Sales Support Specialist- ACI – Dallas, Texas 209012

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Sales Support Specialist

ClubCorp is looking for an organized and efficient Sales Support Specialist to join our Inside Sales team. This role is in our Corporate office in Dallas, TX, and reports through our VP of Sales. In this role, you will help our sales department grow by improving our overall sales process and aiding in its contact center (lead) management. The Sales Support Specialist’s administrative responsibilities include processing and facilitating orders, collecting and distributing sales materials, and updating the online Sales portal with pertinent club data. The Sales Support Specialist’s data-related responsibilities include daily management of our contact center database, correcting aged contact data to improve sales team contact rate, investigating and resolving data integrity issues, and maintenance of key sales reports. To be a successful Sales Support Specialist, candidates must have excellent interpersonal skills be able to work with all levels and departments of the organization, demonstrate sound judgment, be detailed-oriented and demonstrate discretion and professionalism in handling highly sensitive and confidential information.

Position responsibilities:

  • Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure Member satisfaction
  • Act as an extension of the sales team by assisting with sales material creation, collection, and distribution
  • Collect localized club data to be used for marketing from 150+ clubs utilizing means such as online surveys and working with multiple departments
  • Update online portal with marketing materials and club data as applicable
  • Coordinate with the marketing team to obtain relevant marketing materials for ClubCorp Rewards
  • Responsible for maintaining contacts in software used by contact center
  • Utilize advanced technologies such as robotic process automation to complete data analysis
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
  • Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible log
  • Handling administrative duties for the management teams

Experience and skill requirements:

  • Bachelors Degree preferred
  • Ideally, 1 – 3 years experience sales and/or data support experience
  • Manages time; focuses on urgent and important tasks; avoids procrastination; follows up; shows strong attention to detail; meets deadlines
  • Exhibits good interpersonal skills; collaborates with others; maintains composure when faced with difficult situations and personalities
  • Adapts to shifts in priorities and urgencies
  • High proficiency in the MS Office Suite (Outlook, Word, Excel, PowerPoint, Project), Adobe Acrobat, SharePoint, DocuSign, and Salesforce
  • Well-organized, detail-oriented, and responsible with an aptitude in problem-solving
  • A team player with a high level of dedication
  • Ability to effectively work remotely (if needed)

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