1st Assistant Golf Professional – Hartefeld National – Avondale, Pennsylvania 162638

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The position will manage the daily golf operations to include pro-shop and outside services; supervise all non-exempt golf, pro-shop and outside services staff; drive revenue and programming efforts; control assets; promote the game of golf (including lessons, and selling and managing tournaments); oversee merchandising; and provide the Three Steps of Service to Members and Guests of the Club to ensure an exceptional golf experience.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

 

  1. Completion of PGA PGM 3.0 Associate Program Level 2.

  2. Train and Implement Procedures for Golf and Pro Shop Attendants, and Outside Services Staff to follow in order to:

    A.        Provide friendly customer service and respond to member concerns;

    B.         Properly check in golfers, control tee times, including walk-ups and pairings, and collecting guest fees;

    C.         Maintain orderly outside services (i.e., staging areas, range and golf cart storage); and

    D.        Ensure that Three Steps of Service are followed by all Staff:

    i.          Warm welcomes – greeting members and guests in a professional manner upon check-in;

    ii.         Magic moments – creating the more memorable experiences for members and guests during their visits; and

    iii.        Fond farewells – sending the members and guests off with a positive experience.

  3. Ensure all company policies, standards of operations, manuals, standards of conduct, safety rules, and policies against harassment are strictly followed by all staff and member/guests (including prompt intervention, investigation and documentation). 

  4. Conduct performance evaluations of Golf, Pro Shop, and Outside Services Staff on a timely basis, provide appropriate feedback to staff, and recommendations to Senior Management regarding compensation, advancement, and training needs.

  5. Determine appropriate personnel action (counseling, written warnings, suspension or termination) in the event of performance, attendance problems or violations of company policies; coordinate with Human Resources, Legal, and Senior Management as necessary.

  6. Assign and develop work-efficient schedules to meet staffing needs of Golf Operations, Pro Shop, Outside Services, and Club’s repair business, and as warranted, recruit and hire staff to provide superior level of member services.

  7. Profit/Loss responsibility for merchandise in Pro Shop; assist with budgeting; plan and maintain inventory levels; implement inventory control and counting procedures for staff to follow to ensure constantly stocked items; establish standards for merchandise display, pricing and promotions to be followed by golf shop attendants to encourage sales; and address member orders.

  8. Develop and ensure that operational standards are followed by Golf and Outside Services Staff regarding staging areas, driving range, and golf cart storage.

  9. Develop relationships with members to promote golf activities.

  10. Immediately address and resolve member/guest complaints.

  11. Effective communication with staff, members and Senior Management.

  12. Ability to work well under pressure, coordinate multiple tasks, and attention to details.

  13. Ensure that all direct reports adhere to ClubCorp standards regarding dress code.

  14. In the event of the Director of Golf/Head Golf Professional’s absence, supervise and manage all aspects of Club’s Golf department. 

  15. Be informed of and promote all Club activities and services, including selling and managing tournaments, and other special events (scheduling, directing and utilizing staff to perform necessary functions to provide successful tournaments and special events).

  16. Direct and guide staff, according to ClubCorp and PGA Standards to promote golf clinics, private lessons, and adult, junior and senior programs, and provide assistance, as necessary, to ensure member satisfaction and that Club Standards are met. Also have the ability to teach and provide instruction.

  17. Organize and promote all Club Tournaments and other special events/functions at the Club. Manage the handicap program.

     

  18. Develop relationships with Members by participating in events and one on one, including playing golf, as needed for player development.

     

  19. Manage the pro-shop, outside services, including practice facility, and all golf operations.

     

  20. Conduct oneself in a professional manner and maintain a professional image at all times.

 

 

OTHER ACCOUNTABILITIES

 

  1. Because of the fluctuating demands of the Club’s operation, you may be expected to perform other tasks as necessary to fulfill business needs.

     

  2. Ability to communicate effectively with proper grammar.

     

  3. Ability to work well under pressure, coordinating multiple tasks at any given time

     

  4. Ability to focus attention on detail.

     

  5. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.

     

  6. Attendance at daily line-up and participating as requested.

     

  7. Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.

     

REPORTING RELATIONSHIPS

 

  1. Reports Directly To: Director of Golf or Head Golf Pro

  2. Also Works For: General Manager

  3. Directly Supervises: Assistant Golf Professionals, Outside Services personnel, starters/marshal, and Golf Shop personnel.

 

 

Job Requirements

– WORK EXPERIENCE: Customer service experience. Expanded Golf Knowledge Required.

– EDUCATION: High school diploma, GED, or equivalent required.

– CERTIFICATION/LICENSE: PGA PGM 3.0 Associate Program Level 2.

– BUDGET CONTROL/RESPONSIBILITY: Assist the Director of Golf / Head Golf Professional with financial budgeting responsibilities. Oversee ADP Payroll and game plans.

– SECURITY/CONFIDENTIALITY: Do not disclose or use any of the Confidential Information except as expressly authorized by the Company.

– TRAINING: Training will be conducted by Director of Golf / Head Golf Professional / Human Resources.

– PERFORMANCE STANDARDS: Always performs using the highest work ethic standards.

– WORKING CONDITIONS/ENVIRONMENT: Indoor and outdoor work

Hartefeld National

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Server – Hartefeld National – Avondale, Pennsylvania 157142

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Server

The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction.

Responsibilities Continued

  • Maintain ClubCorp service standards as outlined in the Hospitality First training program
  • Complete and comprehensive knowledge of the menu and various liquors, beer, and wines available by the Club
  • Accurately execute Member and guest orders and requests in a timely fashion
  • Consistently display the Steps of Service at all opportunities to Members and guest

Job Qualifications

– Previous food and beverage server experience preferred

– High School Diploma preferred

Hartefeld National

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Captain Banquet – Hartefeld National – Avondale, Pennsylvania 150823

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Banquet Captain

The Banquet Captain is In charge of banquet functions in the Club. Supervise banquet service personnel to assure member and guest satisfaction through proper food and beverage service and presentation. Maximize the club’s profitability from the catering function.

Responsible for ensure food and beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Also, responsible for ensuring successful of execution the food and beverage activities and functions happening at the club during his/her shift. Consistently display the 3 Steps of Service at all opportunities to provide service.

Essential Functions & Accountabilities

  • Works with Private Event Director on daily basis with the current events.
  • Responsible for executing private and club events.
  • Holds pre-function meetings with servers to ensure smooth, efficient service, assigns server stations and coordinates the timing of courses with the kitchen personnel.
  • Ensures that all banquet staff are well-groomed and in proper uniform (including name tag) before clocking in.
  • 5.Consistantly checkes Diagrams for buffet tables, guest table and other function room set-up needs for special events, and Ala Carte dining.
  • Assures proper inventory of all banquet service equipment and supplies to meet required needs.
  • Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met.
  • Develop on-going training for all FOH service employees.
  • Handles member and guest complaints.
  • Acts as Lead Waiter at special, private functions as needed.
  • Meet and greet guest upon arrival and make contact with host of event.
  • Trains, supervises and evaluates FOH service staff.
  • Assures that all functions are properly staffed in accordance the event.
  • Assures the neatness, cleanliness and safety of all dining areas.
  • Participates in weekly food & beverage meetings
  • Assumes Opening or Closing Manager responsibilities when assigned.
  • Conducts after-event evaluations to improve quality and efficiency of all FOH functions
  • Responsible for ensuring staff is aware and ready to execute daily assignments and side work to be completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.)
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify F&B Director and Private Event Director of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

Job Requirements

– Must be able to work at a rapid pace while maintaining attention to detail

– Must have the ability to handle more than one task at a time.

– Must have demonstrated good supervisory skills.

– Must have good communication and promotional skills.

– Must have teaching and motivatinal skills.

– 3
– 5yrs experience in the food & beverage industry.

– 1
– 3yrs supervisory experience

– High School Diploma

– Certification/License
Food Handlers Certificate, FSP certified, ASAP certified

Hartefeld National

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Captain – Hartefeld National – Avondale, Pennsylvania 151139

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Service Captain

The Service Captain assists the Service Director in overseeing day-to-day operations including casual, fine dining, private events, and bartending operations.

They supervise set-ups, breakdowns, staffing levels and quality of service while maintaining Food and Beverage financial goals.

The Service Captain coordinates with the Member Relations Director, the Private Events Director, and the event host to ensure that all events are well organized and that the expectations of the Member and host are exceeded.

Responsibilities

  • Effectively communicate with Department Heads and Employee Partners to execute high level of service at all times
  • Manage, train, and create an engaging atmosphere for Employee Partners

Job Qualifications

– Three years experience as a server, floor, or bartending supervisor in a la carte or private dining service

– High-energy, outgoing personality with strong professional, interpersonal, and communication skills

– Proven track record of team leadership and motivation skills

– Attention to set up and service details are a must

– Diplomatic team player able to foster relationships with Members, Employee Partners, and guests

– Possesses a passion for exceeding Member expectations

Hartefeld National

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Golf Course Superintendent – Hartefeld National – Avondale, Pennsylvania 155220

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Golf Course Superintendent



A premier golf club located in Avondale, Hartefeld National features a newly renovated, spectacular 18-hole Tom Fazio masterpiece that challenges and entertains golfers of all abilities. Hartefeld National is one of the Northeast’s most honored golf courses with dramatic elevation changes and winding cart paths, breathtaking vistas and a majestic old growth tree lines of oak, beech, holly and pine and terraced tee boxes and sculpted greens. The shining jewel and true sense of the Club, however, can be found in the exceptional Members and Member service, our warm staff who welcomes you to your home away from home, and the magic moments you experience when you step into the world of Hartefeld National.


The Golf Course Superintendent of the Hartefeld National will work closely with the Director of Golf Course Maintenance. They will be responsible for the planning and implementation of the AG Plan, Budget, Capital Projects, Employee Partner retention, hiring, training, record keeping, cultural practices, communication with leadership team as well as membership, striving each day to make club better than the day before.  Have knowledge of Audubon Certification program and needs to keep this moving forward. 


 

 


  • Oversee and directs all operations of the golf course maintenance department for the course.  This includes budgeting and forecasting per company policies and timelines.

  • Plan and implement staffing schedules to ensure quality standards are achieved with high efficiency.

  • Develops the Annual AG Plan and operating plan with Director of Golf Course Maintenance, club GM and Regional Director of Agronomy.  Implements the plan to ensure cost containment.

  • Ensures all standards are being followed, including but not limited to:  equipment repairs, equipment storage, chemical and fertilizer storage and records, washing areas, restrooms, etc., to include cleanliness.

  • Supervise and lead course construction and renovation projects

  • Monitors soil moisture levels and daily irrigation practices and schedules

  • Works closely with Directors of Golf Course Maintenance and Golf as well as General Manager to provide top notch conditions as possible each and every day for our members.

  • Ensures compliance with all applicable state and federal laws, OSHA rules and regulations, all rules and regulations relating to chemical and fertilizer applications, storage, and disposal, employee safety, public safety, etc.

  • Management of Employee activities for golf course maintenance team including but not limited to personnel recruitment, training, performance evaluations, discipline and termination, etc.

  • Maintain accurate records pertaining to departmental activities including, but not limited to: labor schedules, course maintenance programs and activities, construction activities, equipment inventory and repairs, safety meetings and activities, fertilizer & chemical applications and pest control practices.

  • Maintain necessary inventories, purchase necessary items while keeping mindful of the maintenance budget.

  • Maintain knowledge of current and projected industry developments through continuous attention to industry periodicals and participation in relevant trade associations and organizations.

  • Ensure that application equipment is calibrated properly along with overseeing or making fertilizer and pesticide applications as necessary.

  • Perform routine inspection and upkeep of irrigation system including changes and repairs necessary.

  • Communicate with leadership team as well as members of upcoming maintenance activities and issues that maybe occurring.

  • Needs to keep current with other areas of the Golf Course Maintenance Division to help the Director of Golf Course Maintenance at times or during his/her absence.

     


 



 

Job Requirements


– Minimum 3 years as an assistant in charge of a course or superintendent

– 2 or 4 year turfgrass degree required

– Experience with hosting Professional level tournament

– Experience with high salts/bicarbonate water a plus but not required

– Experience with heavy soils

– Overseeding experience required

– ATTENTION TO DETAIL  

– Valid Pennsylvania Driver’s License or ability to obtain it within 90 days.

– Valid Pennsylvania Pesticide Applicators license or ability to obtain it within 120 days.

– Demonstrated experience and capability in development of Employee Partners to reach the next level of conditions and experience, communications with leadership team as well as members, budgets and reporting, managing member’s expectations, and water

– Ability to analyze and solve problems; effectively handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights and weekends

– Demonstrated ability to maintain a positive attitude, professional manner and appearance in all situations.

– Diplomatic team player able to foster relationships with Members, Employee Partners and guests

– Bilingual (English – Spanish) communication ability preferred.
 

 

Hartefeld National

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