The ClubLife Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond
• Communications - Communicate ClubLife through all channels, and take care of member’s needs as it relates to reservations, inquiries, preferences, etc.
• Programming - Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences.
• Member Engagement - Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
• New Member Onboarding - Key focus on name recognition and connection with Warm Welcomes and Fond Farewells.• Minimum of one-year experience in hospitality business or a similar role. • Service oriented mindset and be capable of making every guest feel valued. • A ‘people person’ with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience. • Strong communication skills verbal, written, phone, text, and social media communications. • Work well under pressure, coordinating multiple tasks at any given time. • Strong organizational skills and attention to detail. • Positive phone demeanor. • Exceptional listing skills. • Competent working with Microsoft Office suite, including Word, Outlook, and Excel. • Adaptable to new technology. • Positive attitude and be willing to work as part of a team. • A multi-tasker, prioritizing time effectively.