Manager of Membership- Brookhaven Country Club – Farmers Branch, Texas 211108

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Manager of Membership

The Club’s Manager of Membership enjoys career development under the mentorship of a VP of Membership/Senior/Director of Membership. This person is responsible for recruitment, development, and lead generation of prospects into the Club in partnership with the Club's Director of Member or mentor partner.

Responsible for recruiting and facilitating new members at the minimum performance rate of achieving or exceeding the annual revenue goals for membership. Additionally, responsible for decreasing member attrition and enhancing member referrals.

Primary Objectives to achieve membership department goals, as applicable:

  1. Dues Added
  2. Initiation Fee
  3. Net Member Growth
  4. Member Retention
  5. Net Dues
  6. Manage Contra and Membership Expenses
  7. All New Members attend a New Member Orientation
  8. Connect Members to the Club, Employee Partners, and other Members
  9. Touch every member that is resigning at the Club (Option – depends on size of Club)
  10. Resell the Club through relationship and discussion

The Manager of Membership is assigned specific essential duties and responsibilities under the direction of the Club’s Membership Director or mentor partner.

Essential Duties and Responsibilities:

  • Responsible for achievement of Membership Department’s sales plan, goals, and objectives following all guidelines, policies, and procedures
  • Responsible for generating enough prospect inventory to support the Club’s sales plan and the maintenance of prospect database in accordance with standards utilizing the appropriate CRM system
  • Responsibility for execution of follow-up with new Members through a 30/60/90 Campaign resulting in Member Referral
  • Responsible for the formation and function of a Membership Committee whose purpose is geared towards the generation of prospects and new members. Additionally, will assist with connecting new members to the membership at large
  • Represents the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective Club Members
  • Prepare and attend all weekly sales meetings with GM
  • Collaborate with VP of Membership and Marketing Manager to develop annual/quarterly game plan to generate qualified leads through strategy and pricing

Additional Responsibilities

  • Promote the club to the local community by attending member functions, sponsoring community events, representing the club within community organizations
  • Implementation of club member retention plan (option – depends on size of club)
  • Develop process and execute the New Member Orientation strategy
  • Maintain communication with peers by attending weekly department head and sales meetings
  • Implement and support all company initiatives and programs as requested

Qualifications:

  • 4-year college degree preferred and 1 - 2 years of related experience in sales preferably fundraising/hospitality/service industry, or equivalent combination of education and experience
  • Undergraduate degree in business, marketing, public relations, communications, or Hotel and Restaurant Management preferred.
  • Some Sales skills required
  • Knowledge of golf preferred
  • Some Sales training preferred
  • Proficient in computer software including Microsoft Word, Excel, and CRM
  • Solid time management, organization, and prioritization skills; ability to work independently
  • Excellent customer service orientation and focus on customer satisfaction required
  • Strong leadership and people skills, plus the ability to build and foster a team environment desire
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211108 https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/requisitions/job/211108

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