The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.
• Communications - Communicate ClubLife through all channels, and take care of member’s needs as it relates to reservations, inquiries, preferences, etc.
• Programming - Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences.
• Member Engagement - Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
• New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club.• Minimum of one-year experience in hospitality business or a similar role • Service oriented mindset making every guest feel valued • Strong communication skills verbal, written, phone, text, and social media communications. • Work well under pressure, coordinating multiple tasks at any given time. • Strong organizational skills and attention to detail. • Positive phone demeanor. • Advanced working with Microsoft Office suite, including Word, Outlook, and Excel • Positive attitude and be willing to work as part of a team.