Attendant Snack Bar- Brookfield Country Club – Roswell, Georgia 210565

Apply Now

Snack Bar Attendant

Responsible for providing Food and Beverage STAR Service to Members and Guests ensuring satisfaction and Member retention. Responsible for coordinating with other Club departments to provide set-up, food preparation, organization, sanitation, production and service of food and beverage items, as well as closing and storage for individual work station. Responsible for financial performance of the snack bar and the overall appearance of the operation.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Captains and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards.
  • Responsible for set-up of daily par/prep and organization of the snack bar.
  • Prepare and store all food and beverage items necessary to operate snack bar in adherence with ClubCorp quality standards, including proper rotation of product, sanitation, and cleanliness.
  • Communicate with Service/FB Director when special products are needed or problems arise with food quality or presentation.
  • Present snack bar food items within ClubCorps quality standards guidelines.
  • Accurately execute Member/guest orders and requests in a timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home. Set the example for others as a lead server.
  • Collect money or club membership card for all transactions. Responsible for the daily proper financial closing of the snack bar and cleaning duties.
  • Clean and sanitize kitchen and snack bar area daily.
  • Ensure daily assignments and side work is commplete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas, including the kitchen, and assure that others are acting safely.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Responsible for attendance at all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Previous FB experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech with ability to follow instructions well.
  • You are comfortable working at a fast pace in both indoor and outdoor environments.

Apply Now

210565
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210565

Concierge- Brookfield Country Club – Roswell, Georgia 210357

Apply Now

ClubLife Concierge

Sums up your new Role:

The ClubLife Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells

  • Communications Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc.
  • Programming Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
  • Member Engagement Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc.
  • New Member Onboarding  Key focus on name recognition and connection with Warm Welcomes and Fond Farewells

Day to Day:

  • Direct Members and Guest to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments
  • Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone
  • Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards
  • Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc.
  • Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish
  • Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current
  • Seat guests

All the other stuff we do:

  • Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
  • Conduct ourselves professionally and respectfully
  • Work safely
  • Attend daily line-up and participate as requested
  • Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
  • We are open, flexible, and adaptable to take care of our Members and Guest changing needs
  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

About you:

  • Minimum of one-year experience in hospitality business or a similar role
  • Service oriented mindset and be capable of making every guest feel valued
  • A &lsquopeople person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience
  • Strong communication skills verbal, written, phone, text, and social media communications
  • Work well under pressure, coordinating multiple tasks at any given time
  • Strong organizational skills and attention to detail
  • Positive phone demeanor
  • Exceptional listing skills
  • Competent working with Microsoft Office Suite, including Word, Outlook, and Excel
  • Adaptable to new technology
  • Positive attitude and be willing to work as part of a team
  • A multi-tasker, prioritizing time effectively

Apply Now

210357
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210357

Maintenance Course- Brookfield Country Club – Roswell, Georgia 210170

Apply Now

Golf Course Maintenance/Laborer

The Golf Course Maintenance and Laborer position works on the diverse range of activities involved in golf course maintenance and construction. They are responsible for semi-skilled grounds construction and maintenance work, and performs related tasks as required.

Responsibilities

  • Operates powered equipment in mowing golf course putting greens, aprons, tees, and rough
  • Operates edgers and trimmers
  • Grades and prepares a soil plant bed, lays sod, plants, vegetative material, and pulls weeds in bed
  • Changes cups and tee markers
  • Maintains Ball washers, water hazards, and bunkers
  • Operates light equipment in hauling materials and removing debris
  • Trims trees, prunes shrubbery, and cultivates shrubs and flowers
  • Assists in construction of new greens, tees, and fairways by grading, preparing soil and planting

Job Requirements

  • 1 year experience in landscaping maintenance
  • Able to understand and follow detailed written and oral instruction
  • Local candidates only as this position does not offer relocation
  • Must be able to work weekends and holidays

Apply Now

210170
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210170

Member Experience Coordinator- Brookfield Country Club – Roswell, Georgia 209697

Apply Now

Member Experience Coordinator

Sums up your new Role:

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

  • Communications &ndash Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc.
  • Programming &ndash Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
  • Member Engagement &ndash Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
  • New Member Onboarding &ndash Key focus on name recognition and connection with Welcoming New Members to the Club

Day to Day:

  • Event registration confirmations
  • Set up for Member check-in i.e.
    • Name Badges
    • Welcome Signs
  • Event set up of d&eacutecor or warm welcomes
  • Thank you cards to speakers
  • Photos of event
  • New Member welcome calls | &lsquowarm welcome | invitation to New Member Facebook group
  • Social Media
    • Responding to posts
    • Creating copy
    • Verifying event calendar accurate on Facebook page
  • Members First updates to events and registration
  • Update in Club marketing i.e., Posters, table tents, enplug etc
  • Support ARMI calls or data entry in Tableau
  • Support in completion of New Member data entry and follow-up
  • Running Member Birthday/Anniversary list for engagement
  • Support in processing Resignations and follow up
  • Define Magic Moments and execute within the Club
  • Write personalized postcards to invite members to events
  • Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events
  • Function as the Club representative on various Member committees

All the other stuff we do:

  • Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal
  • Conduct ourselves professionally and respectfully
  • Work safely
  • Attend daily line-up and participate as requested
  • Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
  • We are open, flexible, and adaptable to take care of our Members and Guest changing needs
  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

About you:

  • Minimum of one-year experience in hospitality business or a similar role
  • Service oriented mindset making every guest feel valued
  • Strong communication skills verbal, written, phone, text, and social media communications
  • Work well under pressure, coordinating multiple tasks at any given time
  • Strong organizational skills and attention to detail
  • Positive phone demeanor
  • Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel
  • Positive attitude and be willing to work as part of a team

Apply Now

209697
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209697

Bartender- Brookfield Country Club – Roswell, Georgia 209438

Apply Now

Bartender

Responsible for beverage control, accurate pouring of product, general cleanliness of bar, and providing a quality of service that meets Members expectations. Consistently display the Three Steps of Service at all opportunities to provide service.

This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager and Private Events Director.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program at high standards.
  • Prepare set-up appropriately at start of shift (i.e., put bottles out, set up garnish tray, check and stock juices, stock glassware, fill ice bin).
  • Consistently check bar area for cleanliness and ensure that all necessary items are in place.
  • Ensure that all liquor items are stocked and ready to use. Responsible for liquor control and accurate pouring of product.
  • Possess clear knowledge of all various liquors, beer, and wines available at the Club.
  • Assist with the service of food and beverage to the Members and guests at the bar, adhering to the ClubCorp standards of service.
  • Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/guest orders and requests in a timely fashion.
  • Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned periodically by the FB Director, Service Director, Private Events Director, etc.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Responsible for attendance at all Service Training Meetings as requested.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Alcohol and food safety awareness certificate.
  • Excellent communication skills and articulate speech. Ability to follow instructions well.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

209438
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209438

Server- Brookfield Country Club – Roswell, Georgia 209411

Apply Now

Server

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards
  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.
  • Possess clear knowledge of all various liquors, beer and wines available at the Club.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Attend all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

209411
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209411

Cook Line- Brookfield Country Club – Roswell, Georgia 209406

Apply Now

Cook

The Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. They supports a la carte and private event food production while maintaining consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also helps to ensure the safety of fellow Employee Partners.

Responsibilities

  • Maintains clean and safe work environment
  • Assists the Executive Chef and Sous Chef’s with any task requested

Job Qualifications

  • Prior experience as a Cook required
  • Working knowledge of broiler, pantry and saut stations
  • Diplomatic team player able to foster relationships with Members, Employee Partners and Guests
  • Possesses a passion for exceeding Member expectations and a commitment to excellence
  • Providing the highest quality Member and guest experience

(Internal Candidates should be ServSafe certified)

Apply Now

209406
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209406

Attendant Locker Room- Brookfield Country Club – Roswell, Georgia 208484

Apply Now

Locker Room Attendant

The Locker Room Attendant is responsible for providing the highest level of professionalism and customer services for our Members and guests.

They are responsible for the designated locker rooms, as well as taking care of other locations and tending to the needs of the Members and guests. They oversee keeping the locker rooms and restrooms clean, stocked, and fresh at all times. This includes restocking all items used, as well as mopping the floors and keeping the showers clean. Locker room attendants should be knowledgeable of Club services, features, upcoming events and specials.

Responsibilities

  • Clean and repair shoes for Members and guests as requested
  • Assist in housekeeping as requested
  • Maintaining and increasing Member and guest satisfaction

Job Requirements

  • Male only for Men’s locker room
  • Female only for Women’s locker room
  • Full time position with hours from 1-9
  • Customer service experience
  • High school diploma, GED or equivalent required

Apply Now

208484
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208484

Attendant Outside Services- Brookfield Country Club – Roswell, Georgia 208482

Apply Now

Outside Services Assistant

Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently.

This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.

Day to Day:

  • Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
  • Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
  • Cleaning and maintain the storage areas and golf cart fleet at all times.
  • Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
  • Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
  • Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
  • Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
  • Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
  • Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
  • Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
  • Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge and Etiquette Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

208482
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208482

Fitness Desk Attendant- Brookfield Country Club – Roswell, Georgia 208229

Apply Now

Front Desk Attendant

The Front Desk Attendant is responsible for creating the first and last impressions of the club experience for the Members by providing all Warm Welcomes, Magic Moments and Fond Farewells. Reports directly to the Fitness Director.

Day to Day:

  • Ensure that all Members and Guest check in when using the Spa Sports Club and that all Members are addressed by name.
  • Answer telephones promptly and courteously and direct all calls to the appropriate areas.
  • Must be knowledgeable of the following as applicable: tennis court reservation policy, Personal Training, Fitness Programs, Youth Center reservation policy, Group Exercise class descriptions, class reservation schedules, and all upcoming club events and specials.
  • To connect Members to other Members through ongoing contact with the Members and promotion of club activities.
  • To create personalized service for Members, including providing towel and water service while Members are exercising.
  • To promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies and standards of the club. This includes being in club-approved uniform and nametag.
  • Perform close of business functions following guidelines and procedures established by the Club.
  • Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of shop, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

All the other stuff we do:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Ability to communicate effectively with proper grammar.
  • Ability to work well under pressure, coordinating multiple tasks at any given time.
  • Ability to focus attention on detail.
  • Responsible for maintaining good conduct and safe working habits while in all areas, including all exercise areas and equipment are in safe and effective working condition, and assuring that others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

WORK EXPERIENCE: Customer service experience required.

EDUCATION: High school diploma, GED, or equivalent required.

CERTIFICATION/LICENSE: Certification in CPR, First Aid and AED.

Apply Now

208229
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208229

Tennis Shop Attendant- Brookfield Country Club – Roswell, Georgia 208191

Apply Now

Tennis Shop Attendant

Responsible for promoting the game of tennis and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise, and assisting with the tennis shop operations. Reports directly to the Director of Racquet Sports or Tennis Shop Manager.

Day to Day:

  • Responsible for efficient and friendly customer service throughout the pro shop, accurately ringing up charges at the register and properly checking in all tennis players prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
  • Respond to inquiries, lessons and court reservations for Members and guests both in person and on the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional, and courteous always, even when under pressure.
  • Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e.. shirts, socks, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
  • Process invoices daily (if needed), coding and scanning to the Accounting Team for payment
  • Process all returned merchandise and issue proper credit to customers.
  • Maintain tennis shop and ensure it is always organized and clean, sell merchandise, and oversee tennis operations and staff to ensure proper performance.
  • Update Tennis Member Information, Buyers Club Plan Database, Stringing, etc. as applicable for the club.
  • Promote the game of tennis and promote the Club while maintaining a high level of professionalism and service.
  • Perform close of business functions following guidelines and procedures established by the Club.
  • Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.).
  • Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practice service recovery, any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed

All the other stuff we do:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions, therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
  • Ability to communicate effectively with proper grammar.
  • Ability to work well under pressure, coordinating multiple tasks at any given time
  • Ability to focus attention on detail.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

About you:

  • Customer service experience required.
  • Basic Tennis Knowledge Required.
  • Previous Retail experience preferred.
  • High school diploma, GED, or equivalent preferred.

Apply Now

208191
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208191

Assistant Tennis Professional- Brookfield Country Club – Roswell, Georgia 208190

Apply Now

Assistant Tennis Professional

The Assistant Tennis Professional is responsible for assisting the Head Pro with all Club tennis activity programming, including developing and promoting tennis programs for all age groups, while providing the Three Steps of Service to the Members and Guests of the club. Organize tennis clinics and private lessons that encourage participation in the Club’s tennis activities. Promote tennis memberships to all potential prospects. Act as the Club’s Tennis Ambassador to enhance the value of the Club. Maintain courts in a professional manner and ensure that the environment is safe for all those who use the facility. Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.

Be aware of team members and the environment and participate as a member of the team.

Job Requirements:

  • Minimum of 3 years as a Tennis Professional.
  • High School Diploma or equivalent required. College degree preferred
  • USPTA required

Apply Now

208190
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208190