Supervisor Outside Services – The Ridge Club – Sandwich, Massachusetts 165257

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Duties & Responsibilities


Essential Responsibilities
The position will be directly responsible for all outside golf services including member relations, management of practice facilities, golf car fleet management, caddie management, golf course ranger duties, starting play on the first tee and overall member satisfaction from the warm welcome to the fond farewell. We are looking for an enthusiastic, energetic and motivated individual that will play an active role in the Golf Operation.

Customer Service & Personnel Management
o Provide high level of customer service
o Professional conduct and image at all times
o Work with Head Golf Professional with the hiring process of all golf services hourly staff
o Positive attitude with a smile and lead by example and exhibit a management while walking around style
o Schedule cart barn, bag drop and range employees
o Keep track of payroll hours and report weekly totals
o Work with Head Golf Professional regarding expenses and projects

Golf Course Management
o Monitor and enforce the pace of play
o Enforce golf cart policies for club fleet and private carts
o Relay messages to caddies and players while on the course
o Provide feedback to the golf shop related to on-course happenings

Golf Car Fleet Management
o Ensure golf cart cleanliness, stocking of towels, tees, scorecards, signage and seed bottles
o Ensure daily rotation of carts being used
o Point person with CCE, documenting repairs and identifying future issues

Cart Barn & Bag Storage
o Maintain the cleanliness of the office, storage area and cart barn
o Provide updated bag storage listings to the golf shop and properly display them in the barn alongside procedural documents
o Responsible for the stocking of player supplies in the store room as well as other golf related supplies for instruction, caddying and events
o Responsible for daily bag storage pull for all member play
o Responsible for each golf bag having a member bag tag and Ouimet tag

Practice Facilities Management
o Responsible for developing range management procedural documents to ensure consistency throughout each day with setup and cleanliness
o Ensure that the picker always has gas and is free of maintenance issues
o Liaison to Parish Pina and the golf shop for range hour postings
o Ensure that the range always has enough golf balls and that they are displayed appropriately
o Responsible for staffing range attendants in season
o Responsible for yardage distances to flags and tee setup on grass/turf

Tournament Preparation
o Responsible for written staffing assignments for the outside services
o Responsible for assigning checklist items for tournament preparations
o Responsible for golf car staging, signs and cleanliness

Bag Drop
o Greet players upon arrival with a smile and energetic attitude
o Have a listening first mentality providing a warm welcome to everyone
o Understand the member or guest needs and communicate current happenings and situations related to their practice or play
o Relay the needs and the plan of the players to the golf shop and other golf employees

Caddie Program
o Recruit, train and hire the caddie staff
o Keep detailed records of each caddie, including pay, who they worked for as well as feedback remarks
o Provide updated phone listings and email addresses to the golf shop
o Communicate the ranking system and feedback system to members
o Responsible for the implementation of the Ouimet Bag Tag Program
o Responsible for the consistent appearance of each caddie
o Have a detailed reward and repercussion system
o Responsible for the Caddie-Member Annual Event and the Caddie Championship


Prior golf course experience preferred

The Ridge Club

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