Outside Services Supervisor- Oak Pointe Country Club – Brighton, Michigan 210226

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Outside Services Supervisor

Supervise the outside service staff to ensure the highest level of professionalism and customer service is provided in an efficient manner for our Members/Guests. Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club.

This position reports directly to the Director of Golf or Head Golf Pro and the General Manager of the Club with indirect reporting to other Golf Professionals and Assistants.

Day to Day:

  • Ensure the Outside Services staff provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
  • Outline and implement various training programs to the outside service staff in order to maintain a well trained staff to achieve Service Excellence and drive Member/Guest satisfaction and retention.
  • Lead the Outside Services department Employees. This includes managing all aspects of the selection, hiring, labor budget/scheduling and education process and providing leadership for the team on a daily basis, to include but not limited to:
    • Assisting golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
    • Clean and maintain the storage areas and golf cart fleet at all times.
    • Marshalling carts in the staging area and assigning golf carts to players so the golf carts can be tracked and verified when rented.
    • Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
    • Maintain cleanliness and order of club storage and cart barn areas (rental, member, etc.), equipment, etc. Report any damage to clubs or equipment immediately to Golf Shop.
    • Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
    • Maintain area outside pro shop so that it is uncongested, neat and debris free.
    • Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
  • Ensure controls on time reporting via the time management system are in place by computing the total hours and making sure the time is accurate by both the employee and the supervisor.
  • Ensure employees adhere to mandated policies and procedures as outlined in the Time Management Policy.
  • Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies and standards of the club. This includes being present in and ensuring staff are all in club-approved uniform and nametag.
  • Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time.
  • Focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge and Etiquette Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

210226
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210226

Outside Services Attendant- Oak Pointe Country Club – Brighton, Michigan 210085

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Outside Services Assistant

Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently.

This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.

Day to Day:

  • Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
  • Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
  • Cleaning and maintain the storage areas and golf cart fleet at all times.
  • Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
  • Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
  • Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
  • Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
  • Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
  • Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
  • Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
  • Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge and Etiquette Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

210085
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210085

Cook Prep- Oak Pointe Country Club – Brighton, Michigan 209970

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Prep cook

The Prep Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. This Employee Partner supports a la carte and private event food production. In addition, s/he maintains consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also maintains a clean and safe work environment at all times of the day, helping to ensure the safety of fellow Employee Partners.

JOB REQUIREMENTS

Prior experience as a Cook required.
Working knowledge of broiler, pantry and saute stations.
Diplomatic team player able to foster relationships with Members, Employee Partners and Guests.
Possesses a passion for exceeding Member expectations and a commitment to excellence. providing the highest quality Member and guest experience.

Apply Now

209970
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209970

Food and Beverage Director- Oak Pointe Country Club – Brighton, Michigan 209677

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Food & Beverage Director

The F&B Directors’ primary purpose is to assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations while achieving the Clubs revenue and profit objectives. The benchmarks for a successful F&B Director are: growth in Member usage and food and beverage revenues reduction in Member attrition the maintenance of all quality standards for service, production, cleanliness, and safety employee relations and staff development all measured by growth in Net Revenues from Operations.

Also responsible for the direction, development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: General Manager, also reporting to Regional Director FB. Directly Supervises all food and beverage staff, front, and heart of the house unless the Executive Chef reports to the General Manager. Indirectly Supervises staff in other departments such as House Maintenance, etc.

Day to Day:

  • Maintain exceptional Member Experiences and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
  • Develop aggressive Food Beverage sales, marketing, and net revenue plans and direct successful implementation, following established ClubCorp budgeting and revenue guidelines.
  • Identify opportunities for Member events and food and beverage services that satisfy on-going Member needs and implement to achieve revenue objectives.
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  • Work with the Member committees to develop and implement Member activities and events.
  • Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
  • Works closely with Membership Director, Golf Course Superintendent, Head Golf Profession and Private Event Director, and Marketing to provide direction and input on all matters relating to F&B operations for their specific areas.
  • Recruit, select, and develop a qualified staff of Service Excellence Employees to understand the relationships between value, Member service, and satisfaction, and Member retention/attrition.
  • Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
  • Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed. Administer appropriate compensation packages for Club Employee in conjunction with labor laws. Ensure appropriate onboarding takes place.
  • Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Clubs revenue objectives.
  • Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
  • Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. Ensure controls on-time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
  • Attend and lead as required all Department Head staff meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
  • Ensure service recovery programs are in place, the staff is properly trained to execute, and being properly utilized as set forth by management.

All the other stuff we do:

  • Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee perform a multitude of different functions, therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club, and department written mandatory standards of operations, policies, and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events, and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the F&B Director in controlling labor costs, linen costs, miscellaneous F&B expenses, etc.

About you:

  • 5+ years in Club management or related field in Food & Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Responsible for up to a million to multi-million-dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

209677
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209677

Cook- Oak Pointe Country Club – Brighton, Michigan 209625

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Cook

Responsible for set-up, food preparation, organization, sanitation, and production of food and beverage items, as well as closing and storage for individual work station.

  • Responsible for set-up and executing of daily par/prep and organization of individual daily work station.
  • Preparation of and storage of all food items necessary to operation of station in adherence with ClubCorp quality standards.
  • Communicate with Exec Chef and Sous Chef when special products are needed or having problems with food quality or presentation.
  • Consistent preparation and presentation based on overall standards, including portion size, of daily special, salads, entrees, etc. as applicable per work assignment and as designated by Chef which are produced within ClubCorps quality standards guidelines.
  • Maintaining proper cooking techniques for station items as designated by Chef(s).
  • Receive and store all goods purchased by kitchen as requested.
  • Upkeep of items used by others, such as condiments, dressings, salsas, soups, etc.
  • Responsible for cleanliness and sanitation of individual work area and kitchen as a whole, including equipment, counters, tools, waste areas, etc.
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • 1-2 years kitchen experience preferred.
  • High school diploma preferred.

 

Apply Now

209625
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209625

Dishwasher- Oak Pointe Country Club – Brighton, Michigan 209624

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Dishwasher

Responsible for duties such as dishes, cleanliness of kitchen, food preparation, organization, sanitation, and production of food items, as well as closing and storage for individual work station as needed.

  • Responsible for set-up of daily par/prep and organization of the daily work station.
  • Responsible for the opening, set-up and operation of dishwashing machine, the sink pot scrub station and all ware washing set-up.
  • Responsible for the disposal of all food waste, trash receptacles and break down of boxes and larger containers to be placed in dumpsters.
  • Must sweep and mop kitchen floors, walk-ins, storerooms, employee break room and kitchen office, etc. as directed.
  • Preparation of and storage of all food items necessary to operate kitchen in adherence with ClubCorp quality standards.
  • Upkeep of items used by others, ie. lettuces ,vegetables and fruits if required.
  • Assist in receiving and procurement of all goods purchased by kitchen in an orderly fashion in accordance with safety and sanitation procedures.
  • Communicate with Chef(s) when special products (ie.chemicals) are needed or having problems with equipment and tools.
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

Day to Day:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • Any previous experience in stewarding or kitchen prep is favorable.
  • High school diploma preferred

 

Apply Now

209624
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209624

Executive Sous Chef- Oak Pointe Country Club – Brighton, Michigan 208885

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Under the leadership of the Executive Chef and acting in his/her absence, the Executive Sous Chef is in charge and runs the operation being entrusted with substantive leadership and management responsibilities, including responsibility on a daily basis for planning meals, procurement of food supplies and kitchen equipment, production of meals, supervising and coordinating the work of the kitchen personnel, assuring that food preparation is economical and complying with all ClubCorp quality standards.

The Executive Sous Chef should have a working knowledge of applicable health, sanitation, and licensing ordinances. He/she is also responsible for the profitable operation of the Food Preparation Department. The relationship between the Chef and the Executive Sous Chef is one of shared leadership and, through this developmental assignment, the Executive Sous Chef acquires the knowledge and problem-solving abilities to be promoted to an Executive Chef position.

Reports Directly To: Executive Chef, also works for: FB Director, and General Manager. Other positions reporting to this Supervisor: all kitchen personnel. Directly Supervises: at least two regular Full-time kitchen staff, indirectly supervises: all cooks, prep cooks, and dishwasher/utility employees

Day to Day:

  • Executing the creation of menus and meal planning/production based on forecasted Member and guest counts.
  • Determining budgetary requirements and controlling the expenses relating to food supplies, kitchen equipment and materials.
  • Analyzing food and labor production reports or other records, including menu engineering, for use in supervision and control of expenses.
  • Procurement of food supplies and kitchen equipment, including organization of inventories and participating in actual inventory counts.
  • Analyzing the workplace and implementing policies and ensuring policies are carried out to provide safe workplace practices for employees, including resolving all safe workplace practices issues.
  • Representing the Club in Member interaction including daily table visits, soliciting Member and Guest feedback, working with various committees, and promoting the Club within the community and industry.
  • Interviewing, selecting, and hiring of employees with particular weight being given to the Executive Sous Chefs suggestions and recommendations.
  • Suggestions and recommendations into the training, advancement, and promotion of employees, again with weight being given to the Executive Sous Chefs suggestions and recommendations.
  • Planning, scheduling, and adjusting hours of work and specific responsibilities among employees.
  • Handling and resolving employee complaints and issues.
  • Implementing company policies and supervising to ensure others properly implement and administer company policies, including disciplining employees, substance abuse, firing, etc.
  • Customarily and regularly directing the work of at least two or more other full-time employee partners or their equivalent.
  • Responsible for cleanliness and sanitation of individual work area and kitchen, including equipment, counters, tools, waste areas, etc.
  • Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
  • Partner with fellow Employee Partners to provide the three steps of service (warm welcomes, magic moments, and fond farewells) to all guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Responsible for maintaining good conduct and safe working habits while in all areas, including the kitchen, and assuring that others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.

 

About you:

  • Prefer a minimum of 3-5 years as a Sous Chef
  • High school diploma or equivalent required. College degree preferred.
    Culinary School graduate preferred.
  • Health Sanitation Card pear state requirements
    Foodservice management certification as per state requirements

 

Apply Now

208885
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208885

Director of Restaurants- Oak Pointe Country Club – Brighton, Michigan 208892

Apply Now

 

The Director of Restaurants primary purpose is to oversee the daily food and beverage operations in support of the Director of Food Beverage. Ensure all food and beverage operations and Member services are coordinated to exceed Member expectations, while driving initiatives to achieve the Club’s revenue and profit objectives. This position will work closely with the Director of Food Beverage and Executive Chef to ensure the standards of service and safety guidelines are met.

 

The benchmarks for a successful Director of Restaurants are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assist the Food and Beverage Director in achieving annual sales and profit in overall Front of House operations while exceeding Member expectations through strong leadership and management skills.

 

Also responsible for assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

 

Reports Directly To: Director of Food and Beverage. Directly Supervises all front of house food and beverage staff.

 

Day to Day:

 

• Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.

• Complete scheduled inventories and ensure proper administration processes are followed

• Responsible for Front of house scheduling and ensure that they meet budgeted labor targets

• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.

• Work with the Member committees to develop and implement Member activities and events.

• Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.

• Collaborate with the Food and Beverage team to create and implement new ideas

• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff

• Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.

• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.

• Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.

• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Club’s revenue objectives.

• Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.

• Responsible for the scheduling of all service personnel. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.

• Attend all Department Head staff meetings, Food Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.

• Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.

• Executes all menus, promotions, and programs as outlined by the Director of Food Beverage in accordance with Club standards.

• Ensures that daily walkthroughs are being conducted in all Front of House areas

 

All the other stuff we do:

• Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

• Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.

• Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.

• Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.

• Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.

• In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 5+ years in Club management or related field in Food Beverage Industry.
  • Bachelor’s Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

208892
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208892

Private Dining and Events Manager- Oak Pointe Country Club – Brighton, Michigan 208832

Apply Now

Private Dining and Event Manager

The Private Dining and Event Manager assists the Service Director in overseeing day-to-day operations including casual, fine dining, private events, and bartending operations.

They supervise set-ups, breakdowns, staffing levels and quality of service while maintaining Food and Beverage financial goals.

The Private Dining and Private Manager coordinates with the Member Relations Director, the Private Events Director, and the event host to ensure that all events are well organized and that the expectations of the Member and host are exceeded.

Responsibilities

  • Effectively communicate with Department Heads and Employee Partners to execute high level of service at all times
  • Manage, train, and create an engaging atmosphere for Employee Partners

Job Qualifications

  • Three years experience as a server, floor, or bartending supervisor in a la carte or private dining service
  • High-energy, outgoing personality with strong professional, interpersonal, and communication skills
  • Proven track record of team leadership and motivation skills
  • Attention to set up and service details are a must
  • Diplomatic team player able to foster relationships with Members, Employee Partners, and guests
  • Possesses a passion for exceeding Member expectations

Apply Now

208832
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208832

Bartender- Oak Pointe Country Club – Brighton, Michigan 208813

Apply Now

Bartender

Responsible for beverage control, accurate pouring of product, general cleanliness of bar, and providing a quality of service that meets Members expectations. Consistently display the Three Steps of Service at all opportunities to provide service.

This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager and Private Events Director.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program at high standards.
  • Prepare set-up appropriately at start of shift (i.e., put bottles out, set up garnish tray, check and stock juices, stock glassware, fill ice bin).
  • Consistently check bar area for cleanliness and ensure that all necessary items are in place.
  • Ensure that all liquor items are stocked and ready to use. Responsible for liquor control and accurate pouring of product.
  • Possess clear knowledge of all various liquors, beer, and wines available at the Club.
  • Assist with the service of food and beverage to the Members and guests at the bar, adhering to the ClubCorp standards of service.
  • Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/guest orders and requests in a timely fashion.
  • Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned periodically by the FB Director, Service Director, Private Events Director, etc.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Responsible for attendance at all Service Training Meetings as requested.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Alcohol and food safety awareness certificate.
  • Excellent communication skills and articulate speech. Ability to follow instructions well.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

208813
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208813

Server- Oak Pointe Country Club – Brighton, Michigan 208821

Apply Now

Server

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards
  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.
  • Possess clear knowledge of all various liquors, beer and wines available at the Club.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Attend all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

208821
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208821

Snack Bar Attendant- Oak Pointe Country Club – Brighton, Michigan 208815

Apply Now

Snack Bar Attendant

Responsible for providing Food and Beverage STAR Service to Members and Guests ensuring satisfaction and Member retention. Responsible for coordinating with other Club departments to provide set-up, food preparation, organization, sanitation, production and service of food and beverage items, as well as closing and storage for individual work station. Responsible for financial performance of the snack bar and the overall appearance of the operation.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Captains and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards.
  • Responsible for set-up of daily par/prep and organization of the snack bar.
  • Prepare and store all food and beverage items necessary to operate snack bar in adherence with ClubCorp quality standards, including proper rotation of product, sanitation, and cleanliness.
  • Communicate with Service/FB Director when special products are needed or problems arise with food quality or presentation.
  • Present snack bar food items within ClubCorps quality standards guidelines.
  • Accurately execute Member/guest orders and requests in a timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home. Set the example for others as a lead server.
  • Collect money or club membership card for all transactions. Responsible for the daily proper financial closing of the snack bar and cleaning duties.
  • Clean and sanitize kitchen and snack bar area daily.
  • Ensure daily assignments and side work is commplete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas, including the kitchen, and assure that others are acting safely.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Responsible for attendance at all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Previous FB experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech with ability to follow instructions well.
  • You are comfortable working at a fast pace in both indoor and outdoor environments.

Apply Now

208815
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208815

Server Banquet- Oak Pointe Country Club – Brighton, Michigan 208811

Apply Now

Banquet Server

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards
  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.
  • Ensure that room(s) is set up correctly, bussed consistently, cleaned continually and know how the room needs to be set-up for the next event, if applicable.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.
  • Possess clear knowledge of all various liquors, beer and wines available at the Club.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Attend all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

208811
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208811

Server Assistant- Oak Pointe Country Club – Brighton, Michigan 208825

Apply Now

Server Assistant

The Server Assistant is responsible for all table maintenance, resetting, room preparation and assistance to the service and catering staff to ensure the Members and guests satisfaction. Server Assistants maintain beverages and ice at acceptable levels as well as maintain breads, butters, candles and all other table setting at proper levels. Must be able to interact with Members and guests professionally, helping them with changes and last minute requests as needed.

Responsibilities

  • Consistently maintain and deliver our Steps of Service
  • Assist service and catering staff as needed
  • Set up and break down as directed, ensuring proper equipment, linens, and other necessary items are clean and in working order
  • Clearing and resetting all tables promptly and efficiently

Qualifications 
  • High school diploma preferred not required

 

Apply Now

208825
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208825

Pool Manager- Oak Pointe Country Club – Brighton, Michigan 208501

Apply Now

Pool Manager

The Pool Manager is responsible for the operations of the entire swimming complex facility, the swimming pool employees, and the overall safety of those who use the facility. They have financial responsibility over the aquatics programs developed.

Responsibilities

  • Hire, supervise, and develop all pool personnel to ensure staff is well trained thereby creating a safe environment for those who use facility
  • Ensure that pool facility is a safe environment at all times and conduct in-service training drills bi-monthly to maintain safety standards
  • Clean and sanitize swimming pool (includes cleaning pool & backwash filers, skimming pool surfaces, and checking that chemicals in pool are at ideal levels)
  • Ensure that all equipment (ie. railings, ropes, pumps, etc.) are in good working order, and provide repair/replacement as needed
  • Procure chemicals, equipment, and supplies as needed
  • Oversee all programs created for the aquatics department
  • Administer swim lesson program and/or swim team program as defined by specific club organization

Job Requirements

  • 2 – 3 years experience in pool operation & aquatics
  • County Pool Operator Certificate, YMCA/Red Cross/Ellis Lifeguard certified, American Heart Association/Red Cross CPR, Red Cross Standard First Aid, WSI Certified

Apply Now

208501
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208501

Pro Tennis Assistant- Oak Pointe Country Club – Brighton, Michigan 208503

Apply Now

Assistant Tennis Professional

The Assistant Tennis Professional is responsible for assisting the Head Pro with all Club tennis activity programming, including developing and promoting tennis programs for all age groups, while providing the Three Steps of Service to the Members and Guests of the club. Organize tennis clinics and private lessons that encourage participation in the Club’s tennis activities. Promote tennis memberships to all potential prospects. Act as the Club’s Tennis Ambassador to enhance the value of the Club. Maintain courts in a professional manner and ensure that the environment is safe for all those who use the facility. Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.

Be aware of team members and the environment and participate as a member of the team.

 

Job Requirements

  • Minimum of 3 years as a Tennis Professional.
  • High School Diploma or equivalent required. College degree preferred
  • USPTA required

 

 

Apply Now

208503
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208503

Lifeguard- Oak Pointe Country Club – Brighton, Michigan 208500

Apply Now

Lifeguard

The position of the Lifeguard is to provide Members and Guests with a safe and enjoyable aquatic environment.

Responsibilities

  • To provide a clean, well-maintained and safe aquatic environment in compliance with both club and public health department standards
  • To connect Members to other Members through ongoing contact with the Members and promotion of club activities
  • To properly maintain and monitor the pool environment so it meets all required local health codes and Member needs
  • To maintain a clean and safe pool environment through proper cleaning and preventative maintenance of aquatic equipment, filter room equipment, heaters and pool surfaces
  • To administer aquatic services as set forth by the club, including teaching swim lessons, supervising group swim activities and helping with other aquatic program activities

Job Requirements

  • Minimum of three months’ work experience as a lifeguard
  • High school diploma or equivalent preferred, but not required
  • CPR Certification Required
  • Local candidates only as this position does not offer relocation
  • Part-time seasonal position for Summer only
  • Must have flexible hours

Apply Now

208500
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208500

Course Maintenance- Oak Pointe Country Club – Brighton, Michigan 208398

Apply Now

Golf Course Maintenance/Laborer

The Golf Course Maintenance and Laborer position works on the diverse range of activities involved in golf course maintenance and construction. They are responsible for semi-skilled grounds construction and maintenance work, and performs related tasks as required.

Responsibilities

  • Operates powered equipment in mowing golf course putting greens, aprons, tees, and rough
  • Operates edgers and trimmers
  • Grades and prepares a soil plant bed, lays sod, plants, vegetative material, and pulls weeds in bed
  • Changes cups and tee markers
  • Maintains Ball washers, water hazards, and bunkers
  • Operates light equipment in hauling materials and removing debris
  • Trims trees, prunes shrubbery, and cultivates shrubs and flowers
  • Assists in construction of new greens, tees, and fairways by grading, preparing soil and planting

Job Requirements

  • 1 year experience in landscaping maintenance
  • Able to understand and follow detailed written and oral instruction
  • Local candidates only as this position does not offer relocation
  • Must be able to work weekends and holidays

Apply Now

208398
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208398

Golf Starter- Oak Pointe Country Club – Brighton, Michigan 208044

Apply Now

Golf Starter

Primary role is to ensure an orderly flow of play onto the golf course while enforcing all club rules and providing assistance to Members and Guests in order to keep play at an even flow. Responsible for providing the highest level of professionalism and customer service for our Members and Guests on the course.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals.

Day to Day:

  • Provide efficient and friendly customer service by displaying the Three Steps of Service as Members and Guests play golf.
  • Ensure the flow of play onto the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations to avoid gaps when players are late for their tee time during busy play hours.
  • Assist Members and Guests in finding an appropriate game.
  • Maintain a sufficient supply of scorecards, pencils, tees and other necessities on hand at all times.
  • Be on the course as scheduled, unless checking with the starters or other golf operations staff to report any incidents or situations that need attention.
  • Assist Members and Guests whenever possible by providing suggestions on proper golf course etiquette.
  • Responsible for enforcing all club rules as they pertain to the golf course.
  • Maintain a polite manner whenever a Member or Guest is approached with a violation.
  • Assist Members, whenever possible, by looking for lost balls, and providing rides, if desired.
  • Repair ball marks whenever possible, fill divots with topsoil and pick up loose particles on the golf course while straightening cart guidance ropes and their supports.
  • Assist and coordinate services with other golf operations staff including Outside Services, Range Attendants, Cart Attendants, etc., to ensure seamless and efficient services for all Members and Guests.
  • Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop.
  • Ensure all daily assignments are completed in their respective areas, to meet Club standards (i.e., no trash/debris on course, supplies are restocked, signage is neat, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.

All the other stuff we do:

  • Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Ability to communicate effectively with proper grammar.
  • Ability to work well under pressure, coordinating multiple tasks at any given time
  • Ability to focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

​​​​​​​About you:

  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

208044
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208044

Outside Services Attendant- Oak Pointe Country Club – Brighton, Michigan 208046

Apply Now

Outside Services Assistant

Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently.

This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.

Day to Day:

  • Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
  • Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
  • Cleaning and maintain the storage areas and golf cart fleet at all times.
  • Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
  • Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
  • Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
  • Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
  • Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
  • Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
  • Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
  • Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

​​​​​​​About you:

  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge and Etiquette Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

208046
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208046

Assistant Golf Professional- Oak Pointe Country Club – Brighton, Michigan 208045

Apply Now

Assistant Golf Professional

This position is responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsibilities include providing quality service, overseeing and assisting with the golf shop operations and participating in driving revenue and programming efforts.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to the General Manager of the club. The Golf Pro directly supervises outside service personnel, Starters, and Marshalls as directed.

Day to Day:

  • Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
  • Maintain control of the tee sheet, including walkups and pairings. Collect all guest, cart and other fees.
  • Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
  • Organize and promote all Club Tournaments and other special events/functions at the Club.
  • Provide professional instruction for Member/Guests as requested according to ClubCorp and PGA Standards.
  • Oversee all aspects of outside golf operations and staff to include Marshalls/Starters/Course and Golf Shop attendants to ensure proper performance while following all daily procedures and policies. This includes staging area, range, golf cart storage, etc.
  • Promote the game of golf and promote the Club while maintaining a high level of professionalism and service.
  • Develop relationships with Members and guests by participating in events and one on one, including playing golf, as approved by management.
  • Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
  • Take care of all return merchandise and issue proper credits to customers.
  • Perform close of business functions following guidelines and procedures established by the Club.
  • Ensure daily assignments are completed in their respective areas to meet Club standards (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.
  • Assist the Director of Golf or Head Golf Pro with financial responsibilities, games plans, and ensuring timecards are complete and accurate at the end of each pay period.

All the other stuff we do:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions, therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time.
  • Maintain focus and attention to detail.
  • Maintain good conduct and safe working habits in all areas while ensuring that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows your Club and ClubCorp standards.

About you:

  • A high school diploma, GED, or equivalent, is required.
  • You have solid customer service experience and basic knowledge of the game of golf.
  • You are active and participating in the PGA Apprentice Program. A PGA Professional Certification is preferred.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

208045
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208045

Outside Services Supervisor- Oak Pointe Country Club – Brighton, Michigan 208047

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Outside Services Supervisor

Supervise the outside service staff to ensure the highest level of professionalism and customer service is provided in an efficient manner for our Members/Guests. Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club.

This position reports directly to the Director of Golf or Head Golf Pro and the General Manager of the Club with indirect reporting to other Golf Professionals and Assistants.

Day to Day:

  • Ensure the Outside Services staff provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
  • Outline and implement various training programs to the outside service staff in order to maintain a well-trained staff to achieve Service Excellence and drive Member/Guest satisfaction and retention.
  • Lead the Outside Services Department. This includes managing all aspects of the selection, hiring, labor budget/scheduling and education process and providing leadership for the team on a daily basis, to include but not limited to:
    • Assisting golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered.
    • Assist by giving suggestions on proper golf course etiquette.
    • Clean and maintain the storage areas and golf cart fleet at all times.
    • Marshalling carts in the staging area and assigning golf carts to players so the golf carts can be tracked and verified when rented.
    • Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
    • Maintain cleanliness and order of club storage and cart barn areas (rental, member, etc.), equipment, etc. Report any damage to clubs or equipment immediately to Golf Shop.
    • Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
    • Maintain area outside pro shop so that it is uncongested, neat, and debris-free.
    • Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
  • Ensure controls on-time reporting via the time management system are in place by computing the total hours and making sure the time is accurate by both the employee and the supervisor.
  • Ensure employees adhere to mandated policies and procedures as outlined in the Time Management Policy.
  • Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies and standards of the club. This includes being present in and ensuring staff are all in club-approved uniform and nametag.
  • Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time.
  • Focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

About you:

  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge and Etiquette Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

208047
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208047

Golf Shop Attendant- Oak Pointe Country Club – Brighton, Michigan 208049

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Golf Shop Attendant

Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise and managing the golf shop operations.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals.

Day to Day:

  • Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
  • Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus attention on Member and guest needs while remaining calm, professional and courteous at all times, even when under pressure.
  • Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
  • Take care of all return merchandise and issue proper credit to customers.
  • Responsible for marshaling, starting, and outside services as needed and requested.
  • Provide shop assistance to the Head Golf Professional, General Manager, and Tournament Coordinators.
  • Assist outside golf operations and staff to assure proper performance while following all daily procedures and policies.
  • Promote the game of golf and the Club while maintaining a high level of professionalism and service.
  • Perform close of business functions following guidelines and procedures established by the Club.
  • Responsible for ensuring all daily assignments are completed in their respective areas, to meet Club standards (ie orderly/organized work areas, straighten/arrange entry area, straightening /stocking of golf shop, etc.).
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.

All the other stuff we do:

  • Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Ability to communicate effectively with proper grammar.
  • Ability to work well under pressure, coordinating multiple tasks at any given time
  • Ability to focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

​​​​​​​About you:

  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

208049
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208049