Server – Firethorne Country Club – Marvin, North Carolina 165599

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Server

The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction.

Responsibilities Continued

  • Maintain ClubCorp service standards as outlined in the Hospitality First training program
  • Complete and comprehensive knowledge of the menu and various liquors, beer, and wines available by the Club
  • Accurately execute Member and guest orders and requests in a timely fashion
  • Consistently display the Steps of Service at all opportunities to Members and guest

Job Qualifications

– Previous food and beverage server experience preferred

– High School Diploma preferred

Firethorne Country Club

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Cook – Firethorne Country Club – Marvin, North Carolina 165561

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Cook

The Cook is responsible for ensuring the highest quality of culinary services for our Members and guests. They supports a la carte and private event food production while maintaining consistent food preparation and plate presentation for a la carte venues and catered events. The Cook also helps to ensure the safety of fellow Employee Partners.

Responsibilities

  • Maintains clean and safe work environment
  • Assists the Executive Chef and Sous Chef’s with any task requested

Job Qualifications

– Prior experience as a Cook required

– Working knowledge of broiler, pantry and saut stations

– Diplomatic team player able to foster relationships with Members, Employee Partners and Guests

– Possesses a passion for exceeding Member expectations and a commitment to excellence

– Providing the highest quality Member and guest experience
(Internal Candidates should be ServSafe certified)

Firethorne Country Club

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Pro Golf 1st Assistant – Firethorne Country Club – Marvin, North Carolina 165077

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The position will manage the daily golf operations to include pro-shop and outside services; supervise all non-exempt golf, pro-shop and outside services staff; drive revenue and programming efforts; control assets; promote the game of golf (including lessons, and selling and managing tournaments); oversee merchandising; and provide the Three Steps of Service to Members and Guests of the Club to ensure an exceptional golf experience.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

 

 

 

  1. Completion of PGA PGM 3.0 Associate Program Level 2.

  2. Train and Implement Procedures for Golf and Pro Shop Attendants, and Outside Services Staff to follow in order to:

    A.        Provide friendly customer service and respond to member concerns;

    B.         Properly check in golfers, control tee times, including walk-ups and pairings, and collecting guest fees;

    C.         Maintain orderly outside services (i.e., staging areas, range and golf cart storage); and

    D.        Ensure that Three Steps of Service are followed by all Staff:

    i.          Warm welcomes – greeting members and guests in a professional manner upon check-in;

    ii.         Magic moments – creating the more memorable experiences for members and guests during their visits; and

    iii.        Fond farewells – sending the members and guests off with a positive experience.

  3. Ensure all company policies, standards of operations, manuals, standards of conduct, safety rules, and policies against harassment are strictly followed by all staff and member/guests (including prompt intervention, investigation and documentation). 

  4. Conduct performance evaluations of Golf, Pro Shop, and Outside Services Staff on a timely basis, provide appropriate feedback to staff, and recommendations to Senior Management regarding compensation, advancement, and training needs.

  5. Determine appropriate personnel action (counseling, written warnings, suspension or termination) in the event of performance, attendance problems or violations of company policies; coordinate with Human Resources, Legal, and Senior Management as necessary.

  6. Assign and develop work-efficient schedules to meet staffing needs of Golf Operations, Pro Shop, Outside Services, and Club’s repair business, and as warranted, recruit and hire staff to provide superior level of member services.

  7. The ability to navigate all aspects of “Golf Outings” from start to finsih.  Organization, set-up, and follow through of Monday events to the standards and expectations set forth.  

  8. Develop and ensure that operational standards are followed by Golf and Outside Services Staff regarding staging areas, driving range, and golf cart storage.

  9. Develop relationships with members to promote golf activities.

  10. Immediately address and resolve member/guest complaints.

  11. Effective communication with staff, members and Senior Management.

  12. Ability to work well under pressure, coordinate multiple tasks, and attention to details.

  13. Ensure that all direct reports adhere to ClubCorp standards regarding dress code.

  14. In the event of the Director of Golf/Head Golf Professional’s absence, supervise and manage all aspects of Club’s Golf department. 

  15. Be informed of and promote all Club activities and services, including selling and managing tournaments, and other special events (scheduling, directing and utilizing staff to perform necessary functions to provide successful tournaments and special events).

  16. Direct and guide staff, according to ClubCorp and PGA Standards to promote golf clinics, private lessons, and adult, junior and senior programs, and provide assistance, as necessary, to ensure member satisfaction and that Club Standards are met. Also have the ability to teach and provide instruction.

  17. Organize and promote all Club Tournaments and other special events/functions at the Club. Manage the handicap program.

     

  18. Develop relationships with Members by participating in events and one on one, including playing golf, as needed for player development.

     

  19. Manage the pro-shop, outside services, including practice facility, and all golf operations.

     

  20. Conduct oneself in a professional manner and maintain a professional image at all times.

 

 

 

 

 

 

OTHER ACCOUNTABILITIES

 

 

 

 

  1. Because of the fluctuating demands of the Club's operation, you may be expected to perform other tasks as necessary to fulfill business needs.

     

  2. Ability to communicate effectively with proper grammar.

     

  3. Ability to work well under pressure, coordinating multiple tasks at any given time

     

  4. Ability to focus attention on detail.

     

  5. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.

     

  6. Attendance at daily line-up and participating as requested.

     

  7. Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.

     

     

 

REPORTING RELATIONSHIPS

 

 

 

 

  1. Reports Directly To: Director of Golf or Head Golf Pro

  2. Also Works For: General Manager

  3. Directly Supervises: Assistant Golf Professionals, Outside Services personnel, starters/marshal, and Golf Shop personnel.

 

 

 

 

 

 

Job Requirements

– WORK EXPERIENCE: Customer service experience. Expanded Golf Knowledge Required.

– EDUCATION: High school diploma, GED, or equivalent required.

– CERTIFICATION/LICENSE: PGA PGM 3.0 Associate Program Level 2.

– BUDGET CONTROL/RESPONSIBILITY: Assist the Director of Golf / Head Golf Professional with financial budgeting responsibilities. Oversee ADP Payroll and game plans.

– SECURITY/CONFIDENTIALITY: Do not disclose or use any of the Confidential Information except as expressly authorized by the Company.

– TRAINING: Training will be conducted by Director of Golf / Head Golf Professional / Human Resources.

– PERFORMANCE STANDARDS: Always performs using the highest work ethic standards.

– WORKING CONDITIONS/ENVIRONMENT: Indoor and outdoor work

Firethorne Country Club

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Dishwasher – Firethorne Country Club – Marvin, North Carolina 163130

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Dishwasher

The Dishwasher is responsible for duties such as cleaning dishes, cleanliness of kitchen, food preparation, organization, sanitation, and production of food items, as well as closing and storage for individual work station as needed. Preparation of and storage of all food items necessary to operate kitchen in adherence with our quality standards. Assist fellow Employee Partners, Members and guests to ensure delivery of the Steps of Service.

Responsibilities

  • Sweep and mop kitchen floors, walk-ins, storerooms, and employee locker room, etc. as directed
  • Communicate effectively with the Executive Chef and Sous Chef’s when special products are needed or having problems with equipment and tools
  • Participate as a member of the Heart of House team

Job Qualifications

– Any previous experience in stewarding or kitchen prep is favorable

– High school diploma preferred

Firethorne Country Club

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