Pro Golf 1st Assistant- Bermuda Run Country Club – Bermuda Run, North Carolina 210635

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The position will manage the daily golf operations to include pro-shop and outside services supervise all non-exempt golf, pro-shop and outside services staff drive revenue and programming efforts control assets promote the game of golf (including lessons, and selling and managing tournaments) oversee merchandising and provide the Three Steps of Service to Members and Guests of the Club to ensure an exceptional golf experience.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:      

  1. Completion of PGA PGM 3.0 Associate Program Level 2.

  2. Train and Implement Procedures for Golf and Pro Shop Attendants, and Outside Services Staff to follow in order to:

    A. Provide friendly customer service and respond to member concerns

    B. Properly check in golfers, control tee times, including walk-ups and pairings, and collecting guest fees

    C. Maintain orderly outside services (i.e., staging areas, range and golf cart storage) and

    D. Ensure that Three Steps of Service are followed by all Staff:

    i. Warm welcomes – greeting members and guests in a professional manner upon check-in

    ii. Magic moments – creating the more memorable experiences for members and guests during their visits and

    iii. Fond farewells – sending the members and guests off with a positive experience.

  3. Ensure all company policies, standards of operations, manuals, standards of conduct, safety rules, and policies against harassment are strictly followed by all staff and member/guests (including prompt intervention, investigation and documentation).

  4. Conduct performance evaluations of Golf, Pro Shop, and Outside Services Staff on a timely basis, provide appropriate feedback to staff, and recommendations to Senior Management regarding compensation, advancement, and training needs.

  5. Determine appropriate personnel action (counseling, written warnings, suspension or termination) in the event of performance, attendance problems or violations of company policies coordinate with Human Resources, Legal, and Senior Management as necessary.

  6. Assign and develop work-efficient schedules to meet staffing needs of Golf Operations, Pro Shop, Outside Services, and Club’s repair business, and as warranted, recruit and hire staff to provide superior level of member services.

  7. Profit/Loss responsibility for merchandise in Pro Shop assist with budgeting plan and maintain inventory levels implement inventory control and counting procedures for staff to follow to ensure constantly stocked items establish standards for merchandise display, pricing and promotions to be followed by golf shop attendants to encourage sales and address member orders.

  8. Develop and ensure that operational standards are followed by Golf and Outside Services Staff regarding staging areas, driving range, and golf cart storage.

  9. Develop relationships with members to promote golf activities.

  10. Immediately address and resolve member/guest complaints.

  11. Effective communication with staff, members and Senior Management.

  12. Ability to work well under pressure, coordinate multiple tasks, and attention to details.

  13. Ensure that all direct reports adhere to ClubCorp standards regarding dress code.

  14. In the event of the Director of Golf/Head Golf Professional’s absence, supervise and manage all aspects of Club’s Golf department.

  15. Be informed of and promote all Club activities and services, including selling and managing tournaments, and other special events (scheduling, directing and utilizing staff to perform necessary functions to provide successful tournaments and special events).

  16. Direct and guide staff, according to ClubCorp and PGA Standards to promote golf clinics, private lessons, and adult, junior and senior programs, and provide assistance, as necessary, to ensure member satisfaction and that Club Standards are met. Also have the ability to teach and provide instruction.

  17. Organize and promote all Club Tournaments and other special events/functions at the Club. Manage the handicap program.

     

  18. Develop relationships with Members by participating in events and one on one, including playing golf, as needed for player development.

     

  19. Manage the pro-shop, outside services, including practice facility, and all golf operations.

     

  20. Conduct oneself in a professional manner and maintain a professional image at all times.

 

 

 

 

 

 

OTHER ACCOUNTABILITIES  

 

 

 

  1. Because of the fluctuating demands of the Club’s operation, you may be expected to perform other tasks as necessary to fulfill business needs.

     

  2. Ability to communicate effectively with proper grammar.

     

  3. Ability to work well under pressure, coordinating multiple tasks at any given time

     

  4. Ability to focus attention on detail.

     

  5. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.

     

  6. Attendance at daily line-up and participating as requested.

     

  7. Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.
     

     

 

REPORTING RELATIONSHIPS  

 

 

 

  1. Reports Directly To: Director of Golf or Head Golf Pro

  2. Also Works For: General Manager

  3. Directly Supervises: Assistant Golf Professionals, Outside Services personnel, starters/marshal, and Golf Shop personnel.

 

 

 

 

 

 

 

Job Requirements

 

  • WORK EXPERIENCE: Customer service experience. Expanded Golf Knowledge Required.
  • EDUCATION: High school diploma, GED, or equivalent required.

  • CERTIFICATION/LICENSE: PGA PGM 3.0 Associate Program Level 2.

  • BUDGET CONTROL/RESPONSIBILITY: Assist the Director of Golf / Head Golf Professional with financial budgeting responsibilities. Oversee ADP Payroll and game plans.

  • SECURITY/CONFIDENTIALITY: Do not disclose or use any of the Confidential Information except as expressly authorized by the Company.

  • TRAINING: Training will be conducted by Director of Golf / Head Golf Professional / Human Resources.

  • PERFORMANCE STANDARDS: Always performs using the highest work ethic standards.

  • WORKING CONDITIONS/ENVIRONMENT: Indoor and outdoor work

 

 

 

 

Apply Now

210635
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210635

Camp Counselor- Bermuda Run Country Club – Bermuda Run, North Carolina 210550

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Child Care Attendant / Camp Counselor 

The Child Care Attendant reports to Director of Member Experience and is responsible for insuring the safety of the children. Camp Counselors are responsible for the overall supervision of campers with the aim of providing a healthy, safe, and enjoyable camp environment and experience. A good Camp Counselor often has strong leadership and is creative in planning and implementing programs and activities for campers.

Responsibilities

  • Being courteous and exercising tact and diplomacy when dealing with the public
  • Being familiar with approved methods of problem behaviors of young children
  • Asserting leadership abilities in the event of the Supervisor’s absence.
  • Keep track of campers dietary restrictions and allergies 
  • Facilitate group activities
  • Mediate any conflicts that may arise between members of your group

Job Requirements

  • At least 1-2 years of experience with childcare, teaching or camp counseling required
  • Must be able to participate in potentially strenuous physical activity.
  • Must be at least 17 years of age 
  • Must have availability for ALL 6 weeks of summer camp 

Apply Now

210550
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210550

Cook- Bermuda Run Country Club – Bermuda Run, North Carolina 208177

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Cook

Responsible for set-up, food preparation, organization, sanitation, and production of food and beverage items, as well as closing and storage for individual work station.

  • Responsible for set-up and executing of daily par/prep and organization of individual daily work station.
  • Preparation of and storage of all food items necessary to operation of station in adherence with ClubCorp quality standards.
  • Communicate with Exec Chef and Sous Chef when special products are needed or having problems with food quality or presentation.
  • Consistent preparation and presentation based on overall standards, including portion size, of daily special, salads, entrees, etc. as applicable per work assignment and as designated by Chef which are produced within ClubCorps quality standards guidelines.
  • Maintaining proper cooking techniques for station items as designated by Chef(s).
  • Receive and store all goods purchased by kitchen as requested.
  • Upkeep of items used by others, such as condiments, dressings, salsas, soups, etc.
  • Responsible for cleanliness and sanitation of individual work area and kitchen as a whole, including equipment, counters, tools, waste areas, etc.
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.  
  • 1-2 years kitchen experience preferred.
  • High school diploma preferred.

 

Apply Now

208177
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208177

Dishwasher- Bermuda Run Country Club – Bermuda Run, North Carolina 210546

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Dishwasher

Responsible for duties such as dishes, cleanliness of kitchen, food preparation, organization, sanitation, and production of food items, as well as closing and storage for individual work station as needed.

  • Responsible for set-up of daily par/prep and organization of the daily work station.
  • Responsible for the opening, set-up and operation of dishwashing machine, the sink pot scrub station and all ware washing set-up.
  • Responsible for the disposal of all food waste, trash receptacles and break down of boxes and larger containers to be placed in dumpsters.
  • Must sweep and mop kitchen floors, walk-ins, storerooms, employee break room and kitchen office, etc. as directed.
  • Preparation of and storage of all food items necessary to operate kitchen in adherence with ClubCorp quality standards.
  • Upkeep of items used by others, ie. lettuces ,vegetables and fruits if required.
  • Assist in receiving and procurement of all goods purchased by kitchen in an orderly fashion in accordance with safety and sanitation procedures.
  • Communicate with Chef(s) when special products (ie.chemicals) are needed or having problems with equipment and tools.
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

Day to Day:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • Any previous experience in stewarding or kitchen prep is favorable.
  • High school diploma preferred

 

Apply Now

210546
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210546

Attendant Golf Shop- Bermuda Run Country Club – Bermuda Run, North Carolina 209653

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Golf Shop Attendant

Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise and managing the golf shop operations.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals.

Day to Day:

  • Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
  • Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus attention on Member and guest needs while remaining calm, professional and courteous at all times, even when under pressure.
  • Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
  • Take care of all return merchandise and issue proper credit to customer.
  • Responsible for marshaling, starting, and outside services as needed and requested.
  • Provide shop assistance to the Head Golf Professional, General Manager, and Tournament Coordinators.
  • Assist outside golf operations and staff to assure proper performance while following all daily procedures and policies.
  • Promote the game of golf and the Club while maintaining a high level of professionalism and service.
  • Perform close of business functions following guidelines and procedures established by the Club.
  • Responsible for ensuring all daily assignments are completed in their respective areas, to meet Club standards (ie orderly/organized work areas, straighten/arrange entry area, straightening /stocking of golf shop, etc.).
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Ability to communicate effectively with proper grammar.
  • Ability to work well under pressure, coordinating multiple tasks at any given time
  • Ability to focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

209653
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209653

Lead Server- Bermuda Run Country Club – Bermuda Run, North Carolina 208061

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Server (Lead)

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards
  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistently sanitize work areas, refill/stock containers and supplies, etc.
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.
  • Possess clear knowledge of all various liquors, beer and wines available at the Club.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Attend all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

208061
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208061

Attendant Outside Services- Bermuda Run Country Club – Bermuda Run, North Carolina 209650

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Outside Services Attendant

Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently.

This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.

Day to Day:

  • Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
  • Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
  • Cleaning and maintain the storage areas and golf cart fleet at all times.
  • Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
  • Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
  • Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
  • Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
  • Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
  • Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
  • Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
  • Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time
  • Focus attention on detail.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma, GED, or equivalent, is required.
  • Customer service experience. Basic Golf Knowledge and Etiquette Required.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Apply Now

209650
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209650

Receptionist- Bermuda Run Country Club – Bermuda Run, North Carolina 209439

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Receptionist/Member Services

The Receptionist is responsible for greeting members/guests, answering the telephone, answering inquires, taking reservations, directing calls, and providing exceptional service to Members. The receptionist will act as an extension of the Member Relations, Membership, and Private Event departments in obtaining prospective Member Guest referrals.

Responsibilities

  • Greet and direct Members and guests to proper area by name when possible
  • Administrative tasks are asked of this position to fill down periods

Job Requirements

  • One year experience as a Receptionist, PBX Operator, Administrative, Concierge or Customer Service Agent
  • Computer skills required. Good communication skills are a must
  • Outgoing, friendly, and professional
  • High school diploma or equivalent

Apply Now

209439
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209439

Runner Food- Bermuda Run Country Club – Bermuda Run, North Carolina 209802

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Food Runner

Act as a liaison between the line and service staff. Responsible for expediting all orders in a timely manner ensuring order accuracy. Transport food from kitchen to dining room, as needed, to provide quality service. Work with other Club Departments to ensure Member and Guest satisfaction. Consistently display the Three Steps of Service at all opportunities to provide excellent service.

This position reports directly to the FB Director/Service Director with indirect reporting to the Captains, Servers, and Chef.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program at high standards.
  • Ensure all plates are prepared according to the tickets with any special instructions completed. Adhere to ticket time standards and expectations.
  • Ensure the plate presentation meets standards and expectations, such as garnish, clean etc. Verify all accompanying extras, such as sauces, are correct according to the order specifications.
  • Restock the window with plates, bowls, soup spoons, steak knives, liners, to go materials, etc. that are used to efficiently provide the tools required by the service staff to fulfill the service requirements.
  • Prepare trays with orders by correct seat numbers.
  • Assist the team responsible for clearing and resetting all tables promptly and efficiently.
  • Clean and maintain designated work areas.
  • Assist service and banquet staff as needed.
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to follow instructions well, multi-task and work at an efficient pace to keep up with business needs.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

Apply Now

209802
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209802

Executive Sous Chef- Bermuda Run Country Club – Bermuda Run, North Carolina 209372

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Under the leadership of the Executive Chef and acting in his/her absence, the Executive Sous Chef is in charge and runs the operation being entrusted with substantive leadership and management responsibilities, including responsibility on a daily basis for planning meals, procurement of food supplies and kitchen equipment, production of meals, supervising and coordinating the work of the kitchen personnel, assuring that food preparation is economical and complying with all ClubCorp quality standards.

The Executive Sous Chef should have a working knowledge of applicable health, sanitation, and licensing ordinances. He/she is also responsible for the profitable operation of the Food Preparation Department. The relationship between the Chef and the Executive Sous Chef is one of shared leadership and, through this developmental assignment, the Executive Sous Chef acquires the knowledge and problem-solving abilities to be promoted to an Executive Chef position.

Reports Directly To: Executive Chef, also works for: FB Director, and General Manager. Other positions reporting to this Supervisor: all kitchen personnel. Directly Supervises: at least two regular Full-time kitchen staff, indirectly supervises: all cooks, prep cooks, and dishwasher/utility employees

Day to Day:

  • Executing the creation of menus and meal planning/production based on forecasted Member and guest counts.
  • Determining budgetary requirements and controlling the expenses relating to food supplies, kitchen equipment and materials.
  • Analyzing food and labor production reports or other records, including menu engineering, for use in supervision and control of expenses.
  • Procurement of food supplies and kitchen equipment, including organization of inventories and participating in actual inventory counts.
  • Analyzing the workplace and implementing policies and ensuring policies are carried out to provide safe workplace practices for employees, including resolving all safe workplace practices issues.
  • Representing the Club in Member interaction including daily table visits, soliciting Member and Guest feedback, working with various committees, and promoting the Club within the community and industry.
  • Interviewing, selecting, and hiring of employees with particular weight being given to the Executive Sous Chefs suggestions and recommendations.
  • Suggestions and recommendations into the training, advancement, and promotion of employees, again with weight being given to the Executive Sous Chefs suggestions and recommendations.
  • Planning, scheduling, and adjusting hours of work and specific responsibilities among employees.
  • Handling and resolving employee complaints and issues.
  • Implementing company policies and supervising to ensure others properly implement and administer company policies, including disciplining employees, substance abuse, firing, etc.
  • Customarily and regularly directing the work of at least two or more other full-time employee partners or their equivalent.
  • Responsible for cleanliness and sanitation of individual work area and kitchen, including equipment, counters, tools, waste areas, etc.
  • Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
  • Partner with fellow Employee Partners to provide the three steps of service (warm welcomes, magic moments, and fond farewells) to all guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be able to multi-task and work at an efficient pace to keep up with business needs.
  • Be able to follow instructions well as directed.
  • Responsible for maintaining good conduct and safe working habits while in all areas, including the kitchen, and assuring that others are acting safely.
  • Attendance at daily line-up and participating as requested.
  • Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.

 

About you:

  • Prefer a minimum of 3-5 years as a Sous Chef
  • High school diploma or equivalent required. College degree preferred.
    Culinary School graduate preferred.
  • Health Sanitation Card pear state requirements
    Foodservice management certification as per state requirements

 

Apply Now

209372
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209372

Attendant Beverage Cart- Bermuda Run Country Club – Bermuda Run, North Carolina 209804

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Beverage Cart Attendant

Responsible for Building Relationships and Enriching Lives by providing STAR Service to Members and Guests ensuring their complete satisfaction while playing on the golf course or other designated areas. Enhance Member retention efforts and coordinate with the other Club departments to provide the Three Steps of Service at all times whether on the golf course, in the Halfway House, or other Food and Beverage service areas.

This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager, Captain, and Head Golf Pro.

Day to Day:

  • Maintain excellent FB service standards as outlined in ClubCorps FB service standard guidelines and other training programs.
  • Offer Members and guests the opportunity to obtain and enjoy food and beverage while in the process of playing golf or enjoying other events. Know and follow the rules of golf etiquette when approaching a golf group at all times.
  • Greet Members promptly by name and make introductions with guests, maintaining a polite and friendly manner at all times, in order to provide high quality service in a timely manner.
  • Provide timely coverage of assigned course, anticipating visits to each group every 4-5 holes while maintaining communication with other attendants and management to ensure adequate coverage as needed.
  • Offer to dispose of trash and empties to assist the Members and guests to maintain a consistent and clean environment. Assist in other ways such as directions to the restroom, club house, etc. Be super knowledgeable.
  • Prior to departing onto the courses for service, stock cart with food, beverage, ice, etc. and transaction supplies.
  • Collect payments (i.e., cash, member charge, etc.) and accurately reconcile daily bank at the conclusion of each shift. Process all business for the day and deposit in designated area.
  • Request and restock in a timely manner to ensure proper par levels that allow for consistent and quality service.
  • Maintain proper knowledge of product, up selling where applicable. When possible, know which Members and guests are on the course by consulting tee sheets, attending line-ups, etc. and create magic moments with favorites.
  • Operate golf carts within guidelines, policies and procedures to ensure proper safety to avoid accidents.
  • Safely secure all products on cart including cash bank, keys, etc. and other company property as assigned.
  • Document all spills and waste of product &ndash daily par versus usage sheets.
  • Clean and sanitize the cart of all food, ice, and trash at the end of each shift. Ensure health code standards are met at all times.
  • Communicate with Service/FB Director when special products are needed or there are any problems with food quality, supplies or presentation.
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Demonstrate good teamwork.
  • Work well under pressure, coordinating multiple tasks at any given time.
  • Responsible for attendance at all Service Training Meetings as requested.
  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Alcohol and food safety awareness certificate.
  • Valid drivers license to operate golf cart.
  • Excellent communication skills and articulate speech. Ability to follow instructions well.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working mostly outdoors.

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209804
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209804

Pro Golf Assistant- Bermuda Run Country Club – Bermuda Run, North Carolina 209652

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Assistant Golf Professional

This position is responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsibilities include providing quality service, overseeing and assisting with the golf shop operations and participating in driving revenue and programming efforts.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to the General Manager of the club. The Golf Pro directly supervises outside service personnel, Starters, and Marshalls as directed.

Day to Day:

  • Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
  • Maintain control of the tee sheet, including walkups and pairings. Collect all guest, cart and other fees.
  • Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
  • Organize and promote all Club Tournaments and other special events/functions at the Club.
  • Provide professional instruction for Member/Guests as requested according to ClubCorp and PGA Standards.
  • Oversee all aspects of outside golf operations and staff to include Marshalls/Starters/Course and Golf Shop attendants to ensure proper performance while following all daily procedures and policies. This includes staging area, range, golf cart storage, etc.
  • Promote the game of golf and promote the Club while maintaining a high level of professionalism and service.
  • Develop relationships with Members and guests by participating in events and one on one, including playing golf, as approved by management.
  • Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
  • Take care of all return merchandise and issue proper credits to customer.
  • Perform close of business functions following guidelines and procedures established by the Club.
  • Ensure daily assignments are completed in their respective areas to meet Club standards (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.
  • Assist the Director of Golf or Head Golf Pro with financial responsibilities, games plans, and ensuring timecards are complete and accurate at the end of each pay period.

All the other stuff we do:

  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Communicate effectively with proper grammar.
  • Work well under pressure, coordinating multiple tasks at any given time.
  • Maintain focus and attention on detail.
  • Maintain good conduct and safe working habits in all areas while ensuring that others are acting safely.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows your Club and ClubCorp standards.
  • A high school diploma, GED, or equivalent, is required.
  • You have solid customer service experience and basic knowledge of the game of golf.
  • You are active and participating in the PGA Apprentice Program. A PGA Professional Certification is preferred.
  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
  • You always perform at the highest level of ethical work standards.
  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

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209652
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209652

Server- Bermuda Run Country Club – Bermuda Run, North Carolina 209734

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Server

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards
  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.
  • Possess clear knowledge of all various liquors, beer and wines available at the Club.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
  • Attend all Service Training Meetings as requested.
  • Attend daily line-up and participate as requested.
  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily
  • A high school diploma preferred.
  • Previous Food and Beverage experience preferred.
  • Food Handler and Alcohol Server Certifications as required by State and City.
  • You have completed FB Service Training.
  • Excellent communication skills and articulate speech.
  • Ability to communicate and follow instructions.
  • You are comfortable working in both indoor and occasional outdoor environments.

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209734
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209734

Host Staff- Bermuda Run Country Club – Bermuda Run, North Carolina 208060

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Host Staff

Responsible for creating the first and last impressions of the Club experience for Members and guests by providing the Three Steps of Service as Members/Guest are greeted and seated. Also responsible for maintaining an orderly work area and assisting with other staff positions, such as Member Services Representative duties, as requested.

This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager and Captains.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program at high standards
  • Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home
  • Greet and seat Members and guests promptly in a polite manner while displaying a high quality level of service in a timely manner.
  • Converse with Members and guests in an outgoing and friendly manner. You will be asked to focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
  • Assist the service staff as needed, adhering to the ClubCorp standards of service.
  • Close out podium at the end of each shift and maintain it in an orderly fashion.
  • Assist in Member Services duties when necessary.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Be knowledgeable of the following, but not limited to:
    -Club hours of operation, services and amenities
    -Guest policies
    -Basic Membership and private event information
    -Club menus, dress code and ambiance
    -Club special events and newsletter
  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
  • Demonstrate good teamwork and follow instructions well as directed.
  • A high school diploma preferred.
  • Previous experience in service industry preferred.
  • Previous experience working a telephone system preferred.
  • Can be trusted to hold all member information strictly confidential.
  • Ability to communicate and follow instructions.

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208060
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208060