Club Manager – Firestone Country Club – Akron, Ohio 154677

Firestone Country Club is an iconic property and a cornerstone of the ClubCorp portfolio located on the outskirts of Akron, Ohio. Home of the PGA Tour Champions Bridgestone Senior Players Championship, Firestone’s iconic South Course is known as a bucket-list course when combined with the North and Fazio courses offers some of the finest 54 holes of golf in the country. Along with golf, Firestone offers luxurious overnight stays and outstanding cuisine served by a friendly and professional staff. With over 90 illustrious years of golf history, Firestone is the ultimate golf experience and a top destination resort.

 

Firestone Country Club is owned by ClubCorp, the largest owner and operator of more than 200 private golf and country clubs, city and stadium clubs in markets all across the country. Our Members live here, they play here, they gather here with friends and family. With some of the best amenities in the industry, Members can tee it up at championship golf courses, savor our handcrafted cuisine in our restaurants, work out in our fitness centers, relax at our pools and toast with good friends. When it comes to work, we are all business – with innovative spaces, private rooms for personal workspaces and power boardrooms to make the right impression.

Bringing people together is our passion. We provide communities built on rich traditions and deep camaraderie, where Members can form lasting bonds while doing the things they enjoy most. It is the spirit of fellowship and the desire to be a part of something great that is at the heart of every extraordinary experience, every memorable moment, and every decision to become a Member.

Firestone Country Club is seeking a polished, energized, capable, and motivated hospitality professional to take on an operational support role at this busy, iconic club. Possessing exceptional relationship skills in addition to a foundation of talent acquisition and development are a must as this role is a primary ‘front facing’ leader, overseeing a vibrant food and beverage operation and a strong complement to support the General Manager. Ideal candidates will have a proven and successful track record of leading ‘world class’ operations to include oversight of multiple arms of the business. Prior high-end dining and luxury resort experience is preferred and considered a plus. They will have a verifiable record of successfully leading and growing dynamic operations including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom-line goals and objectives in food and beverage, and/or resort operations.

 

ASSISTANT GENERAL MANAGER POSITION OVERVIEW

The Assistant General Manager (AGM) at Firestone Country Club will interact daily with members and their guests as well as resort stay and play clientele. The AGM creates an environment rich in service- excellence and a strong culture of hospitality throughout the Club. He or She must be an exceptional communicator, with the ability to clearly define expectations, engage and positively motivate a staff with diverse backgrounds.

Responsibilities include but not limited to:

 

• Possess a strong sense of urgency and responsiveness.
• Ensure that all service and quality issues are followed up promptly, corrective action taken immediately, and systems and processes established to avoid any recurrence.
• Be an active and dynamic recruiter and enthusiastic about building an exceptional team, and one who consistently strives to lead them to significant, positive interactions and outcomes.
• Be a collaborative team player, willing to be “hands on” when necessary, but understand when to step back and be the leader others look to.
• Have a passion and aptitude for teaching and training and develop and/or enhance training programs for all service personnel, working, as necessary, with the managers directly responsible for those operations.
• Establish and consistently enhance operating standards for all personnel and objectively evaluate knowledge, understanding and execution of these standards.
• Ensure that an effective orientation and onboarding program exists in all areas of responsibility, along with continuous professional development and training.
• Ensure effective and efficient staffing and scheduling for all facilities and functions while balancing financial objectives with member satisfaction goals.
• Possess an appreciation for and understanding of the game of golf.
• Ensure a strong, supportive, and mutually collaborative effort and structure is in place in the food & beverage, outings, and private events operations.
• Evaluate the financial metrics of the Food & Beverage operation to ensure an appropriate balance of quality, efficiency, service levels and procurement processes is in place.
• Review/Revise Standard Operating Procedures to ensure they are in place, relevant, understood, and followed; create a ‘culture of personalized service’ in all areas of the operation, empowering and supporting the team once trained to these standards