Superintendent – Firestone Country Club – Akron, Ohio 159878

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Golf Course Superintendent

The Public Golf Course Superintendent is responsible for the successful operation of the Golf Course Maintenance Department and Clubhouse Grounds Maintenance.

The Superintendent works closely with the Director of Agronomy on capital improvement expansion projects, as well as interaction with the Head Golf Professional to maximize the number of rounds of golf played by scheduling maintenance practices around Member play and outings to maximize efficiency is essential.

Responsibilities

  • Provides agronomic direction to maintain the golf course at the highest quality possible at all times
  • Follows company standards for the healthy growth of the golf course grasses, trees, wetlands, and other applicable plant materials
  • Programs for turf/grass, material and chemical maintenance, and asset management are critical to the success of this role
  • Assist in hiring, responsible for training and developing his/her staff
  • Ensures staff is working within OSHA, club safety, state and federal guidelines for safe working conditions.

Job Requirements

– 3
– 5 years in Golf Course Maintenance management preferred

– Min 2-year College Agronomy Degree required

– Pesticide Applicators License required or able to obtain within 2 months of hiring

– Advanced knowledge of regulatory requirements and recordkeeping as required by local, state and federal laws

– Diplomatic team player able to foster relationships with Members, Employee Partners and guests

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Chophouse Restaurant Manager – Firestone Country Club – Akron, Ohio 161599

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The Director of Restaurant’s primary purpose is to oversee the daily food and beverage operations at the Chophouse in support of the Director of Food & Beverage. Ensure all food and beverage operations and Member services are coordinated to exceed Member expectations, while driving initiatives to achieve the Club's revenue and profit objectives. This position will work closely with the Director of Food & Beverage and Executive Chef to ensure the standards of service and safety guidelines are met.

 

The benchmarks for a successful Director of Restaurants are: The maintenance of all quality standards for service, cleanliness, and safety; employee relations and staff development. Assist the Food and Beverage Director in achieving annual sales and profit in overall Front of House operations while exceeding Member expectations through strong leadership and management skills.

 

Also responsible for assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

 

Reports Directly To: Director of Food and Beverage. Directly Supervises all front of house food and beverage staff.

 

Day to Day:

 

Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.

• Complete scheduled inventories and ensure proper administration processes are followed

• Responsible for Front of house scheduling and ensure that they meet budgeted labor targets

• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.

• Work with the Member committees to develop and implement Member activities and events.

• Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.

• Collaborate with the Food and Beverage team to create and implement new ideas

• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff

• Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.

• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.

• Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.

• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Club's revenue objectives.

• Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.

• Responsible for the scheduling of all service personnel. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.

• Attend all Department Head staff meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.

• Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.

• Executes all menus, promotions, and programs as outlined by the Director of Food & Beverage in accordance with Club standards.

• Ensures that daily walkthroughs are being conducted in all Front of House areas

 

All the other stuff we do:

• Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

• Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.

• Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.

• Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets.

• Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.

• In addition, maintain the required ClubCorp Standards of Operations by helping the F&B Director in controlling labor costs, linen costs, miscellaneous F&B expenses, etc.

About you:

– 5+ years in Club management or related field in Food & Beverage Industry.

– Bachelor’s Degree preferred.

– Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.

– Deals with highly confidential material (i.e. Member/Employee Data).

– Service STAR Training, Alcohol Management.

– Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.

– Professional indoor office/Club environment.

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Executive Chef – Firestone Country Club – Akron, Ohio 161799

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Executive Chef

The Executive Chef is responsible for overseeing the day-to-day culinary operations of the club while ensuring the highest quality of food for Members and their guests.

The Executive Chef coordinates the ordering and monitoring of all food and kitchen wares as well as the engineering of all menu items to maintain the proper contribution margin. By ensuring standardization of recipes and plate presentation for a la Carte venues and catered events, the Chef and his culinary team deliver a memorable dining experience for all Members and guests.

Responsibilities

  • Prepares an annual budget and achieves financial goals throughout the year through proper forecasting, cost controls, and labor management
  • Responsible for hiring of all kitchen staff and their training/development through education and creative instruction
  • Ambassador of meaningful hospitality and understanding the critical role that membership and exceeding expectations play in regards to the success of the operation

Job Qualifications

– Culinary School graduate

– Two years experience as an Executive Chef or equivalent

– Proven track record of team management, organizational and coaching skills

– Solid understanding of a la carte and banquet revenue generation

– Comprehensive knowledge of expense control as it relates to payroll and the forecasting/budgeting

– Experience with purchasing and inventory systems

– Creative menu development skills

– Strong technical literacy, including Microsoft Office, payroll management and point of sale systems

– Diplomatic team player able to foster relationships with Members, Employee Partners and guests

– Bilingual (English
– Spanish) communication ability preferred
(Internal Candidates should have completed ServSafe and Executive Chef certification.)

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Golf Shop Attendant – Firestone Country Club – Akron, Ohio 161418

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Golf Shop Attendant

The Golf Shop Attendant promotes the game of golf and the club while providing the upmost hospitality and service to the Members and guests of the club. They respond to inquiries and make tee-times for Members and guests both in person and on the phone. The Golf shop Attendant assists in overseeing outside golf operations and staff to ensure proper performance while following all daily procedures and policies.

Responsibilities

  • Ordering necessary merchandise and assisting with the golf shop operations
  • Checking-in merchandise in accordance with procedures and organization of storage/display areas
  • Checking in golfers, accurately ringing up charges at the register, and properly checking in all golfers prior to play
  • Proper cash handling procedures as well as making sure that all standards of operations are being met
  • Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.)

Job Requirements

– Must be outgoing and detail oriented

– Customer service experience

– Basic golf knowledge required

– High school diploma, GED or equivalent required

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Superintendent 1st Asst – Firestone Country Club – Akron, Ohio 154579

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Assistant Superintendent

The Assistant Superintendent is responsible for the supervision as directed of the golf course maintenance operation and staff under the leadership of the Director of Agronomy & Golf Course Superintendent to ensure the healthy growth of the golf course & Clubhouse Grounds grasses, trees, wetlands, and other plant materials. The duties include assessing and providing guidance and expertise to maintain rigorous industry and environmental standards in turf quality, including use of specialized knowledge in various fields of agronomy and horticulture. Based on such knowledge, responsible for making recommendations and decisions to address or direct others to address any issues with turf quality in conjunction with the direction of the Golf Course Superintendent.

The Assistant Superintendent will participate in the hiring, training and developing all staff, including ensuring the staff is working within OSHA, club safety, state and federal guidelines for safe working conditions.

Job Requirements

– 2-3 years experience in Golf Course Maintenance

– Min 2-year College Agronomy Degree required

– Pesticide Applicators License required

– Advanced knowledge of regulatory requirements and recordkeeping as required by local, state and federal laws

– Diplomatic team player able to foster relationships with Members, Employee Partners and guests

Firestone Country Club

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Club Manager – Firestone Country Club – Akron, Ohio 154677

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Firestone
Country Club is an iconic property and a cornerstone of the ClubCorp portfolio
located on the outskirts of Akron, Ohio. Home of the PGA Tour Champions
Bridgestone Senior Players Championship, Firestone’s iconic South Course is known
as a bucket-list course when combined with the North and Fazio courses offers
some of the finest 54 holes of golf in the country. Along with golf, Firestone
offers luxurious overnight stays and outstanding cuisine served by a friendly
and professional staff. With over 90 illustrious years of golf history,
Firestone is the ultimate golf experience and a top destination resort.

 

Firestone Country Club
is owned by ClubCorp, the largest owner and operator of more than 200 private
golf and country clubs, city and stadium clubs in markets all across the
country. Our Members live here, they play here, they gather here with friends
and family. With some of the best amenities in the industry, Members can tee it
up at championship golf courses, savor our handcrafted cuisine in our
restaurants, work out in our fitness centers, relax at our pools and toast with
good friends. When it comes to work, we are all business – with innovative
spaces, private rooms for personal workspaces and power boardrooms to make the
right impression.

Bringing people
together is our passion. We provide communities built on rich traditions and
deep camaraderie, where Members can form lasting bonds while doing the things
they enjoy most. It is the spirit of fellowship and the desire to be a part of
something great that is at the heart of every extraordinary experience, every
memorable moment, and every decision to become a Member.

Firestone Country Club is seeking a polished,
energized, capable, and motivated hospitality professional to take on an operational
support role at this busy, iconic club. Possessing exceptional
relationship skills in addition to a foundation of talent acquisition and
development are a must as this role is a primary ‘front facing’ leader,
overseeing a vibrant food and beverage operation and a strong complement to
support the General Manager. Ideal candidates will have a proven and successful
track record of leading ‘world class’ operations to include oversight of
multiple arms of the business. Prior high-end dining and luxury resort
experience is preferred and considered a plus. They will have a verifiable
record of successfully leading and growing dynamic operations including
building revenues, controlling costs, and meeting or exceeding planned and
budgeted bottom-line goals and objectives in food and beverage, and/or resort operations.

 

ASSISTANT
GENERAL MANAGER POSITION OVERVIEW


The
Assistant General Manager (AGM) at Firestone Country Club will interact daily
with members and their guests as well as resort stay and play clientele. The
AGM creates an environment rich in service- excellence and a strong culture of
hospitality throughout the Club. He or She must be an exceptional communicator,
with the ability to clearly define expectations, engage and positively motivate
a staff with diverse backgrounds.


Responsibilities include but not limited to:

 

  • Possess a strong sense of urgency
    and responsiveness.
  • Ensure
    that all service and quality issues are followed up promptly, corrective
    action taken immediately, and systems and processes established to avoid
    any recurrence.
  • Be
    an active and dynamic recruiter and enthusiastic about building an
    exceptional team, and one who consistently strives to lead them to
    significant, positive interactions and outcomes.
  • Be
    a collaborative team player, willing to be “hands on” when necessary, but
    understand when to step back and be the leader others look to.
  • Have
    a passion and aptitude for teaching and training and develop and/or
    enhance training programs for all service personnel, working, as necessary,
    with the managers directly responsible for those operations.
  • Establish
    and consistently enhance operating standards for all personnel and
    objectively evaluate knowledge, understanding and execution of these
    standards.
  • Ensure
    that an effective orientation and onboarding program exists in all areas
    of responsibility, along with continuous professional development and
    training.
  • Ensure
    effective and efficient staffing and scheduling for all facilities and
    functions while balancing financial objectives with member satisfaction
    goals.
  • Possess
    an appreciation for and understanding of the game of golf.
  • Ensure
    a strong, supportive, and mutually collaborative effort and structure is
    in place in the food & beverage, outings, and private events
    operations.
  • Evaluate
    the financial metrics of the Food & Beverage operation to ensure an
    appropriate balance of quality, efficiency, service levels and procurement
    processes is in place.
  • Review/Revise
    Standard Operating Procedures to ensure they are in place, relevant,
    understood, and followed; create a ‘culture of personalized service’ in
    all areas of the operation, empowering and supporting the team once
    trained to these standards

Job Requirements

:
 

– ·     A Bachelor’s degree (B.A.) in Hospitality Management or related fields or an equivalent combination of related education and work experience.

– ·     Minimum of 3-5 years of increasing responsibility experience in a high-volume hotel/resort, restaurant, or country club operation.

Firestone Country Club

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Technician Spray – Firestone Country Club – Akron, Ohio 154678

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Golf Course Spray Technician

The Golf Course Spray Technician is responsible for assisting in the maintenance the golf course. They help diagnose specific diseases and treat insects that affect critical areas of the course. As well as identify and treat unwanted vegetation, using both preventative and curative methods.

Responsibilities

  • Operates powered equipment in mowing golf course putting greens, aprons, and tees
  • Waters and fertilizes putting greens, tees, fairways, and roughs
  • Grades and prepares a soil plant bed, lays sod, plants, vegetative material, and seeds putting greens, tees, fairways, and roughs
  • Sometimes changes cups and tee markers
  • Operates light equipment in hauling materials

Job Requirements

– 2+ years experience on a golf course maintenance team

– Ability to obtain a pesticide applicators certificate

– Must be able to lift boxes and bags that can be bulky and heavy

Firestone Country Club

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Golf Course Irrigation – Firestone Country Club – Akron, Ohio 154679

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The Irrigation Technician monitors and waters Golf course on daily basis.  He/she also repairs and maintains any and all pipes and sprinklers on the golf course. Without supervision, he/she works on diverse range of activities involved in irrigation maintenance and construction, does semi-skilled irrigation construction and maintenance work, and performs related tasks as required. Performs periodic general maintenance on irrigation systems within assigned areas. Cleans and adjusts sprinkler heads to ensure proper function and coverage and replaces or repairs broken equipment. Set and check timers/clocks to ensure proper operation and respond to any and all requests regarding irrigation in a timely manner. 

– Be able to understand written and oral instruction.

– 1 year experience in landscaping or irrigation maintenance. 

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1st Assistant Golf Professional – Firestone Country Club – Akron, Ohio 154700

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The position will manage the daily golf operations
to include pro-shop and outside services; supervise all non-exempt golf,
pro-shop and outside services staff; drive revenue and programming efforts;
control assets; promote the game of golf (including lessons, and selling and
managing tournaments); oversee merchandising; and provide the Three Steps of
Service to Members and Guests of the Club to ensure an exceptional golf
experience.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Completion of PGA PGM 3.0 Associate Program Level 2.

  • Train and Implement Procedures for Golf and Pro Shop Attendants, and Outside Services Staff to follow in order to:

    • Provide friendly customer service and respond to member concerns;

    • Properly check in golfers, control tee times, including walk-ups and pairings, and collecting guest fees;

    • Maintain orderly outside services (i.e., staging areas, range and golf cart storage); and

    • Ensure that Three Steps of Service are followed by all Staff:

      • Warm welcomes – greeting members and guests in a professional manner upon check-in;

      • Magic moments – creating the more memorable experiences for members and guests during their visits; and

      • Fond farewells – sending the members and guests off with a positive experience.

  • Ensure all company policies, standards of operations, manuals, standards of conduct, safety rules, and policies against harassment are strictly followed by all staff and member/guests (including prompt intervention, investigation and documentation). 

  • Conduct performance evaluations of Golf, Pro Shop, and Outside Services Staff on a timely basis, provide appropriate feedback to staff, and recommendations to Senior Management regarding compensation, advancement, and training needs.

  • Determine appropriate personnel action (counseling, written warnings, suspension or termination) in the event of performance, attendance problems or violations of company policies; coordinate with Human Resources, Legal, and Senior Management as necessary.

  • Assign and develop work-efficient schedules to meet staffing needs of Golf Operations, Pro Shop, Outside Services, and Club’s repair business, and as warranted, recruit and hire staff to provide superior level of member services.

  • Profit/Loss responsibility for merchandise in Pro Shop; assist with budgeting; plan and maintain inventory levels; implement inventory control and counting procedures for staff to follow to ensure constantly stocked items; establish standards for merchandise display, pricing and promotions to be followed by golf shop attendants to encourage sales; and address member orders.

  • Develop and ensure that operational standards are followed by Golf and Outside Services Staff regarding staging areas, driving range, and golf cart storage.

  • Develop relationships with members to promote golf activities.

  • Immediately address and resolve member/guest complaints.

  • Effective communication with staff, members and Senior Management.

  • Ability to work well under pressure, coordinate multiple tasks, and attention to details.

  • Ensure that all direct reports adhere to ClubCorp standards regarding dress code.

  • In the event of the Director of Golf/Head Golf Professional’s absence, supervise and manage all aspects of Club’s Golf department. 

  • Be informed of and promote all Club activities and services, including selling and managing tournaments, and other special events (scheduling, directing and utilizing staff to perform necessary functions to provide successful tournaments and special events).

  • Direct and guide staff, according to ClubCorp and PGA Standards to promote golf clinics, private lessons, and adult, junior and senior programs, and provide assistance, as necessary, to ensure member satisfaction and that Club Standards are met. Also have the ability to teach and provide instruction.

  • Organize and promote all Club Tournaments and other special events/functions at the Club. Manage the handicap program.

  • Develop relationships with Members by participating in events and one on one, including playing golf, as needed for player development.

  • Manage the pro-shop, outside services, including practice facility, and all golf operations.

  • Conduct oneself in a professional manner and maintain a professional image at all times.

OTHER ACCOUNTABILITIES

  • Because of the fluctuating demands of the Club’s operation, you may be expected to perform other tasks as necessary to fulfill business needs.

  • Ability to communicate effectively with proper grammar.

  • Ability to work well under pressure, coordinating multiple tasks at any given time

  • Ability to focus attention on detail.

  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.

  • Attendance at daily line-up and participating as requested. 

  • Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.

REPORTING RELATIONSHIPS

– Reports Directly To: Director of Golf or Head Golf Pro

– Also Works For: General Manager

– Directly Supervises: Assistant Golf Professionals, Outside Services personnel, starters/marshal, and Golf Shop personnel.

DIMENSIONS

– WORK EXPERIENCE: Customer service experience. Expanded Golf Knowledge Required.

– EDUCATION:  High school diploma, GED, or equivalent required.

– CERTIFICATION/LICENSE: PGA PGM 3.0 Associate Program Level 2.

– BUDGET CONTROL/RESPONSIBILITY: Assist the Director of Golf / Head Golf Professional with financial budgeting responsibilities. Oversee ADP Payroll and game plans.

– SECURITY/CONFIDENTIALITY: Do not disclose or use any of the Confidential Information except as expressly authorized by the Company.

– TRAINING:  Training will be conducted by Director of Golf / Head Golf Professional / Human Resources.  

– PERFORMANCE STANDARDS: Always performs using the highest work ethic standards.

– WORKING CONDITIONS/ENVIRONMENT: Indoor and outdoor work

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Dishwasher – Firestone Country Club – Akron, Ohio 147618

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Dishwasher

The Dishwasher is responsible for duties such as cleaning dishes, cleanliness of kitchen, food preparation, organization, sanitation, and production of food items, as well as closing and storage for individual work station as needed. Preparation of and storage of all food items necessary to operate kitchen in adherence with our quality standards. Assist fellow Employee Partners, Members and guests to ensure delivery of the Steps of Service.

Responsibilities

  • Sweep and mop kitchen floors, walk-ins, storerooms, and employee locker room, etc. as directed
  • Communicate effectively with the Executive Chef and Sous Chef’s when special products are needed or having problems with equipment and tools
  • Participate as a member of the Heart of House team

Job Qualifications

– Any previous experience in stewarding or kitchen prep is favorable

– High school diploma preferred

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Dishwasher – Firestone Country Club – Akron, Ohio 138283

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Dishwasher

The Dishwasher is responsible for duties such as cleaning dishes, cleanliness of kitchen, food preparation, organization, sanitation, and production of food items, as well as closing and storage for individual work station as needed. Preparation of and storage of all food items necessary to operate kitchen in adherence with our quality standards. Assist fellow Employee Partners, Members and guests to ensure delivery of the Steps of Service.

Responsibilities

  • Sweep and mop kitchen floors, walk-ins, storerooms, and employee locker room, etc. as directed
  • Communicate effectively with the Executive Chef and Sous Chef’s when special products are needed or having problems with equipment and tools
  • Participate as a member of the Heart of House team

Job Qualifications

– Any previous experience in stewarding or kitchen prep is favorable

– High school diploma preferred

Firestone Country Club

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Course Maintenance – Firestone Country Club – Akron, Ohio 133478

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Golf Course Maintenance/Laborer

The Golf Course Maintenance and Laborer position works on the diverse range of activities involved in golf course maintenance and construction. They are responsible for semi-skilled grounds construction and maintenance work, and performs related tasks as required.

Responsibilities

  • Operates powered equipment in mowing golf course putting greens, aprons, tees, and rough
  • Operates edgers and trimmers
  • Grades and prepares a soil plant bed, lays sod, plants, vegetative material, and pulls weeds in bed
  • Changes cups and tee markers
  • Maintains Ball washers, water hazards, and bunkers
  • Operates light equipment in hauling materials and removing debris
  • Trims trees, prunes shrubbery, and cultivates shrubs and flowers
  • Assists in construction of new greens, tees, and fairways by grading, preparing soil and planting

Job Requirements

– 1 year experience in landscaping maintenance

– Able to understand and follow detailed written and oral instruction

– Local candidates only as this position does not offer relocation

– Must be able to work weekends and holidays

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Outside Services Attendant – Firestone Country Club – Akron, Ohio 137695

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Outside Services Assistant

The Outside Services Assistant is responsible for providing carts and range balls for Members and guests while keeping all work areas clean, orderly, and safe. They greet Members and guests in a friendly and courteous manner while projecting a professional image. The Outside Services Assistant communicates in a clear and professional manner information that assists the Members and guests in playing the course.

Responsibilities

  • Deliver carts from the cart barn(s) to the daily staging area
  • Ensure golf carts are clean, safe, and properly prepared with a towel, full sand bottle, pencil, scorecard, and tees.
  • Perform periodic cart maintenance and special repair
  • Assist Members and Guest as they depart from the facility
  • Work with Golf Shop staff to ensure that all club rules including dress code and beverage policies are followed by the Members and Guests.

Job Requirements

– Prior golf course experience preferred

– High school diploma or equivalent preferred

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Server -Join a TEAM of Professionals in the 1929 Grille – Firestone Country Club – Akron, Ohio 133157

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Server

The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction.

Responsibilities Continued

  • Maintain ClubCorp service standards as outlined in the Hospitality First training program
  • Complete and comprehensive knowledge of the menu and various liquors, beer, and wines available by the Club
  • Accurately execute Member and guest orders and requests in a timely fashion
  • Consistently display the Steps of Service at all opportunities to Members and guest

Job Qualifications

– Previous food and beverage server experience preferred

– High School Diploma preferred

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Busperson – Firestone Country Club – Akron, Ohio 133196

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Busser

The Busser is responsible for all table maintenance, resetting, room preparation and assistance to the service and catering staff to ensure the Members and guests satisfaction. Bussers maintain beverages and ice at acceptable levels as well as maintain breads, butters, candles and all other table setting at proper levels. Must be able to interact with Members and guests professionally, helping them with changes and last minute requests as needed.

Responsibilities

  • Consistently maintain and deliver our Steps of Service
  • Assist service and catering staff as needed
  • Set up and break down as directed, ensuring proper equipment, linens, and other necessary items are clean and in working order
  • Clearing and resetting all tables promptly and efficiently

Job Requirements

– High school diploma preferred

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Banquet Server – Join a TEAM of Professionals – Firestone Country Club – Akron, Ohio 133214

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The Banquet Server is responsible for providing food and beverage STAR Service to Members/Guests ensuring satisfaction, Member retention, and coordinating with the other Club departments.  Maintain service standards as outlined in the Hospitality First training program at high standards. Complete and comprehensive knowledge of the menu is mandatory, including daily features and specials that may not be available directly on the menu. Accurately execute Member/guest orders and requests in a timely fashion. Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home. Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.  Be aware of team members and the environment and participate as a member of the team.  Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.

Job Requirements

– Previous food and beverage server experience preferred

– High School Diploma preferred

Firestone Country Club

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