Restaurant Manager- Seville Golf Country Club – Gilbert, Arizona 210681

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

210681
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210681

Restaurant Manager- Santa Rosa Country Club – Santa Rosa, California 210651

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

210651
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210651

Restaurant Manager- Metropolitan Club Chicago – Chicago, Illinois 210577

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

210577
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210577

Restaurant Manager- Piedmont Club GCC – Haymarket, Virginia 210555

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

210555
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210555

Restaurant Manager- Arizona Stadium Club – Tucson, Arizona 210160

Apply Now

 

The Director of Restaurants primary purpose is to oversee the daily food and beverage operations in support of the Director of Food Beverage. Ensure all food and beverage operations and Member services are coordinated to exceed Member expectations while driving initiatives to achieve the Club’s revenue and profit objectives. This position will work closely with the Director of Food Beverage and Executive Chef to ensure the standards of service and safety guidelines are met.

The benchmarks for a successful Director of Restaurants are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assist the Food and Beverage Director in achieving annual sales and profit in overall Front of House operations while exceeding Member expectations through strong leadership and management skills.

Also responsible for assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage. Directly Supervises all front of house food and beverage staff.

Day to Day:

Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.

Complete scheduled inventories and ensure proper administration processes are followed

Responsible for Front of house scheduling and ensure that they meet budgeted labor targets

Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.

Work with the Member committees to develop and implement Member activities and events.

Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.

Collaborate with the Food and Beverage team to create and implement new ideas

Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff

Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.

Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.

Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.

Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Club’s revenue objectives.

Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.

Responsible for the scheduling of all service personnel. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.

Attend all Department Head staff meetings, Food Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.

Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.

Executes all menus, promotions, and programs as outlined by the Director of Food Beverage in accordance with Club standards.

Ensures that daily walkthroughs are being conducted in all Front of House areas

 

All the other stuff we do:

Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.

Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.

Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.

Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.

In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 5+ years in Club management or related field in Food Beverage Industry.
  • Bachelor’s Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

210160
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210160

Restaurant Manager- Coto De Caza Golf Racquet Club – Coto de Caza, California 209844

Apply Now

As the El Molino manager you are responsible for all aspects of the management of restaurant. This leader will oversee all staff and report directly to the Director of Food & Beverage. The El Molino Manager will coordinate the planning, organization and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication & awareness, member service & satisfaction, food quality and sanitation.

  • – Interview, select, train, supervise, counsel and discipline restaurant team members for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the team members, such as house count and menu changes. Schedule and direct team members in their work assignments.
  • Interact positively with members promoting Club facilities and services while developing long term relationships. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain communication with all departments to ensure customer service needs are met.
  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
  • Maintain profitability of outlet to support overall Club operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.
  • Provide direct service to members as needed, including, but not limited to, serving tables, bussing tables, seating and general clerical/cashier duties.

What are we looking for?

Specifically, We Look For Demonstration Of These Values

  • -Hospitality – We are passionate about delivering exceptional member experiences.
  • Integrity – We do the right thing, all the time.
  • Leadership – We are leaders in our industry and in our communities.
  • Teamwork – We are team players in everything we do.
  • Ownership – We are the owners of our actions and decisions.
  • Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Member Focus
  • Adaptability

Apply Now

209844
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209844

Restaurant Manager- Stonehenge Golf Country Club – Richmond, Virginia 210022

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

210022
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/210022

Restaurant Manager- Windermere Golf Club – Cumming, Georgia 209914

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

209914
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209914

Restaurant Manager- Tampa Palms Golf Country Club – Tampa, Florida 209845

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

209845
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209845

Restaurant Manager- Tower Club – Dallas – Dallas, Texas 209763

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

209763
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209763

Restaurant Manager- Belmont Country Club – Ashburn, Virginia 209095

Apply Now

 

The Restaurant Manager primary purpose is to oversee the daily food and beverage operations in support of the Director of Food Beverage. Ensure all food and beverage operations and Member services are coordinated to exceed Member expectations, while driving initiatives to achieve the Club’s revenue and profit objectives. This position will work closely with the Director of Food Beverage and Executive Chef to ensure the standards of service and safety guidelines are met.

 

The benchmarks for a successful Director of Restaurants are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assist the Food and Beverage Director in achieving annual sales and profit in overall Front of House operations while exceeding Member expectations through strong leadership and management skills.

 

Also responsible for assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

 

Reports Directly To: Director of Food and Beverage. Directly Supervises all front of house food and beverage staff.

 

Day to Day:

 

• Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.

• Complete scheduled inventories and ensure proper administration processes are followed

• Responsible for Front of house scheduling and ensure that they meet budgeted labor targets

• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.

• Work with the Member committees to develop and implement Member activities and events.

• Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.

• Collaborate with the Food and Beverage team to create and implement new ideas

• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff

• Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.

• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.

• Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.

• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Club’s revenue objectives.

• Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.

• Responsible for the scheduling of all service personnel. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.

• Attend all Department Head staff meetings, Food Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.

• Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.

• Executes all menus, promotions, and programs as outlined by the Director of Food Beverage in accordance with Club standards.

• Ensures that daily walkthroughs are being conducted in all Front of House areas

 

All the other stuff we do:

• Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

• Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.

• Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.

• Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.

• Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.

• In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 5+ years in Club management or related field in Food Beverage Industry.
  • Bachelor’s Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

209095
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209095

Restaurant Manager- Tower Club – Dallas – , Texas 209037

Apply Now

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

 

The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly Supervises all front of house food staff.

Day to Day:

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Accurately execute Member/Guest orders and requests in a timely fashion.
  • Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
  • As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
  • As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.

About you:

  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.

Apply Now

209037
https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/209037