Club Manager – Brier Creek Country Club – Raleigh, North Carolina 160459

Apply Now

Club Manager

The Club Manager’s purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

The Club Manager is accountable for setting direction, allocating resources and ensuring execution in the Club.

Responsibilities

  • Maintain an active and positive involvement from the Board of Governors
  • Develop aggressive sales, marketing, and net revenue plans and direct successful implementation
  • Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings
  • Responsible for setting club goals, both qualitative and quantitative
  • Develop business and financial plans for club
  • Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream
  • Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
  • Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
  • Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
  • Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
  • Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
  • Actively participate in Club events, making use of significant personal contact as a means of gathering feedback
  • Ensure follow up on serious Member complaints/concerns quickly and effectively
  • Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level
  • Completing all required financial and administrative reporting/audits accurately and on time

Job Requirements

– A minimum of 5 years experience in Club management or related field

– Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred

– Previous F&B supervisory experience

– Previous sales experience is preferred

Brier Creek Country Club

Apply Now

Club Manager – Firestone Country Club – Akron, Ohio 154677

Apply Now

Firestone
Country Club is an iconic property and a cornerstone of the ClubCorp portfolio
located on the outskirts of Akron, Ohio. Home of the PGA Tour Champions
Bridgestone Senior Players Championship, Firestone’s iconic South Course is known
as a bucket-list course when combined with the North and Fazio courses offers
some of the finest 54 holes of golf in the country. Along with golf, Firestone
offers luxurious overnight stays and outstanding cuisine served by a friendly
and professional staff. With over 90 illustrious years of golf history,
Firestone is the ultimate golf experience and a top destination resort.

 

Firestone Country Club
is owned by ClubCorp, the largest owner and operator of more than 200 private
golf and country clubs, city and stadium clubs in markets all across the
country. Our Members live here, they play here, they gather here with friends
and family. With some of the best amenities in the industry, Members can tee it
up at championship golf courses, savor our handcrafted cuisine in our
restaurants, work out in our fitness centers, relax at our pools and toast with
good friends. When it comes to work, we are all business – with innovative
spaces, private rooms for personal workspaces and power boardrooms to make the
right impression.

Bringing people
together is our passion. We provide communities built on rich traditions and
deep camaraderie, where Members can form lasting bonds while doing the things
they enjoy most. It is the spirit of fellowship and the desire to be a part of
something great that is at the heart of every extraordinary experience, every
memorable moment, and every decision to become a Member.

Firestone Country Club is seeking a polished,
energized, capable, and motivated hospitality professional to take on an operational
support role at this busy, iconic club. Possessing exceptional
relationship skills in addition to a foundation of talent acquisition and
development are a must as this role is a primary ‘front facing’ leader,
overseeing a vibrant food and beverage operation and a strong complement to
support the General Manager. Ideal candidates will have a proven and successful
track record of leading ‘world class’ operations to include oversight of
multiple arms of the business. Prior high-end dining and luxury resort
experience is preferred and considered a plus. They will have a verifiable
record of successfully leading and growing dynamic operations including
building revenues, controlling costs, and meeting or exceeding planned and
budgeted bottom-line goals and objectives in food and beverage, and/or resort operations.

 

ASSISTANT
GENERAL MANAGER POSITION OVERVIEW


The
Assistant General Manager (AGM) at Firestone Country Club will interact daily
with members and their guests as well as resort stay and play clientele. The
AGM creates an environment rich in service- excellence and a strong culture of
hospitality throughout the Club. He or She must be an exceptional communicator,
with the ability to clearly define expectations, engage and positively motivate
a staff with diverse backgrounds.


Responsibilities include but not limited to:

 

  • Possess a strong sense of urgency
    and responsiveness.
  • Ensure
    that all service and quality issues are followed up promptly, corrective
    action taken immediately, and systems and processes established to avoid
    any recurrence.
  • Be
    an active and dynamic recruiter and enthusiastic about building an
    exceptional team, and one who consistently strives to lead them to
    significant, positive interactions and outcomes.
  • Be
    a collaborative team player, willing to be “hands on” when necessary, but
    understand when to step back and be the leader others look to.
  • Have
    a passion and aptitude for teaching and training and develop and/or
    enhance training programs for all service personnel, working, as necessary,
    with the managers directly responsible for those operations.
  • Establish
    and consistently enhance operating standards for all personnel and
    objectively evaluate knowledge, understanding and execution of these
    standards.
  • Ensure
    that an effective orientation and onboarding program exists in all areas
    of responsibility, along with continuous professional development and
    training.
  • Ensure
    effective and efficient staffing and scheduling for all facilities and
    functions while balancing financial objectives with member satisfaction
    goals.
  • Possess
    an appreciation for and understanding of the game of golf.
  • Ensure
    a strong, supportive, and mutually collaborative effort and structure is
    in place in the food & beverage, outings, and private events
    operations.
  • Evaluate
    the financial metrics of the Food & Beverage operation to ensure an
    appropriate balance of quality, efficiency, service levels and procurement
    processes is in place.
  • Review/Revise
    Standard Operating Procedures to ensure they are in place, relevant,
    understood, and followed; create a ‘culture of personalized service’ in
    all areas of the operation, empowering and supporting the team once
    trained to these standards

Job Requirements

:
 

– ·     A Bachelor’s degree (B.A.) in Hospitality Management or related fields or an equivalent combination of related education and work experience.

– ·     Minimum of 3-5 years of increasing responsibility experience in a high-volume hotel/resort, restaurant, or country club operation.

Firestone Country Club

Apply Now

Club Manager-Head Pro – Mirror Lake Golf Club – Villa Rica, Georgia 162763

Apply Now

Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, overseeing with the golf shop operations and participating in driving revenue and programming efforts.

 

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

 

  1. Responsible for efficient and friendly customer service throughout the pro shop, directing golf shop operations by assisting in training staff, motivating staff, conducting weekly staff meetings, developing sales and golf instruction goals, ensuring that policies are followed

 

  1. Organize and promote all Tournaments and other special golf events/functions at the Club including coordination operations by scheduling events, overseeing execution of golf events, promoting golf events, wrapping up tournaments, etc.

 

  1. Provide professional instruction for Member/Guests as requested according to ClubCorp and PGA Standards.  Develop and promote golf clinics, private lessons, adult, junior and senior programs as directed

 

  1. Oversee all aspects of outside golf operations and staff to assure proper performance while following all daily procedures and policies (i.e. staging area, range, golf cart storage, etc.) including marshal/starters/course hots and golf shop attendants.

 

  1. Promote the game of golf and promote the Club while maintaining a high level of professionalism and service. 

 

  1. Develop relationships and satisfy needs of Members by serving on MGA and WGA committee, giving golf lessons, playing golf with Club members and guests, conduct clinics for men, women and juniors

 

  1. Perform close of business functions following guidelines and procedures established by the Club.

 

  1. Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.  Be aware of team members and the environment and participate as a member of the team.

 

  1. Notify management of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

 

OTHER ACCOUNTABILITIES
1. Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
2. Attend Club functions and committee meetings as required.
3. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
4. Ability to communicate effectively with proper grammar.
5. Ability to work well under pressure, coordinating multiple tasks at any given time
6. Ability to focus attention on detail.
7. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.
8. Attendance at daily line-up and participating as requested.
9. Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily. .
REPORTING RELATIONSHIPS
1. Reports directly To: Director of Golf
2. Also Works For: General Manager
3. Other Positions Reporting To This Supervisor: Outside Services, Course Hosts, Golf Shop Attendants
4. Directly Supervises: Golf Shop Attendant, Outside service personnel, starters, course hosts as directed
5. Indirectly Supervises: Assistant Golf Professionals as directed

DIMENSIONS
WORK EXPERIENCE: 5+ years as Golf Profession and customer service experience
EDUCATION: High School Diploma or equivalent required. College degree preferred.
CERTIFICATION/LICENSE: PGA/LPGA Profession Certification completion required
BUDGET CONTROL/RESPONSIBILITY: Assist the Director of Golf with financial responsibilities. Assist with Kronos, and game plans.
SECURITY/CONFIDENTIALITY: Do not disclose or use any of the Confidential Information except as expressly authorized by the Company.
TRAINING: n/a
PERFORMANCE STANDARDS: Always performs using the highest work ethic standards.
WORKING CONDITIONS/ENVIRONMENT: Indoor and outdoor work

Mirror Lake Golf Club

Apply Now

Club Manager – The Clubs of Kingwood – Kingwood, Texas 155821

Apply Now

Club Manager

The Club Manager’s purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

The Club Manager is accountable for setting direction, allocating resources and ensuring execution in the Club.

Responsibilities

  • Maintain an active and positive involvement from the Board of Governors
  • Develop aggressive sales, marketing, and net revenue plans and direct successful implementation
  • Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings
  • Responsible for setting club goals, both qualitative and quantitative
  • Develop business and financial plans for club
  • Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream
  • Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
  • Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
  • Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
  • Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
  • Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
  • Actively participate in Club events, making use of significant personal contact as a means of gathering feedback
  • Ensure follow up on serious Member complaints/concerns quickly and effectively
  • Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level
  • Completing all required financial and administrative reporting/audits accurately and on time

Job Requirements

– A minimum of 5 years experience in Club management or related field

– Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred

– Previous F&B supervisory experience

– Previous sales experience is preferred

– Experience running multiple, high-volume outlets

The Clubs of Kingwood

Apply Now

General Manager – – Haymarket, Virginia 160918

Apply Now

General Manager

The General Manager’s purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

The General Manager is accountable for setting direction, allocating resources, and ensuring execution in the Club.

Responsibilities

  • Maintain an active and positive involvement from the Board of Governors
  • Develop aggressive sales, marketing, and net revenue plans and direct successful implementation
  • Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings
  • Responsible for setting club goals, both qualitative and quantitative
  • Develop business and financial plans for club
  • Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream
  • Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
  • Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
  • Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
  • Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
  • Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
  • Actively participate in Club events, making use of significant personal contact as a means of gathering feedback
  • Ensure follow up on serious Member complaints/concerns quickly and effectively
  • Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level
  • Completing all required financial and administrative reporting/audits accurately and on time

Job Requirements

– A minimum of 5 years experience in Club management or related field

– Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred

– Previous F&B supervisory experience

– Previous sales experience is preferred

Apply Now

Receptionist – Braemar Country Club – Tarzana, California 162482

Apply Now

Receptionist/Member Services

The Receptionist is responsible for greeting members/guests, answering the telephone, answering inquires, taking reservations, directing calls, and providing exceptional service to Members. The receptionist will act as an extension of the Member Relations, Membership, and Private Event departments in obtaining prospective Member & Guest referrals.

Responsibilities

  • Greet and direct Members and guests to proper area by name when possible
  • Administrative tasks are asked of this position to fill down periods

Job Requirements

– One year experience as a Receptionist, PBX Operator, Administrative, Concierge or Customer Service Agent

– Computer skills required. Good communication skills are a must

– Outgoing, friendly, and professional

– High school diploma or equivalent

Braemar Country Club

Apply Now

General Manager – Granite Bay Golf Club – Granite Bay, California 161477

Apply Now

General Manager

The General Manager’s purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

The General Manager is accountable for setting direction, allocating resources, and ensuring execution in the Club.

Responsibilities

  • Maintain an active and positive involvement from the Board of Governors
  • Develop aggressive sales, marketing, and net revenue plans and direct successful implementation
  • Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings
  • Responsible for setting club goals, both qualitative and quantitative
  • Develop business and financial plans for club
  • Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream
  • Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
  • Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
  • Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
  • Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
  • Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
  • Actively participate in Club events, making use of significant personal contact as a means of gathering feedback
  • Ensure follow up on serious Member complaints/concerns quickly and effectively
  • Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level
  • Completing all required financial and administrative reporting/audits accurately and on time

Job Requirements

– A minimum of 5 years experience in Club management or related field

– Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred

– Previous F&B supervisory experience

– Previous sales experience is preferred

Granite Bay Golf Club

Apply Now

Maintenance Course – Mission Hills Country Club – Rancho Mirage, California 156159

Apply Now

Golf Course Maintenance/Laborer

The Golf Course Maintenance and Laborer position works on the diverse range of activities involved in golf course maintenance and construction. They are responsible for semi-skilled grounds construction and maintenance work, and performs related tasks as required.

Responsibilities

  • Operates powered equipment in mowing golf course putting greens, aprons, tees, and rough
  • Operates edgers and trimmers
  • Grades and prepares a soil plant bed, lays sod, plants, vegetative material, and pulls weeds in bed
  • Changes cups and tee markers
  • Maintains Ball washers, water hazards, and bunkers
  • Operates light equipment in hauling materials and removing debris
  • Trims trees, prunes shrubbery, and cultivates shrubs and flowers
  • Assists in construction of new greens, tees, and fairways by grading, preparing soil and planting

Job Requirements

– 1 year experience in landscaping maintenance

– Able to understand and follow detailed written and oral instruction

– Local candidates only as this position does not offer relocation

– Must be able to work weekends and holidays

Mission Hills Country Club

Apply Now

Membership Coordinator – PGA National – Palm Beach Gardens, Florida 160617

Apply Now


Lessee Management, communication & reporting


Field resignation calls, establish reason for resigning, attempt to retain and tracking

Issuing Member cards


Lead for incoming requests for Promissory Note pay-outs, work with accounting to ensure policy 


Lead for annual dues billing resignation requests (in person, phone & email).  Administer through all systems


Walk Members through the online reservation system

Summer Member audit

Ad hoc projects as requested



  • Customer service experience

  • Administrative support experience

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Office to include Word, Excel and PowerPoint






Lessee Management, communication & reporting

Field resignation calls, establish reason for resigning, attempt to retain and tracking
Issuing Member cards

Lead for incoming requests for Promissory Note pay-outs, work with accounting to ensure policy

Lead for annual dues billing resignation requests (in person, phone & email). Administer through all systems

Walk Members through the online reservation system
Summer Member audit
Ad hoc projects as requested

– Customer service experience

– Administrative support experience

– Excellent verbal and written communication skills

– Proficient in Microsoft Office to include Word, Excel and PowerPoint

PGA National

Apply Now