Restaurant Manager – Windermere Golf Club – Cumming, Georgia 160857

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Primary purpose is to oversee the daily food and beverage operations in support of the Director of Food & Beverage. Ensure all food and beverage operations and Member services are coordinated to exceed Member expectations, while driving initiatives to achieve the Club's revenue and profit objectives. This position will work closely with the Director of Food & Beverage and Executive Chef to ensure the standards of service and safety guidelines are met. The benchmarks for success are: The maintenance of all quality standards for service, cleanliness, and safety; employee relations and staff development. Assist the Food and Beverage Director in achieving annual sales and profit in overall Front of House operations while exceeding Member expectations through strong leadership and management skills. Also responsible for assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp. Reports Directly To: Director of Food and Beverage. Directly Supervises all front of house food and beverage staff. Day to Day: • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance. • Complete scheduled inventories and ensure proper administration processes are followed • Responsible for Front of house scheduling and ensure that they meet budgeted labor targets • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized. • Work with the Member committees to develop and implement Member activities and events. • Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations. • Collaborate with the Food and Beverage team to create and implement new ideas • Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff • Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition. • Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.

• Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, tableside service, promoting specialty or signature items, etc. • Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Club's revenue objectives. • Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product. • Responsible for the scheduling of all service personnel. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy. • Attend all Department Head staff meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items. • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests. • Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management. • Executes all menus, promotions, and programs as outlined by the Director of Food & Beverage in accordance with Club standards. • Ensures that daily walkthroughs are being conducted in all Front of House areas All the other stuff we do: • Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings. • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training. • Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets. • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis. • In addition, maintain the required ClubCorp Standards of Operations by helping the F&B Director in controlling labor costs, linen costs, miscellaneous F&B expenses, etc.

Qualifications

: 5+ years in Club management or related field in Food & Beverage Industry preferred. • Bachelor’s Degree preferred. • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader. • Professional indoor office/Club environment.
Physical Requirements: Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight: Computer Trays (2
– 60 lbs.) Bottle Opener Wine Knife
Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Windermere Golf Club

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Housekeeper – Polo Golf Country Club – Cumming, Georgia 161037

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Housekeeping

The Houseperson maintains and services the Club operations properly. They must be dedicated to providing quality service and to exceeding Member and Guest expectations. The Houseperson is directly responsible for maintaining and ensuring the highest level of facility cleanliness within the Club and preform light maintenance applications as needed.

Responsibilities

  • Maintain a clean aesthetically desirable and safe club environment which meets the expectations of the Club General Manager, Department Managers, and Club Members and Guests
  • Performing light maintenance projects as needed
  • Must effectively communicate and correspond with their supervisor to coordinate, acknowledge, prioritize, document and complete work requested from all Department Heads and Members and Guests
  • Perform housekeeping functions such as vacuuming, dusting, polishing, maintaining woodwork and other vital housekeeping functions

Job Requirements

– At least 1 year experience in general housekeeping or a similar environment

– High School Diploma required

Polo Golf Country Club

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Assistant Golf Professional – Polo Golf Country Club – Cumming, Georgia 160738

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Assistant Golf Professional

The Assistant Golf Professional is responsible for promoting the game of golf and the club while providing hospitality focused service to our Members and guests. They organize and promote all Club Tournaments and other special events/functions at the Club. The Assistant Golf Professional oversees all aspects of outside golf operations and staff to assure proper performance while following all daily procedures and policies including marshal/starters and golf shop attendants.

Responsibilities

  • Overseeing and assisting with the golf shop operations and participating in driving revenue and programming efforts
  • Efficient and friendly customer service throughout the pro shop, checking in golfers, and accurately ringing up charges at the register
  • Proper cash handling procedures as well as making sure that all standards of operations are being met
  • Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas

Job Requirements

– Customer service experience. Basic golf knowledge required

– High school diploma, GED or equivalent required

– PGA Apprentice in progress, prefer PGA Profession Certification completion

– Minimum Level 1 PGA Apprentice level

Polo Golf Country Club

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Server – Windermere Golf Club – Cumming, Georgia 155858

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Server

The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction.

Responsibilities Continued

  • Maintain ClubCorp service standards as outlined in the Hospitality First training program
  • Complete and comprehensive knowledge of the menu and various liquors, beer, and wines available by the Club
  • Accurately execute Member and guest orders and requests in a timely fashion
  • Consistently display the Steps of Service at all opportunities to Members and guest

Job Qualifications

– Previous food and beverage server experience preferred

– High School Diploma preferred

Windermere Golf Club

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Maintenance Course – Polo Golf Country Club – Cumming, Georgia 154177

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Golf Course Maintenance/Laborer

The Golf Course Maintenance and Laborer position works on the diverse range of activities involved in golf course maintenance and construction. They are responsible for semi-skilled grounds construction and maintenance work, and performs related tasks as required.

Responsibilities

  • Operates powered equipment in mowing golf course putting greens, aprons, tees, and rough
  • Operates edgers and trimmers
  • Grades and prepares a soil plant bed, lays sod, plants, vegetative material, and pulls weeds in bed
  • Changes cups and tee markers
  • Maintains Ball washers, water hazards, and bunkers
  • Operates light equipment in hauling materials and removing debris
  • Trims trees, prunes shrubbery, and cultivates shrubs and flowers
  • Assists in construction of new greens, tees, and fairways by grading, preparing soil and planting

Job Requirements

– 1 year experience in landscaping maintenance

– Able to understand and follow detailed written and oral instruction

– Local candidates only as this position does not offer relocation

– Must be able to work weekends and holidays

Polo Golf Country Club

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Server – Polo Golf Country Club – Cumming, Georgia 147685

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Server

The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction.

Responsibilities Continued

  • Maintain ClubCorp service standards as outlined in the Hospitality First training program
  • Complete and comprehensive knowledge of the menu and various liquors, beer, and wines available by the Club
  • Accurately execute Member and guest orders and requests in a timely fashion
  • Consistently display the Steps of Service at all opportunities to Members and guest

Job Qualifications

– Previous food and beverage server experience preferred

– High School Diploma preferred

Polo Golf Country Club

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Starter Golf – Windermere Golf Club – Cumming, Georgia 140261

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The Marshall/Starter is responsible for enforcing all club rules pertaining to golf as well as providing assistance to the Members/Guests in order to keep play at an even flow.
  • Responsible for being the golf course at all times, unless checking with the starters or golf shop for messages. 
  • Assist the Members whenever possible by looking for lost balls, providing rides if desired, and giving suggestions on proper golf course etiquette. 
  • Responsible for enforcing all club rules as they pertain to the golf course. 
  • Maintain a polite manner whenever a member is approached for a violation. 
  • Responsible for fixing ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course, straightening cart guidance ropes and their supports. 
  • Responsible for handling violations at the end of the shift. This includes turning in the security report that lists all violations and incidents that he handled during his shift. 
  • Check-in periodically with the golf shop staff to obtain a list of single rider carts. If there is a discrepancy, check the records in the golf shop again, make a copy of the ticket, and attach it to the security report. Allow the golf shop or starter to make the new charge for the full fee.
 

Job Requirements

Prior golf experience required.
High school diploma or equivalent required.
Must have flexible schedule and be able to work mornings, afternoons and weekends.

Windermere Golf Club

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Attendant Outside Services – Windermere Golf Club – Cumming, Georgia 140973

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Outside Services Assistant

The Outside Services Assistant is responsible for providing carts and range balls for Members and guests while keeping all work areas clean, orderly, and safe. They greet Members and guests in a friendly and courteous manner while projecting a professional image. The Outside Services Assistant communicates in a clear and professional manner information that assists the Members and guests in playing the course.

Responsibilities

  • Deliver carts from the cart barn(s) to the daily staging area
  • Ensure golf carts are clean, safe, and properly prepared with a towel, full sand bottle, pencil, scorecard, and tees.
  • Perform periodic cart maintenance and special repair
  • Assist Members and Guest as they depart from the facility
  • Work with Golf Shop staff to ensure that all club rules including dress code and beverage policies are followed by the Members and Guests.

Job Requirements

– Prior golf course experience preferred

– High school diploma or equivalent preferred

Windermere Golf Club

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Golf Shop Attendant – Polo Golf Country Club – Cumming, Georgia 143579

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Golf Shop Attendant

The Golf Shop Attendant promotes the game of golf and the club while providing the upmost hospitality and service to the Members and guests of the club. They respond to inquiries and make tee-times for Members and guests both in person and on the phone. The Golf shop Attendant assists in overseeing outside golf operations and staff to ensure proper performance while following all daily procedures and policies.

Responsibilities

  • Ordering necessary merchandise and assisting with the golf shop operations
  • Checking-in merchandise in accordance with procedures and organization of storage/display areas
  • Checking in golfers, accurately ringing up charges at the register, and properly checking in all golfers prior to play
  • Proper cash handling procedures as well as making sure that all standards of operations are being met
  • Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.)

Job Requirements

– Must be outgoing and detail oriented

– Customer service experience

– Basic golf knowledge required

Polo Golf Country Club

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Golf Outside Services Attendant – Polo Golf Country Club – Cumming, Georgia 145537

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Outside Services Assistant

The Outside Services Assistant is responsible for providing carts and range balls for Members and guests while keeping all work areas clean, orderly, and safe. They greet Members and guests in a friendly and courteous manner while projecting a professional image. The Outside Services Assistant communicates in a clear and professional manner information that assists the Members and guests in playing the course.

Responsibilities

  • Deliver carts from the cart barn(s) to the daily staging area
  • Ensure golf carts are clean, safe, and properly prepared with a towel, full sand bottle, pencil, scorecard, and tees.
  • Perform periodic cart maintenance and special repair
  • Assist Members and Guest as they depart from the facility
  • Work with Golf Shop staff to ensure that all club rules including dress code and beverage policies are followed by the Members and Guests.

Job Requirements

– Prior golf course experience preferred
 

Polo Golf Country Club

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Attendant Golf Shop – Windermere Golf Club – Cumming, Georgia 145499

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Golf Shop Attendant

The Golf Shop Attendant promotes the game of golf and the club while providing the upmost hospitality and service to the Members and guests of the club. They respond to inquiries and make tee-times for Members and guests both in person and on the phone. The Golf shop Attendant assists in overseeing outside golf operations and staff to ensure proper performance while following all daily procedures and policies.

Responsibilities

  • Ordering necessary merchandise and assisting with the golf shop operations
  • Checking-in merchandise in accordance with procedures and organization of storage/display areas
  • Checking in golfers, accurately ringing up charges at the register, and properly checking in all golfers prior to play
  • Proper cash handling procedures as well as making sure that all standards of operations are being met
  • Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.)

Job Requirements

– Must be outgoing and detail oriented

– Customer service experience

– Basic golf knowledge required

– High school diploma, GED or equivalent required

Windermere Golf Club

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LINE COOK PRIVATE CLUB – Polo Golf Country Club – Cumming, Georgia 136896

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Cook

The Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. They supports a la carte and private event food production while maintaining consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also helps to ensure the safety of fellow Employee Partners.

Responsibilities

  • Maintains clean and safe work environment
  • Assists the Executive Chef and Sous Chef’s with any task requested

Job Qualifications

– Prior experience as a Cook required

– Working knowledge of broiler, pantry and saut stations

– Diplomatic team player able to foster relationships with Members, Employee Partners and Guests

– Possesses a passion for exceeding Member expectations and a commitment to excellence

– Providing the highest quality Member and guest experience
(Internal Candidates should be ServSafe certified)

Polo Golf Country Club

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