General Manager- Monarch Country Club – Palm City, Florida 210606

Apply Now

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

The single indicator of a General Managers success is continued growth, achieved through effective marketing, sales, Member Relations and operational quality, as measured by growth in actual net Members, Adjusted EBITDA, Net Dues and Initiation Fees.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

The General Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following:

  1. To secure and maintain active, positive involvement from the Board of Governors by: sharing the &quotvision&quot for the Club and the means to achieve it gaining its support to build a culture of Member focus, quality and service soliciting input on specific issues which affect their Members reporting the &quotstate of the Club&quot on a regular basis through Board Meetings demonstrating respect and recognition for each Board Member in any contacts with the Club.
  2. Keeping the Board of Governors regularly informed as to the state of the Club through well-organized, documented and effective Board Meetings.
  3. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
  4. Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure clubs performance from each operating area to plan.
  5. Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  6. Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  7. Actively market Club Memberships, Member services and facilities to attract new Members and achieve revenue objectives.
  8. Identify programming opportunities for Member events in all operational areas, i.e., food beverage, /golf/tennis/athletic and other recreational facilities, as applicable, that satisfy on-going Member needs and implement to achieve revenue objectives. Actively utilize Member Committees and the Board of Governors.
  9. Develop departmental sales plan, in conjunction with the Department Heads and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting weekly sales meetings. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
  10. Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level. Personally contacting resigning Member to ascertain the reasons for resigning, with documentation.
  11. Works with the Director of GCM/Superintendent to ensure quality of course, maintaining of budget and compliance to company standards, as well as environmental regulation compliance.
  12. Ensure that the club meets all debt and lease term obligations, as applicable. Fiduciary responsibility to ensure that the club meets all contractual obligations.
  13. Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
  14. Completing all required financial and administrative reporting/audits accurately and on time through the Office Administrator (OA) and/or Regional Accounting Manager (RAM). Assuring all accounting practices are in compliance with GAAP and ClubCorps established accounting policies and procedures.
  15. Directing the OA to effectively manage accounts receivable and collections. Assist with collections that escalate to suspension.
  16. Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting.
  17. Coordinating the People Strategy needs from each Club operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition and training objectives
  18. Recruit, select, develop and continually evaluate a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition, while achieve departmental revenue objectives and net margins.
  19. Create a motivating work environment, centered upon teamwork and mutual respect that is expected to focus upon Member and Employee Partner Satisfaction, while exceeding the Clubs revenue objectives.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.
  13. Manage time effectively.
  14. Maintaining an &quotopen door&quot and providing a forum for Employee Partners to voice concerns and provide input in confidence and without fear of reprisals.

 

 

  • WORK EXPERIENCE: 5+ years in club mgt or related field
  • EDUCATION: Bachelors Degree – In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification
  • CERTIFICATION/LICENSE: Certified as GM by Regional Staff.
  • BUDGET CONTROL/RESPONSIBILITY: Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • SECURITY/CONFIDENTIALITY: Deals with highly confidential material (ie. Member/Employee Data)
  • TRAINING:
  • PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
  • WORKING CONDITIONS/ENVIRONMENT: Professional indoor office/club environment.

Apply Now

210606
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210606

Membership Retention Coordinator- PGA National – Palm Beach Gardens, Florida 210640

Apply Now

First impressions!  Be the “forward face” to those walking or phoning in and direct them appropriately.

Take the lead with incoming requests for Promissory Note updates, work with Accounting to ensure policy.

Be the lead for Annual Dues Billing resignation requests, walk Members through their options and follow through.

Lessee management, communication and reporting.

Walk Members through carious online systems.

Answer Member questions as they come up, Issue Member cards

Summer Member audit.

Assist the team where necessary.

Ad hoc projects as requested.
 
Qualifications

Administrative support / customer service

Excellent verbal and written communication skills

Proficient in Microsoft Office including Word, Excel and Power Point
 

 

 

 

 

Apply Now

210640
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210640

Assistant Administrative Club- Firestone Country Club – Akron, Ohio 210483

Apply Now

This position is full-time position from April – October and will become part-time during the off season.

  • Coordinate travel for Club Managers
  • Prepare expense reports and purchase requisitions
  • Office Supply negotiation and ordering
  • Prime coordination of IT support with outside IT vendors
  • General office duties as needed
  • Support of Membership Director spreadsheets and support tools
  • Build cross-functional relationships between departments
  • 3+ years of experience providing administrative support to 1 or more executives
  • 3+ years of experience coordinating travel logistics on behalf of 1 or more executives
  • 3+ years of calendar management and expense report management experience for 1 or more executives
  • Experience prioritizing multiple projects
  • Experience with Microsoft Office

Apply Now

210483
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210483

General Manager- The Ridge Club – Sandwich, Massachusetts 210417

Apply Now

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

The single indicator of a General Managers success is continued growth, achieved through effective marketing, sales, Member Relations and operational quality, as measured by growth in actual net Members, Adjusted EBITDA, Net Dues and Initiation Fees.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

The General Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following:

  1. To secure and maintain active, positive involvement from the Board of Governors by: sharing the &quotvision&quot for the Club and the means to achieve it gaining its support to build a culture of Member focus, quality and service soliciting input on specific issues which affect their Members reporting the &quotstate of the Club&quot on a regular basis through Board Meetings demonstrating respect and recognition for each Board Member in any contacts with the Club.
  2. Keeping the Board of Governors regularly informed as to the state of the Club through well-organized, documented and effective Board Meetings.
  3. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
  4. Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure clubs performance from each operating area to plan.
  5. Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  6. Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  7. Actively market Club Memberships, Member services and facilities to attract new Members and achieve revenue objectives.
  8. Identify programming opportunities for Member events in all operational areas, i.e., food beverage, /golf/tennis/athletic and other recreational facilities, as applicable, that satisfy on-going Member needs and implement to achieve revenue objectives. Actively utilize Member Committees and the Board of Governors.
  9. Develop departmental sales plan, in conjunction with the Department Heads and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting weekly sales meetings. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
  10. Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level. Personally contacting resigning Member to ascertain the reasons for resigning, with documentation.
  11. Works with the Director of GCM/Superintendent to ensure quality of course, maintaining of budget and compliance to company standards, as well as environmental regulation compliance.
  12. Ensure that the club meets all debt and lease term obligations, as applicable. Fiduciary responsibility to ensure that the club meets all contractual obligations.
  13. Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
  14. Completing all required financial and administrative reporting/audits accurately and on time through the Office Administrator (OA) and/or Regional Accounting Manager (RAM). Assuring all accounting practices are in compliance with GAAP and ClubCorps established accounting policies and procedures.
  15. Directing the OA to effectively manage accounts receivable and collections. Assist with collections that escalate to suspension.
  16. Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting.
  17. Coordinating the People Strategy needs from each Club operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition and training objectives
  18. Recruit, select, develop and continually evaluate a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition, while achieve departmental revenue objectives and net margins.
  19. Create a motivating work environment, centered upon teamwork and mutual respect that is expected to focus upon Member and Employee Partner Satisfaction, while exceeding the Clubs revenue objectives.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.
  13. Manage time effectively.
  14. Maintaining an &quotopen door&quot and providing a forum for Employee Partners to voice concerns and provide input in confidence and without fear of reprisals.

 

 

  • WORK EXPERIENCE: 5+ years in club mgt or related field
  • EDUCATION: Bachelors Degree – In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification
  • CERTIFICATION/LICENSE: Certified as GM by Regional Staff.
  • BUDGET CONTROL/RESPONSIBILITY: Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • SECURITY/CONFIDENTIALITY: Deals with highly confidential material (ie. Member/Employee Data)
  • TRAINING:
  • PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
  • WORKING CONDITIONS/ENVIRONMENT: Professional indoor office/club environment.

Apply Now

210417
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210417

General Manager- Cherry Valley Country Club – Skillman, New Jersey 210194

Apply Now

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

The single indicator of a General Managers success is continued growth, achieved through effective marketing, sales, Member Relations and operational quality, as measured by growth in actual net Members, Adjusted EBITDA, Net Dues and Initiation Fees.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

The General Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following:

  1. To secure and maintain active, positive involvement from the Board of Governors by: sharing the &quotvision&quot for the Club and the means to achieve it gaining its support to build a culture of Member focus, quality and service soliciting input on specific issues which affect their Members reporting the &quotstate of the Club&quot on a regular basis through Board Meetings demonstrating respect and recognition for each Board Member in any contacts with the Club.
  2. Keeping the Board of Governors regularly informed as to the state of the Club through well-organized, documented and effective Board Meetings.
  3. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
  4. Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure clubs performance from each operating area to plan.
  5. Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  6. Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  7. Actively market Club Memberships, Member services and facilities to attract new Members and achieve revenue objectives.
  8. Identify programming opportunities for Member events in all operational areas, i.e., food beverage, /golf/tennis/athletic and other recreational facilities, as applicable, that satisfy on-going Member needs and implement to achieve revenue objectives. Actively utilize Member Committees and the Board of Governors.
  9. Develop departmental sales plan, in conjunction with the Department Heads and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting weekly sales meetings. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
  10. Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level. Personally contacting resigning Member to ascertain the reasons for resigning, with documentation.
  11. Works with the Director of GCM/Superintendent to ensure quality of course, maintaining of budget and compliance to company standards, as well as environmental regulation compliance.
  12. Ensure that the club meets all debt and lease term obligations, as applicable. Fiduciary responsibility to ensure that the club meets all contractual obligations.
  13. Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
  14. Completing all required financial and administrative reporting/audits accurately and on time through the Office Administrator (OA) and/or Regional Accounting Manager (RAM). Assuring all accounting practices are in compliance with GAAP and ClubCorps established accounting policies and procedures.
  15. Directing the OA to effectively manage accounts receivable and collections. Assist with collections that escalate to suspension.
  16. Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting.
  17. Coordinating the People Strategy needs from each Club operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition and training objectives
  18. Recruit, select, develop and continually evaluate a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition, while achieve departmental revenue objectives and net margins.
  19. Create a motivating work environment, centered upon teamwork and mutual respect that is expected to focus upon Member and Employee Partner Satisfaction, while exceeding the Clubs revenue objectives.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.
  13. Manage time effectively.
  14. Maintaining an &quotopen door&quot and providing a forum for Employee Partners to voice concerns and provide input in confidence and without fear of reprisals.

 

 

  • WORK EXPERIENCE: 5+ years in club mgt or related field
  • EDUCATION: Bachelors Degree – In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification
  • CERTIFICATION/LICENSE: Certified as GM by Regional Staff.
  • BUDGET CONTROL/RESPONSIBILITY: Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • SECURITY/CONFIDENTIALITY: Deals with highly confidential material (ie. Member/Employee Data)
  • TRAINING:
  • PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
  • WORKING CONDITIONS/ENVIRONMENT: Professional indoor office/club environment.

Apply Now

210194
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210194

Manager Office- Eagle Watch Golf Club – Woodstock, Georgia 209911

Apply Now

Office Manager

The Office Manager is responsible for several duties pertaining to the daily operational functions at the Club and providing assistance to the senior staff at the Club. Responsibilities to include: Accounts Receivables, Accounts Payables and HR Clerical duties.

Responsibilities:

  • Perform all duties pertaining to the daily revenue reconciliation and cash deposit activity including reconciling POS systems to Oracle, posting payments, cash receipts,and credit card charges and payments.
  • Process bi-weekly payroll from entry to closing.
  • Responsible for monitoring commission and bonus payouts
  • Responsible for vendor reconciliations, bad debt calls and collections.
  • Perform System access maintenance and monitoring.
  • Print and distribute weekly/periodic financial packets and/or Club reports to General Manger and Dept. Heads.
  • Review Membership applications for completeness and assurance with program/legal requirements.
  • Miscellaneous office manager responsibilities (Supply orders, system maintenance, etc).
  • Assist Dept. Heads with Payroll/Benefit processing and questions.

Job Requirements

  • High School Degree or equivalent, required.
  • 2+ years previous accounting experience, required.
  • Previous Club/Hospitality experience, preferred.

Apply Now

209911
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209911

General Manager- Town Point Club – Norfolk, Virginia 209883

Apply Now

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

The single indicator of a General Managers success is continued growth, achieved through effective marketing, sales, Member Relations and operational quality, as measured by growth in actual net Members, Adjusted EBITDA, Net Dues and Initiation Fees.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

The General Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following:

  1. To secure and maintain active, positive involvement from the Board of Governors by: sharing the &quotvision&quot for the Club and the means to achieve it gaining its support to build a culture of Member focus, quality and service soliciting input on specific issues which affect their Members reporting the &quotstate of the Club&quot on a regular basis through Board Meetings demonstrating respect and recognition for each Board Member in any contacts with the Club.
  2. Keeping the Board of Governors regularly informed as to the state of the Club through well-organized, documented and effective Board Meetings.
  3. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
  4. Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure clubs performance from each operating area to plan.
  5. Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  6. Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  7. Actively market Club Memberships, Member services and facilities to attract new Members and achieve revenue objectives.
  8. Identify programming opportunities for Member events in all operational areas, i.e., food beverage, /golf/tennis/athletic and other recreational facilities, as applicable, that satisfy on-going Member needs and implement to achieve revenue objectives. Actively utilize Member Committees and the Board of Governors.
  9. Develop departmental sales plan, in conjunction with the Department Heads and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting weekly sales meetings. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
  10. Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level. Personally contacting resigning Member to ascertain the reasons for resigning, with documentation.
  11. Works with the Director of GCM/Superintendent to ensure quality of course, maintaining of budget and compliance to company standards, as well as environmental regulation compliance.
  12. Ensure that the club meets all debt and lease term obligations, as applicable. Fiduciary responsibility to ensure that the club meets all contractual obligations.
  13. Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
  14. Completing all required financial and administrative reporting/audits accurately and on time through the Office Administrator (OA) and/or Regional Accounting Manager (RAM). Assuring all accounting practices are in compliance with GAAP and ClubCorps established accounting policies and procedures.
  15. Directing the OA to effectively manage accounts receivable and collections. Assist with collections that escalate to suspension.
  16. Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting.
  17. Coordinating the People Strategy needs from each Club operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition and training objectives
  18. Recruit, select, develop and continually evaluate a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition, while achieve departmental revenue objectives and net margins.
  19. Create a motivating work environment, centered upon teamwork and mutual respect that is expected to focus upon Member and Employee Partner Satisfaction, while exceeding the Clubs revenue objectives.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.
  13. Manage time effectively.
  14. Maintaining an &quotopen door&quot and providing a forum for Employee Partners to voice concerns and provide input in confidence and without fear of reprisals.

 

 

  • WORK EXPERIENCE: 5+ years in club mgt or related field
  • EDUCATION: Bachelors Degree – In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification
  • CERTIFICATION/LICENSE: Certified as GM by Regional Staff.
  • BUDGET CONTROL/RESPONSIBILITY: Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • SECURITY/CONFIDENTIALITY: Deals with highly confidential material (ie. Member/Employee Data)
  • TRAINING:
  • PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
  • WORKING CONDITIONS/ENVIRONMENT: Professional indoor office/club environment.

Apply Now

209883
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209883

General Manager- Tampa Palms Golf Country Club – Tampa, Florida 209645

Apply Now

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

The single indicator of a General Managers success is continued growth, achieved through effective marketing, sales, Member Relations and operational quality, as measured by growth in actual net Members, Adjusted EBITDA, Net Dues and Initiation Fees.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

The General Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following:

  1. To secure and maintain active, positive involvement from the Board of Governors by: sharing the &quotvision&quot for the Club and the means to achieve it gaining its support to build a culture of Member focus, quality and service soliciting input on specific issues which affect their Members reporting the &quotstate of the Club&quot on a regular basis through Board Meetings demonstrating respect and recognition for each Board Member in any contacts with the Club.
  2. Keeping the Board of Governors regularly informed as to the state of the Club through well-organized, documented and effective Board Meetings.
  3. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
  4. Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure clubs performance from each operating area to plan.
  5. Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  6. Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  7. Actively market Club Memberships, Member services and facilities to attract new Members and achieve revenue objectives.
  8. Identify programming opportunities for Member events in all operational areas, i.e., food beverage, /golf/tennis/athletic and other recreational facilities, as applicable, that satisfy on-going Member needs and implement to achieve revenue objectives. Actively utilize Member Committees and the Board of Governors.
  9. Develop departmental sales plan, in conjunction with the Department Heads and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting weekly sales meetings. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
  10. Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level. Personally contacting resigning Member to ascertain the reasons for resigning, with documentation.
  11. Works with the Director of GCM/Superintendent to ensure quality of course, maintaining of budget and compliance to company standards, as well as environmental regulation compliance.
  12. Ensure that the club meets all debt and lease term obligations, as applicable. Fiduciary responsibility to ensure that the club meets all contractual obligations.
  13. Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
  14. Completing all required financial and administrative reporting/audits accurately and on time through the Office Administrator (OA) and/or Regional Accounting Manager (RAM). Assuring all accounting practices are in compliance with GAAP and ClubCorps established accounting policies and procedures.
  15. Directing the OA to effectively manage accounts receivable and collections. Assist with collections that escalate to suspension.
  16. Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting.
  17. Coordinating the People Strategy needs from each Club operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition and training objectives
  18. Recruit, select, develop and continually evaluate a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition, while achieve departmental revenue objectives and net margins.
  19. Create a motivating work environment, centered upon teamwork and mutual respect that is expected to focus upon Member and Employee Partner Satisfaction, while exceeding the Clubs revenue objectives.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.
  13. Manage time effectively.
  14. Maintaining an &quotopen door&quot and providing a forum for Employee Partners to voice concerns and provide input in confidence and without fear of reprisals.

 

 

  • WORK EXPERIENCE: 5+ years in club mgt or related field
  • EDUCATION: Bachelors Degree – In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification
  • CERTIFICATION/LICENSE: Certified as GM by Regional Staff.
  • BUDGET CONTROL/RESPONSIBILITY: Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • SECURITY/CONFIDENTIALITY: Deals with highly confidential material (ie. Member/Employee Data)
  • TRAINING:
  • PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
  • WORKING CONDITIONS/ENVIRONMENT: Professional indoor office/club environment.

Apply Now

209645
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209645

General Manager- GCC MidAtlantic – Richmond, Virginia 208878

Apply Now

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

The single indicator of a General Managers success is continued growth, achieved through effective marketing, sales, Member Relations and operational quality, as measured by growth in actual net Members, Adjusted EBITDA, Net Dues and Initiation Fees.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

The General Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following:

  1. To secure and maintain active, positive involvement from the Board of Governors by: sharing the &quotvision&quot for the Club and the means to achieve it gaining its support to build a culture of Member focus, quality and service soliciting input on specific issues which affect their Members reporting the &quotstate of the Club&quot on a regular basis through Board Meetings demonstrating respect and recognition for each Board Member in any contacts with the Club.
  2. Keeping the Board of Governors regularly informed as to the state of the Club through well-organized, documented and effective Board Meetings.
  3. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
  4. Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure clubs performance from each operating area to plan.
  5. Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  6. Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  7. Actively market Club Memberships, Member services and facilities to attract new Members and achieve revenue objectives.
  8. Identify programming opportunities for Member events in all operational areas, i.e., food beverage, /golf/tennis/athletic and other recreational facilities, as applicable, that satisfy on-going Member needs and implement to achieve revenue objectives. Actively utilize Member Committees and the Board of Governors.
  9. Develop departmental sales plan, in conjunction with the Department Heads and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting weekly sales meetings. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
  10. Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level. Personally contacting resigning Member to ascertain the reasons for resigning, with documentation.
  11. Works with the Director of GCM/Superintendent to ensure quality of course, maintaining of budget and compliance to company standards, as well as environmental regulation compliance.
  12. Ensure that the club meets all debt and lease term obligations, as applicable. Fiduciary responsibility to ensure that the club meets all contractual obligations.
  13. Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
  14. Completing all required financial and administrative reporting/audits accurately and on time through the Office Administrator (OA) and/or Regional Accounting Manager (RAM). Assuring all accounting practices are in compliance with GAAP and ClubCorps established accounting policies and procedures.
  15. Directing the OA to effectively manage accounts receivable and collections. Assist with collections that escalate to suspension.
  16. Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting.
  17. Coordinating the People Strategy needs from each Club operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition and training objectives
  18. Recruit, select, develop and continually evaluate a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition, while achieve departmental revenue objectives and net margins.
  19. Create a motivating work environment, centered upon teamwork and mutual respect that is expected to focus upon Member and Employee Partner Satisfaction, while exceeding the Clubs revenue objectives.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.
  13. Manage time effectively.
  14. Maintaining an &quotopen door&quot and providing a forum for Employee Partners to voice concerns and provide input in confidence and without fear of reprisals.

 

 

  • WORK EXPERIENCE: 5+ years in club mgt or related field
  • EDUCATION: Bachelors Degree – In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification
  • CERTIFICATION/LICENSE: Certified as GM by Regional Staff.
  • BUDGET CONTROL/RESPONSIBILITY: Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • SECURITY/CONFIDENTIALITY: Deals with highly confidential material (ie. Member/Employee Data)
  • TRAINING:
  • PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
  • WORKING CONDITIONS/ENVIRONMENT: Professional indoor office/club environment.

Apply Now

208878
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208878

Manager Office- Tower Club Tysons Corner The – Vienna, Virginia 209396

Apply Now

Office Manager

The Office Manager is responsible for several duties pertaining to the daily operational functions at the Club and providing assistance to the senior staff at the Club. Responsibilities to include: Accounts Receivables, Accounts Payables and HR Clerical duties.

Responsibilities:

  • Perform all duties pertaining to the daily revenue reconciliation and cash deposit activity including reconciling POS systems to Oracle, posting payments, cash receipts,and credit card charges and payments.
  • Process bi-weekly payroll from entry to closing.
  • Responsible for monitoring commission and bonus payouts
  • Responsible for vendor reconciliations, bad debt calls and collections.
  • Perform System access maintenance and monitoring.
  • Print and distribute weekly/periodic financial packets and/or Club reports to General Manger and Dept. Heads.
  • Review Membership applications for completeness and assurance with program/legal requirements.
  • Miscellaneous office manager responsibilities (Supply orders, system maintenance, etc).
  • Assist Dept. Heads with Payroll/Benefit processing and questions.

Job Requirements

  • High School Degree or equivalent, required.
  • 2+ years previous accounting experience, required.
  • Previous Club/Hospitality experience, preferred.

Apply Now

209396
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209396

Administrative Assistant- Arizona Stadium Club – Tucson, Arizona 209064

Apply Now

Administrative Assistant

The Arizona Sands Club is seeking an experienced Administrative Assistant to provide administrative support to the Membership Team, Private Events Department, and the Office Manager. This person would be responsible for managing multiple projects and prioritizing time and meetings. 

Essential Functions:

  • Providing administrative support to the Membership directors by learning Salesforce and entering all information needed into the program in a timely fashion as well as filing, editing, and proofreading.  
  • Providing administrative support to the Private Events Department by processing files, ensuring proper processing of payments and credits to members and guests. 
  • Providing administrative support to the Office Manager by processing New Membership records, filing, and processing of New Hire paperwork.

The responsibilities of this position will change from day to day and will require someone who is flexible and able to think on their feet.  This person will be responsible for juggling multiple tasks across three departments to support the executive team.  

Job Requirements:

  • At least 3 years experience in an Administrative Support function. 
  • Experience working with Microsoft Word, Excel, and Powerpoint.
  • Knowledge of Salesforce is a plus
  • Good communication skills
  • Proven interpersonal skills
  • Must demonstrate motivation, efficiency, and dedication to the team.
  • Able to complete the job with minimal supervision and instruction. 
  • Self-motivated with high energy and a positive attitude
  • Strong organizational skills
  • Team player who is flexible and is able to handle stress.

Apply Now

209064
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209064

General Manager- CCA Dom Ops – GCC West – Irving, Texas 208874

Apply Now

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

The single indicator of a General Managers success is continued growth, achieved through effective marketing, sales, Member Relations and operational quality, as measured by growth in actual net Members, Adjusted EBITDA, Net Dues and Initiation Fees.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

The General Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following:

  1. To secure and maintain active, positive involvement from the Board of Governors by: sharing the &quotvision&quot for the Club and the means to achieve it gaining its support to build a culture of Member focus, quality and service soliciting input on specific issues which affect their Members reporting the &quotstate of the Club&quot on a regular basis through Board Meetings demonstrating respect and recognition for each Board Member in any contacts with the Club.
  2. Keeping the Board of Governors regularly informed as to the state of the Club through well-organized, documented and effective Board Meetings.
  3. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
  4. Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure clubs performance from each operating area to plan.
  5. Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  6. Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  7. Actively market Club Memberships, Member services and facilities to attract new Members and achieve revenue objectives.
  8. Identify programming opportunities for Member events in all operational areas, i.e., food beverage, /golf/tennis/athletic and other recreational facilities, as applicable, that satisfy on-going Member needs and implement to achieve revenue objectives. Actively utilize Member Committees and the Board of Governors.
  9. Develop departmental sales plan, in conjunction with the Department Heads and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting weekly sales meetings. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
  10. Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level. Personally contacting resigning Member to ascertain the reasons for resigning, with documentation.
  11. Works with the Director of GCM/Superintendent to ensure quality of course, maintaining of budget and compliance to company standards, as well as environmental regulation compliance.
  12. Ensure that the club meets all debt and lease term obligations, as applicable. Fiduciary responsibility to ensure that the club meets all contractual obligations.
  13. Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
  14. Completing all required financial and administrative reporting/audits accurately and on time through the Office Administrator (OA) and/or Regional Accounting Manager (RAM). Assuring all accounting practices are in compliance with GAAP and ClubCorps established accounting policies and procedures.
  15. Directing the OA to effectively manage accounts receivable and collections. Assist with collections that escalate to suspension.
  16. Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting.
  17. Coordinating the People Strategy needs from each Club operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition and training objectives
  18. Recruit, select, develop and continually evaluate a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition, while achieve departmental revenue objectives and net margins.
  19. Create a motivating work environment, centered upon teamwork and mutual respect that is expected to focus upon Member and Employee Partner Satisfaction, while exceeding the Clubs revenue objectives.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.
  13. Manage time effectively.
  14. Maintaining an &quotopen door&quot and providing a forum for Employee Partners to voice concerns and provide input in confidence and without fear of reprisals.

 

 

  • WORK EXPERIENCE: 5+ years in club mgt or related field
  • EDUCATION: Bachelors Degree – In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification
  • CERTIFICATION/LICENSE: Certified as GM by Regional Staff.
  • BUDGET CONTROL/RESPONSIBILITY: Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • SECURITY/CONFIDENTIALITY: Deals with highly confidential material (ie. Member/Employee Data)
  • TRAINING:
  • PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
  • WORKING CONDITIONS/ENVIRONMENT: Professional indoor office/club environment.

Apply Now

208874
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208874

Club Manager- The Hills of Lakeway – Austin, Texas 208907

Apply Now

The Club Manager reports directly to the General Manager and is a department head position. This position provides a unique, hands-on opportunity to learn the requisite skills to become a successful leader within the organization. Key responsibilities of the Club Manager include maintaining exceptional Member relations and club facilities by creating a quality environment through staffing, programming, service operations and maintenance. S/he will develop aggressive sales, marketing and revenue plans and direct successful implementation working hand in hand with the General Manager for departments such as, but not limited to, Member Relations, FB operations, Culinary, Golf Operations, Membership sales, Private Event Sales, event programming, sports amenities such as tennis and fitness and the management, promotion and maintenance of those areas, Member and Board relations and financial management and others as assigned.

Reports Directly To: General Manager, also reporting to Regional Director FB. Directly Supervises all food and beverage staff, front, and heart of the house. Indirectly Supervises: staff in other departments such as House Maintenance, etc.

Day to Day:

  • The Club Manager participates with the General Manager in preparing an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs.
  • Responsible for promoting the Club while providing quality service and maintaining a high level of professionalism to the Members and guests of the club.
  • Translate Member needs and desires into Club programming. Design, coordinate and facilitate the Clubs Social Offerings, including working with department heads to complete and implement one unified annual Club calendar of Member events in alignment with the identified needs and desires of Members and guests. Responsible for weekly analysis of improved retention ideas and/or modifications and update quarterly and monthly calendars produced, as information becomes more relevant and detailed, Events should drive usage and retention.
  • Work with the Member committees to develop and implement Member activities and events as well as identify other opportunities for Member events and services, such as food and beverage and/or golf, or other key areas that satisfy on-going Member needs and implement to achieve revenue objectives.
  • Works closely with other Department Heads such as Membership Director, and Private Event Director to provide direction and input on all matters relating to operations, for their specific areas.
  • Responsible for leading the sales team(s) towards achievement of both Membership and Private Event Departments sales plan, goals and objectives following all guidelines, policies and procedures.
  • Drive Operating Revenue &ndash Enhance the sales culture
    1. Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas.
      1. Create a sales TEAM &ndash Net sales versus operations
      2. Create sales discipline &ndash formal one on one meetings weekly
      3. Private Event revenue &ndash know and own targets
      4. Foster sales creativity &ndash Keep it fresh and inspire revenue growth
  • Ensure all expense control systems are in place with close monitoring of all assigned department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  • Communicate with Members on both a group and individual basis to ensure the club is exceeding their expectations.
  • Direct the recruitment, selection, training, development, coaching and performance management, as applicable, of qualified staff of Service Excellence Employee Partners to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
  • As applicable, responsible for the scheduling and/or directing the scheduling of all applicable personnel and the budgeting of labor costs. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the time are accurate by both the employee and the supervisor. Ensure employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
  • Attend and lead as required all Department Head staff meetings and sales meetings
  • Partner with fellow Employee Partners to provide the three steps of service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
  • Be visible in the Club during peak operating hours. Meet and greet Members and guests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Responsible for conduct oneself as a representative for the Companys management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
    Apply initiative to achieve personal/professional growth as a member of the Companys management team and maintain professional certifications as they may apply to the specific product line.
  • Lead and motivate others to achieve expected outcomes.
  • Manage time effectively.
  • Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  • Ability to communicate effectively with proper grammar.
  • Ability to work well under pressure, coordinating multiple tasks at any given time
  • Ability to focus attention on detail.
  • Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.
  • Attendance at daily line-up and participating as requested.

 

About you:

  • 5+ years in Club management or related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Responsible for up to million to multi-million-dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

208907
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208907