Manager Member Experience – Porter Valley Country Club – Northridge, California 164884

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Member Experience Manager

The Member Relations Coordinator builds relationships and is instrumental in driving the membership initiative. They champion the system/process to ensure new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, and participate in a variety of programs and events that enrich their lives. The Member Relations Coordinator also oversees internal and external communications at the Club. They work directly with the General Manager and department heads to ensure timely and appropriate communication regarding the benefits and services promised at the time of enrollment to Members.


  • Partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly sessions, quarterly mixers, and other initiatives designed to acclimate and connect new Members
  • Responsible for creating, planning and, executing Member events to engage Members of the Club and maximize the Member experience
  • Manage all steps of the onboarding process at staff meetings and ensure proper execution by applicable department heads
  • Responsible for the creation, implementation, and execution of ongoing programming opportunities
  • Manage the Club’s Member Services’ Employee Partners

Job Requirements

- Prefer experience in one or more of the following: marketing, hospitality, sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising
- Experience in leading a team or project to a successful outcome is preferred
- Undergraduate degree preferred
- Educational concentration in business, communications, journalism, public relations, hospitality management or recreation **Compensation will be commensurate with experience

Porter Valley Country Club

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