Hospitality First training program at
Responsible for the service of food and beverage to the Members and
uests as scheduled,
adhering to the ClubCorp standards of service and excellence.
Directly or indirectly supervise, as
directed, service staff to ensure consistent service and
execution of Member/Guest F&B experience.
Check reservation book and see what functions are occurring during the shift, read captains
book and see if there is any additional information that was pass
ed on from the night before.
Check room set
up and make sure it corresponds with the reservation book and function sheets.
Complete and comprehensive knowledge of the al carte menu is mandatory, including daily
features and specials that may not be availa
ble directly on the menu.
Responsible for possessing clear knowledge of all various liquors, beer and wines available by
Accurately execute Member/
uest orders and requests in a timely fashion.
Ensure that room is bussed and cleaned. Re
unction/reservation book to understand and
direct others as needed on how the room needs to be set
up for the next service hours or event
Start opening procedures for breakfast, lunch or dinner (depending on shift). Including
losing procedures as applicable.
Record in the log, any additional information or tasks that need to be forwarded on to the next
As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily
ups, weekly s
ervice training meetings and special training sessions when requested.
As directed, assist in the implementation of various training programs to the service personnel
in order to maintain a well
trained staff to achieve Service Excellence and drive Member
satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the
Hospitality First training program at high standards.
Responsible for seeing that daily assignments and side work is completed in their respective
o meet Club standards and as communicated in the Star Service FOCUS expectations (i
orderly/organized work areas, consistently sanitary work areas, refill/stock containers and
Assist fellow Employee Partners, Members and
uests to ensur
e delivery of the 3
ervice without being directed. Be aware of
and the environment and
participate as a member of the team.
Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service
y to resolve
any complaints as soon as possible.
Partner with fellow Employee
to provide the 3 Steps of Service (warm welcomes, magic
moments, and fond farewells) to all Members/guests.
All the other stuff we do
Because of the fluctuating
demands of the company’s operation, it may be necessary that each
Employee perform a multitude of different functions; therefore, as an essential part of your
position, you will be expected to help others when the occasion arises, just as other Employee
rtners are expected to help you. Accordingly, you may be expected to perform other tasks as
needed or as directed.
the various company, club and department written mandatory standards of
operations, policies and procedures, manuals, memos, or
al instructions, etc., all of which go to
make up the essential functions of the job
Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
Continuously improve Member satisfaction through programming, pricing, promot
compliance with ClubCorp standards of operations and training.
Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for
all F&B outlets.
Initiate and control a wine/beverage sales incentive for the service
team on a monthly or
In addition, maintain the required ClubCorp Standards of Operations by helping the F&B
Director in controlling labor costs, linen costs, miscellaneous F&B expenses, etc.
2+ years’ experience in
restaurant or club
related field in Food & Beverage Industry.
Bachelor’s Degree preferred.
Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification,
TABC Certification, and CPR Certification preferred.
Deals with h
ighly confidential material (i.e. Member/Employee Data).
Service STAR Training, Alcohol Management.
Computer literacy required/Spreadsheet knowledge required. Computer skills, good
communication skills, ability to be a strong leader.
Professional indoor of
xposure to temperature changes
squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending,
- Three years experience as a server, floor or bartending supervisor in a la carte/private dining service.
- High-energy, outgoing personality with strong professional interpersonal communication skills.
- Proven track record of team leadership and motivation skills.
- Attention to set up and service details are a must.
- Diplomatic team player able to foster relationships with Members, Employee Partners and guests.
- Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience.
- (Internal candidates should be STAR Service certified and STAR Coach Certified. A working knowledge of ClubCater, Aloha and Kronos are a plus.)