Supervisor Service- Pyramid Club – Philadelphia, Pennsylvania 210856

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Main Job Duties and Responsibilities

  • set objectives and targets for beverage unit/bar
  • determine staff needs and recruit staff
  • performance manage staff
  • assess development needs and train and coach staff
  • delegate duties and tasks to staff to meet objectives and maximize resources
  • set and monitor quality and service standards for staff
  • communicate company policy, standards and procedures to staff
  • direct and manage staff members to meet standards and objectives
  • ensure staff operate within company policies
  • organize and adjust staffing and schedules in accordance with available resources and labor regulations
  • oversee the preparation and presentation of beverages to meet set standards
  • resolve member issues promptly
  • monitor cleanliness and hygiene of bar area
  • promote and practice compliance with fire, health, safety and hygiene standards and regulations
  • oversee accurate cash-out procedures and ensure necessary paperwork is complete
  • ensure adherence to stock control procedures
  • monitor and order supplies
  • make certain all deliveries are checked in correctly and documentation is correct
  • check stock is correctly rotated and stored to reduce wastage
  • oversee the bar display to maximize functionality and attractiveness
  • set, monitor and control budget for the beverage unit/bar
  • plan and implement cost control measures
  • plan and implement systems to maximize sales and revenue
  • organize promotional activities
  • generate and present financial reports
  • implement improvements for products and service
  • maintain regular communication with staff and management through meetings and discussions
  • stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

Skills and Experience

  • High School Diploma
  • experience in the management of a bar or beverage service operation
  • complete working knowledge of alcoholic and non-alcoholic beverages
  • knowledge of business management principles and practices
  • knowledge of basic accounting procedures
  • knowledge of cost control procedures
  • knowledge of human resource management practices
  • knowledge of administrative procedures
  • knowledge of relevant computer applications

Key Competencies

  • judgment
  • decision-making
  • problem-solving
  • organizing and planning
  • resource allocation and management
  • delegation
  • communication
  • attention to detail
  • coaching
  • stress tolerance

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Supervisor Service- Blackstone Country Club – Aurora, Colorado 210727

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Basic Function:   Maintain daily pool service and snack shop operations as well as oversee beverage cart procedures and daily golf course coordination.

• Maintain continued customer relations with guests.  Provide prompt, professional food and beverages service with emphasis on speed and convenience as to not hold up play.
• Have complete knowledge and ability to inform guest of all food and beverage options offered.
• Maintain clean and well stocked work area.
• Respect and assist fellow workers.
• Inform manager of any customer dissatisfaction or special request immediately.
• Perform all opening, closing duties and side work.
• Calculate and balance daily sales. 
• Oversee product entering and exiting…regulate waste.
• Handle cash & credit cards from guests as prescribed by standard operating procedures.  Establish tabs for people on course.
• Participate with training
• Participate in upkeep, restocking rotation of product, the continuous cleaning of the snack bar & removal of trash in outside front area.

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