Expeditor – The Hills of Lakeway – Austin, Texas 147039

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Description 

1.       Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.

 

2.       Making sure that all plates are done according to the tickets with any special instructions and adhere to ticket time standards and expectations.

 

3.       Ensure the plate presentation meets expectations, such as garnish, clean etc. and adheres to standards.  Including ensuring all accompanying extras such as sauces are correct according to the order specifications.

 

4.       Restocking the window with plates, bowls, soup spoons, steak knives, liners, to go materials, etc. that are used to efficiently provide the tools the service staff required to fulfill the service requirements.

 

5.       Preparing trays with orders by correct seat numbers.

 

6.       As needed to assist the team, responsible for clearing and resetting all tables promptly and efficiently.

 

7.       Clean and maintain designated work areas.

 

8.       Assist service and banquet staff as needed. 

 

9.       Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.  Be aware of team members and the environment and participate as a member of the team. 

 

10.   Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

 

11.   Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

Requirements 

The Hills of Lakeway

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