Director of Member Experience- Marsh Creek Country Club – Saint Augustine, Florida 210641

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Director of Member Experience

Sums up your new Role:

Curating and enhancing ‘ClubLife’ and increasing Club Member Growth

  • Programming – Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are/segments and ClubLife expectations
  • Communications – Implement thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member story
  • Member Management – Champion the engagement and retention strategy for overall Member journey + tracking, ARMI (At-Risk Member Intervention), and forecasting
  • New Member Onboarding – Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name Recognition
  • Supervise Member Experience TEAM – Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge

Day to Day:

  • Focus on both the quantitative (Member Growth) and qualitative (Member Experience) goals of the Club
  • Lead Member Experience Team in executing Membership Experience strategic plan
  • Create ClubLife experience according to brand standards
  • Ensuring a vibrant and connected member community
  • Focus on ARMI and increased retention practices
  • Communicate to employees and Members consistently and concisely via all channels
  • Execute all Member Events and Programs with member and committee feedback
  • Onboard/New Member Connect Steps
  • Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position
  • Create storytelling and content focused communications
  • Responsible for budgeting of dues lost, resignations, and downgrades

All the other stuff we do:

  • Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
  • Act with integrity
  • Conduct ourselves professionally and respectfully
  • Communicate effectively
  • Work well under pressure, coordinating multiple tasks at any given time
  • Solve problems, utilizing all available resources including regional and corporate staff
  • Work safely and ensure others are too
  • Attend meetings as required or requested
  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible
  • Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs
  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

About you:

  • Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
  • Experience of 2 – 4 Years in Hospitality, Customer Relations, or Marketing Communications
  • Prefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising
  • Prior experience in leading a team or project to a successful outcome is preferred
  • Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel
  • CRM/Salesforce

Apply Now

210641
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210641

Foreman- Marsh Creek Country Club – Saint Augustine, Florida 210299

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Golf Course Maintenance Foreman

The Golf Course Maintenance Foreman is responsible for assisting in the operating functions of the Golf Course Maintenance Department. The operating functions include: Turfgrasses/plant material maintenance programs, property/asset management, budgeting, forecasting, financial management, scheduling daily maintenance programs and scheduling of irrigation systems, pesticide applications, related recordings, and compliance of regulatory issues.

Responsibilities

  • Assist Golf Course Superintendent and Assistant Superintendent in providing agronomic direction for the healthy growth of the golf course & Clubhouse Grounds grasses, trees, and other plant materials
  • Be directly involved in personnel management and crew/job scheduling
  • Supervise the application and recording of chemical applications on the Club’s grounds in compliance with all local, state, and federal regulations
  • Supervise the safe use and maintenance of the golf course mechanical equipment by employees
  • Insure staff is working within OSHA, Club safety, state and federal guidelines for safe working conditions
  • Provide technical, operational, and safety training for employees
  • Fills in to perform all functions and routine golf course maintenance activities as needed or as directed by Golf Course Superintendent
  • Must be willing to go above and beyond the normal day duties when the need calls for it, working long and sometimes odd hours
  • Must possess a great attention to details and be able to communicate with staff and clubhouse staff as well as customers
  • Filling in for Superintendent when needed

Job Requirements

  • 1-5 years in Golf Course Maintenance
  • Preferred 2-year degree in Agronomy/Horticulture field
  • Required Pesticide Applicators license within 3 months
  • Driver&#8217s license required

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210299
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210299

Assistant Service Manager- Marsh Creek Country Club – Saint Augustine, Florida 209120

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Assistant Service Manager

The Assistant Service Manager assists the Food & Beverage Director in overseeing day-to-day operations including casual and fine dining, private events and bartending operations. This employee partner supervises set-ups, breakdowns, staffing levels and quality of service while maintaining Food and Beverage financial goals.

The Assistant Service Manager coordinates with the Member Experience Director, the Private Events Director and the event host to ensure that all events are well organized and that the expectations of the Member/host are exceeded.

Job Requirements:

  • Three years experience as a server, floor or bartending supervisor in a la carte/private dining service.
  • High-energy, outgoing personality with strong professional interpersonal communication skills.
  • Proven track record of team leadership and motivation skills.
  • Attention to set up and service details are a must.
  • Diplomatic team player able to foster relationships with Members, Employee Partners and guests.
  • Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience.
  • (Internal candidates should be STAR Service certified and STAR Coach Certified. A working knowledge of ClubCater, Aloha and Kronos are a plus.)

Apply Now

209120
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209120

Maintenance Manager- Marsh Creek Country Club – Saint Augustine, Florida 208805

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House Maintenance

The House Maintenance position is responsible for maintaining the clubhouses in excellent condition through regular maintenance and expedient repair.

Maintain an aesthetically desirable and safe club environment, which meets the expectations the GM, Department Heads and Club Members.

Responsibilities

  • Perform facility maintenance and housekeeping repairs including, but not limited to: electrical, plumbing, HVAC systems, building equipment, carpentry, special projects, and other related areas

Job Requirements

  • 3 years in the general maintenance field
  • Must be able to multi-task and complete tasks/projects in an efficient and timely manner
  • Must be able to work any day of the week based upon club needs and activity
  • High School Diploma Required
  • Certifications in HVAC, Electrical and Plumbing a plus
  • Indoor and outdoor environment

Apply Now

208805
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208805

Line Cook- Marsh Creek Country Club – Saint Augustine, Florida 208341

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Cook

The Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. They supports a la carte and private event food production while maintaining consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also helps to ensure the safety of fellow Employee Partners.

Responsibilities

  • Maintains clean and safe work environment
  • Assists the Executive Chef and Sous Chef’s with any task requested

Job Qualifications

  • Prior experience as a Cook required
  • Working knowledge of broiler, pantry and saut stations
  • Diplomatic team player able to foster relationships with Members, Employee Partners and Guests
  • Possesses a passion for exceeding Member expectations and a commitment to excellence
  • Providing the highest quality Member and guest experience

(Internal Candidates should be ServSafe certified)

Apply Now

208341
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208341

Server- Marsh Creek Country Club – Saint Augustine, Florida 208209

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Server

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the F&B Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the F&B Service training program(s) at high standards
  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistently sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned by the F&B Director, Service Director, Private Events Director, etc.
  • Possess clear knowledge of all various liquors, beer and wines available at the Club.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Attend all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily

About you:

  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed F&B Service Training.
  • Excellent communication skills and articulate speech.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

208209
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208209

Bartender- Marsh Creek Country Club – Saint Augustine, Florida 208210

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Bartender

Responsible for beverage control, accurate pouring of product, general cleanliness of bar, and providing a quality of service that meets Members expectations. Consistently display the Three Steps of Service at all opportunities to provide service.

This position reports directly to the F&B Director/Service Director with indirect reporting to the General Manager and Private Events Director.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the F&B Service training program at high standards.
  • Prepare set-up appropriately at start of shift (i.e., put bottles out, set up garnish tray, check and stock juices, stock glassware, fill ice bin).
  • Consistently check bar area for cleanliness and ensure that all necessary items are in place.
  • Ensure that all liquor items are stocked and ready to use. Responsible for liquor control and accurate pouring of product.
  • Possess clear knowledge of all various liquors, beer, and wines available at the Club.
  • Assist with the service of food and beverage to the Members and guests at the bar, adhering to the ClubCorp standards of service.
  • Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/guest orders and requests in a timely fashion.
  • Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned periodically by the F&B Director, Service Director, Private Events Director, etc.

All the other stuff we do:

  • Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Responsible for attendance at all Service Training Meetings as requested.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

About you:

  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Alcohol and food safety awareness certificate.
  • Excellent communication skills and articulate speech. Ability to follow instructions well.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

208210
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208210

Prep Cook- Marsh Creek Country Club – Saint Augustine, Florida 208340

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Prep Cook

The Prep Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. This Employee Partner supports a la carte and private event food production. In addition, s/he maintains consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also maintains a clean and safe work environment at all times of the day, helping to ensure the safety of fellow Employee Partners.

JOB REQUIREMENTS

Prior experience as a Cook required.
Working knowledge of broiler, pantry and saute stations.
Diplomatic team player able to foster relationships with Members, Employee Partners and Guests.
Possesses a passion for exceeding Member expectations and a commitment to excellence. providing the highest quality Member and guest experience.

Apply Now

208340
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208340