Vice President of Membership – Stadium Club Division – Corporate Office – Dallas, Texas 158837

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ClubCorp, the largest owner and operator of private clubs nationwide, has operated for more than 63 years with the central purpose of Building Relationships and Enriching Lives® and is relentless in its pursuit of providing extraordinary experiences, meaningful connections, shared passions and memorable moments for its members and employees. Bringing people together is our passion. We are a community and lifestyle for golfers, thought leaders, foodies, dynamic women, young executives, and families. We are seeking to fill a Vice President of Membership position based in Orlando or Dallas. This position supports the Stadium Club Division.


The Vice President of Membership (VPM) is accountable for attaining total membership revenue budget for his/her clubs for a specific region with the primary goal of increasing new sales and decreasing member attrition. This is a dual role with an emphasis on sales management as well as retention/member experience. The areas of focus include product and pricing strategies, prospecting and lead generation, recruitment, selection, and training. The VPM is responsible for motivating, leading, growing a sales and member experience team, and working with the General Managers and other Department Heads. The position reports to the Chief Revenue Officer and partners with the Senior Vice President of Operations. 

Essential Responsibilities: 
  • Responsible for the recruitment and selection of the Membership team and Member Experience team and onboarding new hires based on company standards and processes

  • Develop and implement training for sales and retention with club level Membership, Member Experience and Operations team and provide leadership to improve overall financial performance
  • In-depth involvement with the development and approval of club pricing strategies, membership offerings, and new member and sponsor incentives
  • Responsible for developing and implementing lead generation, retention, and marketing strategies on a national, regional and club level basis
  • Create an environment that leverages team synergies and produces a proactive culture
  • Provide acknowledgment and recognition to inspire continual improvement of the Membership team and Member Experience team
  • Utilize company measurement systems to effectively analyze and manage company performance for membership sales and retention
  • Verify that all clubs have compelling and relevant programming and communication strategy for driving increased sales and retention
  • Ensure the execution of relevant and engaging Member experiences specific to Club WeAre and ClubLife expectations
  • Verify that all clubs are implementing a thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member story
  • Responsible for the communication of performance and key strategies on a national, regional and club level through conference calls and meetings
  • Analyzing sales and retention trends to identify areas of opportunities for adjustment

 

Qualifications


– Bachelor’s degree

– Minimum 5 years sales management experience

– Ability to inspire sales personnel and create a team sales culture

– Outstanding written, verbal, and interpersonal communication skills

– Strong technical literacy, including CRM and Microsoft Office suite, specifically Excel 

– Strategic thinker and ability to analyze trends

– Strong creativity, attention to detail and organizational skills

– Passion for providing high quality Member service and commitment to exceeding expectations

– Ability to plan and manage at both strategic and operational levels

– 75% travel required

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Clubline Representative – Concierge, Customer Service Call Center – Corporate Office – Dallas, Texas 162303

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Member Services Representative

How do you know if you are a perfect fit?

You’re looking for a position in a positive, upbeat environment with great perks and multiple opportunities for advancement. You enjoy getting to know people and build relationships easily. Casual conversations are definitely your thing. You have a true servant’s heart and it makes your day when you help someone. Learning new things comes easily to you, so you’ll hit the ground running in no time. As a lover of all things travel, you share our passion for golf, dining and entertainment. You’re an overachiever who loves exceeding expectations and you just found your next challenge.

 

Who is ClubCorp?

ClubCorp is a leading owner-operator of private golf and country clubs and private business clubs in North America. Since its founding in 1957, Dallas-based ClubCorp has operated with the central purpose of Building Relationships and Enriching Lives®, and today, serves over 430,000 members, with approximately 20,000 peak-season employees. ClubCorp owns or operates a portfolio of over 200 golf and country clubs, business clubs, sports clubs, and alumni clubs. You can find ClubCorp on Facebook at facebook.com/clubcorp and on Twitter at @ClubCorp.

 

What does ClubLine do?

ClubLine is a concierge service for Members of ClubCorp clubs. The team consists of 50+ Employee Partners who assist Members in using their local and traveling benefits. We conduct 1,500 conversations on average per day with our Members! Our goal is to exceed Members’ expectations as we accommodate their traveling needs and reservations.

 

Responsibilities:

• Remain pleasant and helpful during conversations

•Timely response to and completion of reservations in a friendly, efficient and accurate manner

•Polite and tactful response to general inquiries for information and club inquiries from all levels, including management

•Knowledgeable about 500+ properties and services

•Mails quality assurance surveys to Members after visit to a ClubCorp club 

Job Qualifications

• True willingness to want to please
• Helpful, pleasant, happy demeanor during conversations with Members
• Flexible thinking in unique situations to offer Members additional services in the market they will be visiting
• Adaptability to an ever-changing work environment as services, benefits, and programs are added and modified
• Good computer keying skills
• Moderate PC skills including spreadsheet and word processing applications
• Strong oral and written communication skills
• Self-motivated, patient and independent worker
• Bilingual skills a plus
• Two years’ experience in customer service or commensurate degree.
• One year PC experience; Microsoft Office
• Prior experience in call center preferred
• High school degree
• Customer service/call center experience

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Graphic Designer – Corporate Office – Dallas, Texas 162079

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Graphic Designer

ClubCorp is currently accepting applications for a Graphic Designer with creative problem-solving skills, attention to detail, and a proven ability to produce brochures, posters, flyers, signage, emails, and digital assets.

The ideal candidate enjoys working individually on a project as well as in a team environment alongside our Copywriters, Senior Designers, Managers, and Web Team. The candidate’s work samples should demonstrate his/her understanding of design, typography, layout, and photography in print. The candidate should be very organized and have the ability and desire to learning about the overall business.

This position will be focused on printed marketing as well as basic emails, landing page, and website design elements.

Ideal candidates will have a bachelor’s degree in Graphic Design with proven experience in design programs, as well as HTML. Additional attributes we are looking for include high energy, detail-oriented, extremely organized, and enjoy working in a team environment.

Qualifications

:

– Bachelor’s Degree in Graphic Design

– 1
– 3 years of experience encompassing overall layouts for ads, multipage documents, logos, emails, landing pages, and online communication

– Ability to produce high-end Word document and PowerPoint templates

– Expert in InDesign, Photoshop, Illustrator, and Adobe Acrobat. Experience in HTML

– Highly organized with the ability to thrive in a fast-paced and dynamic environment, organizing several projects at any given time

– Excellent organization, time management, and communication skills with strong attention to detail

– Please include a link to your online portfolio or PDF of work samples

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Marketing Manager – Corporate Office – Dallas, Texas 162080

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Marketing Manager

ClubCorp is currently accepting applications for a Marketing Manager with project management experience, excellent organization and communication skills, attention to detail, and proven ability to successfully work with a team in a fast-paced environment.

The candidate’s experience should demonstrate an understanding of marketing strategy, creative design, email marketing, media buying, project management, driving revenue, and customer satisfaction.

Responsibilities:

The Marketing Manager is responsible for working with a team of Graphic Designers and Copywriters to develop marketing collateral and provide ongoing marketing support to ClubCorp Country and City Clubs. As the Marketing Manager, you will develop marketing plans and strategies for various initiatives. 

  • Develop and execute marketing strategies and media plans to successfully promote initiatives to both Members and prospects
  • Communicate regularly with the club and regional teams to provide collateral and ensure effective marketing support is provided to drive results  
  • Club and regional teams include membership, private and member events, food & beverage, golf operations, and more
  • Work closely with Graphic Designers and Copywriters to develop marketing collateral from initial concept to final product including direct mail, ads, emails, and more, provide art direction
  • Manage and coordinate project timelines to achieve quick deadlines

Job Requirements

:

– 4+ years of Marketing experience including strategy development and execution, media buying, email marketing, creative design

– Highly organized with the ability to thrive in a fast-paced and dynamic environment

– Excellent communication skills and relationship development

– Passion for marketing and creative thinking

– Knowledge and awareness of effective marketing collateral and graphic design

– Ability to effectively collaborate and drive results

– Strong attention to detail

– Private club, golf, or hospitality industry experience is a plus

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Senior Email Marketing Manager – Corporate Office – Dallas, Texas 161717

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Senior Email Marketing Manager

ClubCorp is currently accepting applications for a Senior Email Marketing Manager with Salesforce Pardot (or similar email automation platform) experience. This role will work directly with the ClubCorp Pardot team on email marketing initiatives and report to the Director of Email Marketing and Personalization.

Responsibilities Include:

  • Create optimized email and landing page templates aligned with current best practices for responsive design, increased engagement/calls to action, and consistent branding (HTML knowledge is preferred)
  • Support automated program strategy and creation within Pardot (prospect and Member nurturing) including the use of dynamic content and personalization
  • Support lead generation via Pardot forms and accurate UTM parameter tracking
  • Manage preference center strategy and implementation
  • Provide email best practices to ClubCorp clubs and corporate teams, including email creation, guidance on subject lines and messaging, list building, and activating campaigns
  • Remain a subject matter expert on Pardot technical skills and best practices by continuing education

Job Requirements

and Preferred Skills

– 5+ years of email marketing experience

– Bachelor’s degree in Marketing or related field preferred

– Experience using Salesforce Pardot (or similar email automation platform)

– Knowledge of email best practices – subject lines, layout, targeting, deliverability, and CAN-SPAM laws

– Excellent communication skills and ability to provide support to ClubCorp clubs

– Passion for marketing and campaign strategy

– Ability to provide campaign reporting and insights

– Strong organization skills and attention to detail

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Membership Re-Engagement Specialist – Corporate Office – Dallas, Texas 151484

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ClubCorp is seeking Member Re-Engagement Specialists (Inside Sales Representatives). This position requires 30 days of training in the office located in NW Dallas and has the ability to be a position that allows for telecommuting after the training period is successfully completed.

 

You will call on former members to renew their membership with us. ClubCorp is the largest owner and operator of private clubs nationwide with over 200 country clubs, city clubs, athletic clubs, and stadium clubs.

The Inside Sales Representative plays a vital role in re-engaging club members and will be responsible for meeting and/or exceeding performance objectives by contacting a targeted group of former members to discuss value-driven opportunities that include Club membership, temporary usage of club amenities, and 3rd party benefits packages.

    

Primary Objectives:

  • Meet and/or exceed your individual performance objectives, and aid team towards team objectives.
  • Adhere to the policies and procedures of the department as implemented by the Company.
  • Use the tools provided in a way that best represents the Company i.e. club amenities, 3rd party services, etc. 

 

 

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

     

  • Outreach to a targeted group of membership accounts in an effort to convert them back into membership (when applicable), non-membership usage of club amenities, and/or 3rd party benefit packages/services.
  • Making personal contact with account holders to build rapport and discover current details about their lifestyle so that a proper benefits package can be customized before being offered.
  • Building a package that both meets the needs of the account holder and best protects the interests of the organization.
  • Maximizing opportunities and converting in a timely fashion
  • Following up in a timely manner on opportunities identified but not immediately converted.
  • Preparing all collateral and documentation to facilitate the exchanges and obtaining an executed agreement.
  • Utilizing company’s systems to thoroughly and accurately document transactions including appropriate dispositions.
  • Sharing best practices with teammates and helping team reach Company objectives. 
  • Responsible for all communications regarding conversion opportunities for targeted groups only, to be executed in congruence with communications guidelines
  • Attending all team meetings and General Employee Partner meetings as established by the Department VP or Manager
     

 

Ideal candidates will have at least 2 years of inside sales experience with a bachelor’s degree or 4 years with a high school diploma or an associate’s degree, the ability to work with multiple software systems simultaneously while talking to former members on the phone, and have excellent written and spoken communication skills.

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