Club Manager – Brier Creek Country Club – Raleigh, North Carolina 160459

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Club Manager

The Club Manager’s purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

The Club Manager is accountable for setting direction, allocating resources and ensuring execution in the Club.

Responsibilities

  • Maintain an active and positive involvement from the Board of Governors
  • Develop aggressive sales, marketing, and net revenue plans and direct successful implementation
  • Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings
  • Responsible for setting club goals, both qualitative and quantitative
  • Develop business and financial plans for club
  • Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream
  • Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
  • Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
  • Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
  • Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
  • Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
  • Actively participate in Club events, making use of significant personal contact as a means of gathering feedback
  • Ensure follow up on serious Member complaints/concerns quickly and effectively
  • Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level
  • Completing all required financial and administrative reporting/audits accurately and on time

Job Requirements

– A minimum of 5 years experience in Club management or related field

– Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred

– Previous F&B supervisory experience

– Previous sales experience is preferred

Brier Creek Country Club

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Club Manager – Firestone Country Club – Akron, Ohio 154677

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Firestone
Country Club is an iconic property and a cornerstone of the ClubCorp portfolio
located on the outskirts of Akron, Ohio. Home of the PGA Tour Champions
Bridgestone Senior Players Championship, Firestone’s iconic South Course is known
as a bucket-list course when combined with the North and Fazio courses offers
some of the finest 54 holes of golf in the country. Along with golf, Firestone
offers luxurious overnight stays and outstanding cuisine served by a friendly
and professional staff. With over 90 illustrious years of golf history,
Firestone is the ultimate golf experience and a top destination resort.

 

Firestone Country Club
is owned by ClubCorp, the largest owner and operator of more than 200 private
golf and country clubs, city and stadium clubs in markets all across the
country. Our Members live here, they play here, they gather here with friends
and family. With some of the best amenities in the industry, Members can tee it
up at championship golf courses, savor our handcrafted cuisine in our
restaurants, work out in our fitness centers, relax at our pools and toast with
good friends. When it comes to work, we are all business – with innovative
spaces, private rooms for personal workspaces and power boardrooms to make the
right impression.

Bringing people
together is our passion. We provide communities built on rich traditions and
deep camaraderie, where Members can form lasting bonds while doing the things
they enjoy most. It is the spirit of fellowship and the desire to be a part of
something great that is at the heart of every extraordinary experience, every
memorable moment, and every decision to become a Member.

Firestone Country Club is seeking a polished,
energized, capable, and motivated hospitality professional to take on an operational
support role at this busy, iconic club. Possessing exceptional
relationship skills in addition to a foundation of talent acquisition and
development are a must as this role is a primary ‘front facing’ leader,
overseeing a vibrant food and beverage operation and a strong complement to
support the General Manager. Ideal candidates will have a proven and successful
track record of leading ‘world class’ operations to include oversight of
multiple arms of the business. Prior high-end dining and luxury resort
experience is preferred and considered a plus. They will have a verifiable
record of successfully leading and growing dynamic operations including
building revenues, controlling costs, and meeting or exceeding planned and
budgeted bottom-line goals and objectives in food and beverage, and/or resort operations.

 

ASSISTANT
GENERAL MANAGER POSITION OVERVIEW


The
Assistant General Manager (AGM) at Firestone Country Club will interact daily
with members and their guests as well as resort stay and play clientele. The
AGM creates an environment rich in service- excellence and a strong culture of
hospitality throughout the Club. He or She must be an exceptional communicator,
with the ability to clearly define expectations, engage and positively motivate
a staff with diverse backgrounds.


Responsibilities include but not limited to:

 

  • Possess a strong sense of urgency
    and responsiveness.
  • Ensure
    that all service and quality issues are followed up promptly, corrective
    action taken immediately, and systems and processes established to avoid
    any recurrence.
  • Be
    an active and dynamic recruiter and enthusiastic about building an
    exceptional team, and one who consistently strives to lead them to
    significant, positive interactions and outcomes.
  • Be
    a collaborative team player, willing to be “hands on” when necessary, but
    understand when to step back and be the leader others look to.
  • Have
    a passion and aptitude for teaching and training and develop and/or
    enhance training programs for all service personnel, working, as necessary,
    with the managers directly responsible for those operations.
  • Establish
    and consistently enhance operating standards for all personnel and
    objectively evaluate knowledge, understanding and execution of these
    standards.
  • Ensure
    that an effective orientation and onboarding program exists in all areas
    of responsibility, along with continuous professional development and
    training.
  • Ensure
    effective and efficient staffing and scheduling for all facilities and
    functions while balancing financial objectives with member satisfaction
    goals.
  • Possess
    an appreciation for and understanding of the game of golf.
  • Ensure
    a strong, supportive, and mutually collaborative effort and structure is
    in place in the food & beverage, outings, and private events
    operations.
  • Evaluate
    the financial metrics of the Food & Beverage operation to ensure an
    appropriate balance of quality, efficiency, service levels and procurement
    processes is in place.
  • Review/Revise
    Standard Operating Procedures to ensure they are in place, relevant,
    understood, and followed; create a ‘culture of personalized service’ in
    all areas of the operation, empowering and supporting the team once
    trained to these standards

Job Requirements

:
 

– ·     A Bachelor’s degree (B.A.) in Hospitality Management or related fields or an equivalent combination of related education and work experience.

– ·     Minimum of 3-5 years of increasing responsibility experience in a high-volume hotel/resort, restaurant, or country club operation.

Firestone Country Club

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Club Manager – The Clubs of Kingwood – Kingwood, Texas 155821

Apply Now

Club Manager

The Club Manager’s purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

The Club Manager is accountable for setting direction, allocating resources and ensuring execution in the Club.

Responsibilities

  • Maintain an active and positive involvement from the Board of Governors
  • Develop aggressive sales, marketing, and net revenue plans and direct successful implementation
  • Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings
  • Responsible for setting club goals, both qualitative and quantitative
  • Develop business and financial plans for club
  • Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream
  • Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
  • Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
  • Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
  • Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
  • Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
  • Actively participate in Club events, making use of significant personal contact as a means of gathering feedback
  • Ensure follow up on serious Member complaints/concerns quickly and effectively
  • Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level
  • Completing all required financial and administrative reporting/audits accurately and on time

Job Requirements

– A minimum of 5 years experience in Club management or related field

– Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred

– Previous F&B supervisory experience

– Previous sales experience is preferred

– Experience running multiple, high-volume outlets

The Clubs of Kingwood

Apply Now