Server- Skyline Club – Indianapolis – Indianapolis, Indiana 210370

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Server

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards
  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.
  • Possess clear knowledge of all various liquors, beer and wines available at the Club.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Attend all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

210370
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210370

Cook Line- Skyline Club – Indianapolis – Indianapolis, Indiana 209575

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Cook

The Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. They supports a la carte and private event food production while maintaining consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also helps to ensure the safety of fellow Employee Partners.

Responsibilities

  • Maintains clean and safe work environment
  • Assists the Executive Chef and Sous Chef’s with any task requested

Job Qualifications

  • Prior experience as a Cook required
  • Working knowledge of broiler, pantry and saut stations
  • Diplomatic team player able to foster relationships with Members, Employee Partners and Guests
  • Possesses a passion for exceeding Member expectations and a commitment to excellence
  • Providing the highest quality Member and guest experience

(Internal Candidates should be ServSafe certified)

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209575
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209575

Bartender- Skyline Club – Indianapolis – Indianapolis, Indiana 209039

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Bartender

Responsible for beverage control, accurate pouring of product, general cleanliness of bar, and providing a quality of service that meets Members expectations. Consistently display the Three Steps of Service at all opportunities to provide service.

This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager and Private Events Director.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program at high standards.
  • Prepare set-up appropriately at start of shift (i.e., put bottles out, set up garnish tray, check and stock juices, stock glassware, fill ice bin).
  • Consistently check bar area for cleanliness and ensure that all necessary items are in place.
  • Ensure that all liquor items are stocked and ready to use. Responsible for liquor control and accurate pouring of product.
  • Possess clear knowledge of all various liquors, beer, and wines available at the Club.
  • Assist with the service of food and beverage to the Members and guests at the bar, adhering to the ClubCorp standards of service.
  • Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/guest orders and requests in a timely fashion.
  • Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned periodically by the FB Director, Service Director, Private Events Director, etc.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Responsible for attendance at all Service Training Meetings as requested.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Alcohol and food safety awareness certificate.
  • Excellent communication skills and articulate speech. Ability to follow instructions well.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

209039
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209039

Member Experience Coordinator- Skyline Club – Indianapolis – Indianapolis, Indiana 208532

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Member Experience Coordinator

Sums up your new Role:

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

  • Communications &ndash Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc.
  • Programming &ndash Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
  • Member Engagement &ndash Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
  • New Member Onboarding &ndash Key focus on name recognition and connection with Welcoming New Members to the Club

Day to Day:

  • Event registration confirmations
  • Set up for Member check-in i.e.
    • Name Badges
    • Welcome Signs
  • Event set up of d&eacutecor or warm welcomes
  • Thank you cards to speakers
  • Photos of event
  • New Member welcome calls | &lsquowarm welcome | invitation to New Member Facebook group
  • Social Media
    • Responding to posts
    • Creating copy
    • Verifying event calendar accurate on Facebook page
  • Members First updates to events and registration
  • Update in Club marketing i.e., Posters, table tents, enplug etc
  • Support ARMI calls or data entry in Tableau
  • Support in completion of New Member data entry and follow-up
  • Running Member Birthday/Anniversary list for engagement
  • Support in processing Resignations and follow up
  • Define Magic Moments and execute within the Club
  • Write personalized postcards to invite members to events
  • Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events
  • Function as the Club representative on various Member committees

All the other stuff we do:

  • Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal
  • Conduct ourselves professionally and respectfully
  • Work safely
  • Attend daily line-up and participate as requested
  • Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
  • We are open, flexible, and adaptable to take care of our Members and Guest changing needs
  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

About you:

  • Minimum of one-year experience in hospitality business or a similar role
  • Service oriented mindset making every guest feel valued
  • Strong communication skills verbal, written, phone, text, and social media communications
  • Work well under pressure, coordinating multiple tasks at any given time
  • Strong organizational skills and attention to detail
  • Positive phone demeanor
  • Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel
  • Positive attitude and be willing to work as part of a team

Apply Now

208532
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208532