Reservations Agent- Firestone Country Club – Akron, Ohio 208960

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By striving to exceed our Members expectations, we remain relevant to the Members and to the company.

Responsibilities

  • To always maintain a helpful, pleasant, happy demeanor during conversations with Members and to maintain a true servant’s heart.
  • Responds to and ensures the timely completion of reservations in a friendly, efficient and accurate manner.
  • Responds to general inquiries for information, requiring tact, polite demeanor, and knowledge of overall club. 
  • Responds to Club inquiries from all levels, including management.
Job Qualifications

  • Must have a true willingness to want to please, a true servants heart
  • Ability to always maintain a helpful, pleasant, happy demeanor during conversations with Members
  • Ability to use flexible thinking in unique situations pertaining to offering Members additional services in the market they will be visiting.
  • Ability to adapt to an ever-changing work environment as services, benefits, and programs are always being added and modified to be more desirable for our Members
  • Good computer keying skills
  • Moderate PC skills including knowledge of spreadsheet and word processing applications
  • Strong oral and written communication skills
  • Self-motivated, patient, and independent worker
  • Two years experience in Customer Service environment
  • One year PC experience; Lotus Notes, Microsoft office
  • Prior experience in Call Center preferred
  • High School Degree
  • Customer Service/Call Center Experience

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208960
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/208960