â Â Â Â Â Â Â Â Â
1. Because of the fluctuating demands of the Club’s
operation, it may be necessary that each Employee perform a multitude of
different functions; therefore, as an essential part of your job, you will be
expected to help others when the occasion arises, just as other Employees are
expected to help you. Accordingly, you may be expected to perform other tasks
as needed or as directed.
2. Adhere to all of the various mandatory standards of
operations, policies and procedures, manuals, memos, oral instructions, etc…all
of which go to make up the essential functions of the job
3. Answer telephone promptly and courteously within 3 rings,
take reservations, direct calls to appropriate areas, and/or take messages
and/or deliver messages as necessary.
4. Greet and direct Members and their guests to their club
destinations
5. Converse with Members and Guest. Be outgoing and
friendly, and act as an extension of the Membership Department in obtaining
prospective member referrals.
6. Prepare reservation sheets for dining room. Verify all
Member numbers and Associate Club Members, pull Red Star/MemberPride info on
all Members and provide to appropriate Departments for follow-up.
7. Be knowledgeable of the following:
-All Club services, hours of operation, amenities
-All Club technology features
-Directions to and from the Club
-Guest policies
-Basic Membership information including how to describe and
define the club
-Club food concepts, dress code, ambiance
-Local events, attractions, holiday schedules, access to
services outside the club, ticket availability, notary services, etc…    Â
-All Corporate Offerings and Websites
-All upcoming Member events including theme, current
availability, price
One year experience as receptionists, PBX operator, Administrative role, concierge or customer service agent