Server For summer 2021 – The Ridge Club – Sandwich, Massachusetts 162298

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Server

The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction.

Responsibilities Continued

  • Maintain ClubCorp service standards as outlined in the Hospitality First training program
  • Complete and comprehensive knowledge of the menu and various liquors, beer, and wines available by the Club
  • Accurately execute Member and guest orders and requests in a timely fashion
  • Consistently display the Steps of Service at all opportunities to Members and guest

Job Qualifications

– Previous food and beverage server experience preferred

– High School Diploma preferred

The Ridge Club

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Summer Bartender – The Ridge Club – Sandwich, Massachusetts 162357

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Bartender

The Bartender is responsible for providing the highest quality of beverage production and service to our Members and guests. In addition to supporting all Club venues, events, and fellow Employee Partners, the Bartender maintains the bar, service areas, and related storerooms.

Responsibilities

  • Follow proper procedures for stocking and cleaning bar area
  • Ensure opening and closing duties are performed to ensure bar readiness at all times

Job Qualifications

– Previous bartending experience required

– A working knowledge of bar related beverages, spirits, mixed and specialty drinks, wine and beer

– Alcohol Intervention and Coach Certified (C.A.R.E)

– Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience

The Ridge Club

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Busperson & Setup Person – The Ridge Club – Sandwich, Massachusetts 162358

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Busser

The Busser is responsible for all table maintenance, resetting, room preparation and assistance to the service and catering staff to ensure the Members and guests satisfaction. Bussers maintain beverages and ice at acceptable levels as well as maintain breads, butters, candles and all other table setting at proper levels. Must be able to interact with Members and guests professionally, helping them with changes and last minute requests as needed.

Responsibilities

  • Consistently maintain and deliver our Steps of Service
  • Assist service and catering staff as needed
  • Set up and break down as directed, ensuring proper equipment, linens, and other necessary items are clean and in working order
  • Clearing and resetting all tables promptly and efficiently

Job Requirements

– High school diploma preferred

The Ridge Club

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Executive Sous Chef – The Ridge Club – Sandwich, Massachusetts 162479

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Executive Sous Chef

The Sous Chef is responsible for supporting the Executive Chef in overseeing the day-to-day culinary operations at the Club. They supervise the training and development of the kitchen staff to ensure the highest quality of food service for Club members and their guests.

Responsibilities

  • Oversee recipe standardization
  • Ensure plate presentation is correct and consistent
  • Maintain inventory levels and assist Executive Chef with food and labor costs
  • Maintain a well-organized kitchen in a clean and safe manner

Job Qualifications

– Culinary school graduate

– Two years experience in supervisory position

– Understanding of a la carte and banquet revenue generation

– General knowledge of expense control as it relates to kitchen payroll and the forecasting/budgeting of expenses

– Technical literacy, including Microsoft Office, payroll management and point of sale systems

– Bilingual (English
– Spanish) communication ability preferred.
(Internal Candidates should be working towards Chef STAR certification and be ServeSafe certified.)

#zip

The Ridge Club

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Director of Member Experience – The Ridge Club – Sandwich, Massachusetts 160938

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Director of Member Experience

The Ridge Club, a private club located on gorgeous Cape Cod, in the quaint seaside village of Sandwich, MA. The inviting atmosphere of camaraderie and fun features an 18-hole championship golf course designed by Robert Von Hagge. Other amenities include tennis on one of the 2 Har-Tru tennis courts, the pool, junior programs for kids and organized day camps, a newly renovated clubhouse, and Members dine on Chef’s culinary creations. The Ridge Club is currently seeking an outgoing and engaging Director of Member Experience, dedicated to curating and enhancing “ClubLife” and increasing Club Member Growth. Join elite and supportive Employee Partners that always have your back as you work together to deliver the best services to your members. As a part of the ClubCorp family, you will enjoy the perks of working with the best and the freedom to advance your career. 

Sums up your new role:

  • Strategic Planning – Develop and implement a comprehensive Member marketing and communication plan, including an email and social media strategy, that drives engagement and retention
  • Programming – Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are and ClubLife expectations
  • Communications – Implement thorough and consistent marketing and communication strategies to best activate ClubLife through all channels, amplifying the Member story
  • Member Management – Champion the engagement and retention strategy for overall Member journey + tracking, ARMI, forecasting 
  • New Member Onboarding – Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name Recognition 
  • Supervise Member Experience TEAM – Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge
Day to Day: 
  • Focus on both the quantitative (Member Growth) and qualitative (Member Experience) goals of the Club
  • Lead Member Experience Team in executing Membership Experience strategic plan 
  • Create ClubLife experience according to brand standards
  • Ensuring a vibrant and connected member community
  • Focus on At Risk Member Intervention (ARMI) and increased retention practices
  • Communicate to Employee Partners and Members consistently and concisely via all channels includes email, social media, text marketing, the app and the Members Only website
  • Execute all Member Events and Programs with member and committee feedback
  • Onboard/New Member Connect Steps
  • Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position 
  • Create storytelling and content focused communications
  • Ensures the Club website content represents the Club brand and story
  • Responsible for budgeting and forecasting of dues lost, resignations, and downgrades
All the other stuff we do: 
  • Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal 
  • Act with integrity
  • Conduct ourselves professionally and respectfully
  • Communicate effectively
  • Work well under pressure, coordinating multiple tasks at any given time
  • Solve problems, utilizing all available resources including regional and corporate staff
  • Work safely and ensure others are too
  • Attend meetings as required or requested
  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible
  • Remain open, flexible, and adaptable to take care of our Members and Guest changing needs
  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs


About you:

– Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation

– Experience of 2
– 4 years in Hospitality, Customer Relations, or Marketing and Communications

– Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising

– Prior experience in leading a team or project to a successful outcome is preferred

– Advanced knowledge working with Microsoft Office suite, including Word, Outlook, and Excel

– CRM/Salesforce

The Ridge Club

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